I am currently helping a friend over the phone with a virus problem, and she ran into a problem I have not seen personally in my time dealing with/troubleshooting the computers here at my job. My personal computer is a different story, if things get too hairy I backup necessary files to an external and reload the nasty lil thing.
In any case, in the steps Ive provided her to remove the virus she must start up in safe mode. unfortunately when she logs on to safe mode she gets a black screen (like the monitor would be off) I cannot troubleshoot this problem in person unfortunately. Im currently stationed in Hawaii and she is in NY. Any clue as to what this problem could be, or a work around for it, would be greatly appreciated.
Send an E-mail to WenzelEJ...mcbh.usmc.mil
Thank you. Replys to this post will be monitored as well. E-mails would be more direct.