She has had all sorts of problems with it so I ran Ad-Aware and Spybot and cleaned out about 250 critical objects (from Malware to Browser Hijacks). I cleaned out her temp internet files (she had over 21,000), defragged and did a scandisk. So I thought all was well after all this and after restarting, everything was fine. I just installed her new DSL service and she was online.
However, there are still 2 persistent problems that won't go away and have led me to this forum.
First problem....when opening Internet Explorer, the home page automatically goes to:
I tried to change it to Yahoo or MSN but even when hitting the Apply button, the changes don't stick. It's literally driving me nuts. *laugh*
Second problem....while surfing, we keep getting the following error and the PC crashes:
Mstask has caused an error in KERNEL32.DLL. Mstask will now close. If the problem persists, please try restarting your computer.
My mom was in the middle of making an online purchase and this error came up and the PC crashed.
Any help anyone can offer is greatly appreciated.