Two nights ago, I renewed my subscription to Norton Internet Security (NIS). They also gave me Norton Password free. When NIS was downloaded, I downloaded Norton Password. That's when I noticed that NIS box for "start install after download is complete" was checked. I didn't have time to do the install. When Norton Password finished downloading, I went to XP and cancelled the NIS install and pushed Sleep button on my PC. I came back later to do the install (the download went to my desktop), all my desktop icons were dimmed and I couldn't access them. I restarted my PC and when the desktop came back up, all my icons were little boxes. It appears that all my program files are inoperable. I mean all: Control Panel, Explorer, Internet Explorer, every program file is no longer useable. I can push Start and go to the programs, they are now little boxes and are all inoperable. I only have a couple of functions available: the Start / Search works bringing up a window with the dog in the left pane. I can type control panel in the search and get control panel up, but only a couple of the functions work. Control Panel Folders works, and I can change the viewing functions of my folders, the file associations work and I can see all the associations, but all function boxes (change, etc) are dimmed and inoperable. I can see a directory, but My Computer directory has to scan first to get the file names, etc. All of the files come up with little boxes for icons and all are inoperable. I can go to the internet by typing an IP address in the Search line, but the connection is verrry slow.
I talked to Symantec, they said it was a virus. I can't get to their free site for checking a virus because of the slowness and instability of the connection. I did boot my computer off NIS,2005 disk to scan for viruses, but when I type navdsk c:, it checks memory and boot but not the c: drive for viruses. I've tried a number of permutations to get this to work, none do.
I tried a safe boot for "configure from last known goot boot" and that did nothing.
I have not tried repairing by rebooting from the MS-XP cd-rom. That is my next attempt.
Sorry for the long length of this message, just wanted to tell the whole story. Any suggestions first? Thanks in advance,