[Ferrante]

Upon startup, played Solitaire offline for appox. five minutes. Then connected to the Internet through DSL and started up Internet Explorer. Told me page cannot be displayed. Clicked on Internet icon and said it had already been connected for nine minutes. Then I rebooted and system would not accept password. Then I disconnected Internet connection and rebooted, and password was accepted this time. But still browser says no internet connection, but icon says I am. I can do most everything normally with computer, it's only when I try and connect that the problems start. How can I check or fix these problems?

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Download Winsock XP Fix from here, near top, save it to a floppy or CDR then install it on the problem PC

http://www.geekstogo...-Log-t2852.html

[Retired Tech]

Download Winsock XP Fix from here, near top, save it to a floppy or CDR then install it on the problem PC

http://www.geekstogo...-Log-t2852.html

[Fenor]

Easiest fix for this solution is to log into the modem for your DSL and change the login name and password to the MASTER username and password for your DSL account.

The usual way to log into the modem is to open Internet Explorer (or your browser of choice) and enter 192.168.0.1 or 192.168.1.1

If neither of these work, then go to START-->RUN and type cmd. In the window that appears type ipconfig. Take note of what is listed for DEFAULT GATEWAY. That is what you need to type into the address bar in your browser.

Fenor

Edited by Fenor, 12 November 2005 - 08:19 PM.

[Ferrante]

I went to default Gateway and nothing is listed. When I tried to put the numbers in the browser, it said page could not be displayed. Now what should I try? And thanks for helping me.

[Ferrante]

Download Winsock XP Fix from here, near top, save it to a floppy or CDR then install it on the problem PC

http://www.geekstogo...-Log-t2852.html

I will try that, but I have to wait and go to the library, tomorrow, as I cannot connect to the Internet.

[Fenor]

Go to STARt-->RUN and type cmd, but this time in the new window that appears, type ipconfig /release and press Enter. The values that appear on the screen for IP ADDRESS, SUBNET MASK and DEFAULT GATEWAY should now all be 0.0.0.0. Now type ipconfig /renew and tell me what is listed for each of those three.

PLEASE NOTE: IF YOUR IP ADDRESS DOES NOT START WITH 192.168.X.X THEN DO NOT POST IT IN HERE!! JUST SAY IT IS NOT IN THE RIGHT FORMAT.

Fenor

Edited by Fenor, 12 November 2005 - 09:01 PM.

[Fenor]

Just curious Ferrante, but your last reply you said you can't access the Internet, but yet you are able to post a reply on this board? If you are on a dialup connection and don't think it'll be fast enough, don't worry that file is very small in size and won't take long to download even on a dial-up connection.

Fenor

[Ferrante]

Just curious Ferrante, but your last reply you said you can't access the Internet, but yet you are able to post a reply on this board? If you are on a dialup connection and don't think it'll be fast enough, don't worry that file is very small in size and won't take long to download even on a dial-up connection.

Fenor

That is because I am doing this for my best friend, who is 2000 miles away from me. We are talking via the telephone and I am relaying your information to him.

I have sent him that Winsockfix to his Yahoo account, but he cannot go to the library until tomorrow. We thought we might be able to fix things before that, but I undeerstand your questions.

[Ferrante]

Go to STARt-->RUN and type cmd, but this time in the new window that appears, type ipconfig /release and press Enter. The values that appear on the screen for IP ADDRESS, SUBNET MASK and DEFAULT GATEWAY should now all be 0.0.0.0. Now type ipconfig /renew and tell me what is listed for each of those three.

PLEASE NOTE: IF YOUR IP ADDRESS DOES NOT START WITH 192.168.X.X THEN DO NOT POST IT IN HERE!! JUST SAY IT IS NOT IN THE RIGHT FORMAT.

Fenor

I did what you said and got the following message: all adapters found to DHCP do not have DHCP addresses. The addresses were automatically configured and cannot be released.

Now what?

[Fenor]

His computer is connected directly to the modem or is there a router between his computer and the dsl modem?

Fenor

[Ferrante]

His computer is connected directly to the modem or is there a router between his computer and the dsl modem?

Fenor

Direct connection to modem.

[Fenor]

Have him try turning off his computer and unplugging the power cord from the back of the modem. Have him wait a good 5 minutes. Then have him plug in the power cord into the back of the modem. Wait 30-60 seconds for the modem to initialize and then have him boot up his computer and try to connect to DSL.

Fenor

[Ferrante]

Have him try turning off his computer and unplugging the power cord from the back of the modem. Have him wait a good 5 minutes. Then have him plug in the power cord into the back of the modem. Wait 30-60 seconds for the modem to initialize and then have him boot up his computer and try to connect to DSL.

Fenor

I did as you said and he is going to do it now. I will find out if that worked in about 10-15 minutes and will post results. Thanks again.

[Ferrante]

I did as you said and he is going to do it now. I will find out if that worked in about 10-15 minutes and will post results. Thanks again.

We did as you suggested and when he rebooted, it still says page cannot be displayed and when he clicked onto the Internet Icon, it says no bytes are being sent, but bytes are being recieved, about 310, but shows connection at 100mbps. ??

[Fenor]

Does he have a limited/no connectivity icon by the clock in the systray? It will be a yellow triangle with a question mark inside of it.

Fenor