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#16
coachwife6

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Hi Eleanor. Were you able to try the fix?
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#17
eleanorscott

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Hi there.

I got as far as running option 2. My PC shut down and restarted. However it has not come back to life (writing this note from work after many hours of waiting). All I get is a blank screen with my mouse pointer.

Should I force a shut down and restart?

Many thanks
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#18
coachwife6

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From the l2mfix folder on your desktop, double click l2mfix.bat and select option #2 for Run Fix by typing 2 and then pressing enter, then press any key to reboot your computer.
After a reboot, your desktop and icons will appear, then disappear (this is normal). L2mfix will continue to scan your computer and when it's finished, notepad will open with a log. Copy the contents of that log and paste it back into this thread, along with a new hijackthis log

I put in boldface what I believe you are talking about. Is that what happeend?
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#19
eleanorscott

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Hi

I have followed the steps as indicated. The icons disappear and the cursor remains. There is then no HDD activity.

Therafter nothing further happens (i left the computer in this state overnight). The notebook script never arrives.

I have tried the process again and have had no luck .... the computer hangs indefinitely

Many thanks!
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#20
coachwife6

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can you give me a new hijack this log?
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#21
eleanorscott

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Hi there once again.

Below is the HiJack this log

Cheers
-----------------------------------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 18:40:30, on 20/11/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\msdtc.exe
C:\WINNT\System32\Ati2evxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Red Chair Software\Notmad Explorer\notmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINNT\explorer.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro\kav.exe" /minimize
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Startup: Notmad Manager.lnk = C:\Program Files\Red Chair Software\Notmad Explorer\notmgr.exe
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} - http://www.imagestat...ion=4,3,2,20802
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7610BF65-6F83-4DD3-8FB9-EB82BC9A93C8}: NameServer = 194.72.0.98 194.72.9.38
O20 - Winlogon Notify: WRNotifier - C:\WINNT\SYSTEM32\WRLogonNTF.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro\kavsvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
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#22
coachwife6

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You are running Kaspersky and AVG on start-up? That could cause some problems.

Your log looks clean. I don't know if it's a problem that's not malware related.

Are you able to run two more logs for me?

The silent runners log and a rootkit revealer log.

Please download Rootkit Revealer (link is at the very bottom of the page)
  • Unzip it to your desktop.
  • Open the rootkitrevealer folder and double-click rootkitrevealer.exe
  • Click the Scan button (bottom right)
  • It may take a while to scan (don't do anything while it's running)
  • When it's done, go up to File > Save. Choose to save it to your desktop.
  • Open rootkitrevealer.txt on your desktop and copy the entire contents and paste them here
Download Silent Runners
Unzip it to a permanent folder.
Start SilentRunners.vbs
When your antivirus is giving an alert, do not block this. Allow the script.
Copy and paste the content of the txtfile you get afterwards in your next reply.

http://www.geekstogo...=30
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#23
eleanorscott

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The Rootkit reveal log is empty. Below is the silent runners log.
Should I be disabling either of Kaspersky or AVG (if so which one should I be disabling)

Many thanks

-------------------------------------------------------------------------------

"Silent Runners.vbs", revision 41, http://www.silentrunners.org/
Operating System: Windows 2000
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"internat.exe" = "internat.exe" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"Synchronization Manager" = "mobsync.exe /logon" [MS]
"AVG7_CC" = "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP" ["GRISOFT, s.r.o."]
"AVG7_EMC" = "C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe" ["GRISOFT, s.r.o."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"KAVPersonal50" = ""C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro\kav.exe" /minimize" ["Kaspersky Lab"]

HKLM\Software\Microsoft\Active Setup\Installed Components\
{6BF52A52-394A-11d3-B153-00C04F79FAA6}\(Default) = "Microsoft Windows Media Player"
\StubPath = "rundll32.exe advpack.dll,LaunchINFSection C:\WINNT\INF\wmp.inf,PerUserRemove" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINNT\System32\hticons.dll" ["Hilgraeve, Inc."]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~2\Office\OLKFSTUB.DLL" [MS]
"{E0D79300-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\cabs\winzip\wzshlext.dll" [null data]
"{E0D79301-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\cabs\winzip\wzshlext.dll" [null data]
"{E0D79302-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\cabs\winzip\wzshlext.dll" [null data]
"{BBA7EB3F-97AB-4EBD-BCA2-C3C8DBED444F}" = "Notmad Explorer Zen"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Red Chair Software\Notmad Explorer\notmadjz.dll" ["Red Chair Software, Inc."]
"{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}" = "AVG7 Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Free\avgse.dll" ["GRISOFT, s.r.o."]
"{9F97547E-460A-42C5-AE0C-81C61FFAEBC3}" = "AVG7 Find Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Free\avgse.dll" ["GRISOFT, s.r.o."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\shellhook.dll" ["TODO: <Firmenname>"]

HKLM\System\CurrentControlSet\Control\Session Manager\
INFECTION WARNING! "BootExecute" = "autocheck autochk * SsiEfr.e" [file not found], [MS], [file not found], [file not found]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
INFECTION WARNING! WRNotifier\DLLName = "WRLogonNTF.dll" ["Webroot Software, Inc."]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
AVG7 Shell Extension\(Default) = "{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Free\avgse.dll" ["GRISOFT, s.r.o."]
ewido\(Default) = "{57BD36D7-CE32-4600-9B1C-1A0C47EFC02E}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\context.dll" ["ewido networks"]
Kaspersky Anti-Virus\(Default) = "{dd230880-495a-11d1-b064-008048ec2fc5}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro\shellex.dll" ["Kaspersky Lab"]
mtnsgfyg\(Default) = "{1016da52-ea6c-40e2-9c3d-de181310975c}"
-> {CLSID}\InProcServer32\(Default) = "C:\WINNT\system32\eonrd.dll" [file not found]
WinZip\(Default) = "{E0D79300-84BE-11CE-9641-444553540000}"
-> {CLSID}\InProcServer32\(Default) = "C:\cabs\winzip\wzshlext.dll" [null data]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
ewido\(Default) = "{57BD36D7-CE32-4600-9B1C-1A0C47EFC02E}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\context.dll" ["ewido networks"]
WinZip\(Default) = "{E0D79300-84BE-11CE-9641-444553540000}"
-> {CLSID}\InProcServer32\(Default) = "C:\cabs\winzip\wzshlext.dll" [null data]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
AVG7 Shell Extension\(Default) = "{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Free\avgse.dll" ["GRISOFT, s.r.o."]
Kaspersky Anti-Virus\(Default) = "{dd230880-495a-11d1-b064-008048ec2fc5}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro\shellex.dll" ["Kaspersky Lab"]
WinZip\(Default) = "{E0D79300-84BE-11CE-9641-444553540000}"
-> {CLSID}\InProcServer32\(Default) = "C:\cabs\winzip\wzshlext.dll" [null data]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINNT\System32\sstext3d.scr" [MS]


Startup items in "Administrator" & "All Users" startup folders:
---------------------------------------------------------------

C:\Documents and Settings\Administrator\Start Menu\Programs\Startup
"Notmad Manager" -> shortcut to: "C:\Program Files\Red Chair Software\Notmad Explorer\notmgr.exe" ["Red Chair Software, Inc."]


Enabled Scheduled Tasks:
------------------------

"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\rnr20.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\nwprovau.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\msafd.dll [MS], 01 - 03, 06 - 24
Silent Runners Log

%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7}" = "Norton Internet Security" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll" ["Symantec Corporation"]


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Ati HotKey Poller, Ati HotKey Poller, "C:\WINNT\System32\Ati2evxx.exe" ["ATI Technologies Inc."]
AVG7 Alert Manager Server, Avg7Alrt, "C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe" ["GRISOFT, s.r.o."]
AVG7 Update Service, Avg7UpdSvc, "C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe" ["GRISOFT, s.r.o."]
ewido security suite control, ewido security suite control, "C:\Program Files\ewido\security suite\ewidoctrl.exe" ["ewido networks"]
kavsvc, kavsvc, ""C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro\kavsvc.exe"" ["Kaspersky Lab"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
Webroot Spy Sweeper Engine, svcWRSSSDK, "C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe" ["Webroot Software, Inc."]


Print Monitors:
---------------

HKLM\System\CurrentControlSet\Control\Print\Monitors\
OLFax Ports\Driver = "OLFMNT40.DLL" [MS]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ The search for DESKTOP.INI DLL launch points on all local fixed drives
took 20 seconds.
+ The search for all Registry CLSIDs containing dormant Explorer Bars
took 4 seconds.
---------- (total run time: 39 seconds)
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#24
coachwife6

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Should I be disabling either of Kaspersky or AVG (if so which one should I be disabling)


is Kaspersky just something you use to scan with or did you purchase it as your anti-viral? If it is your anti-viral, keep it and get rid of AVG. If it is just something you scan with, please uinstall it.
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#25
coachwife6

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I also see Norton is still there. I know you have tried to install it, but have you been able to uninstall it?
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#26
eleanorscott

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I have now unistalled Kapersky.

Have not been able to uninstall Norton.

Norton Internet security is still present in my installed programmes. The programme itself however does not work (there are no shortcuts present, although there is a Norton folder under "programme files" in windows explorer).

Despite clicking on uninstall, there is no action (the link to the uninstall is not working?).

On the upgrade to the new version that I bought, when I try to open the Norton install file that I downloaded, the install procedure runs to a point and then simply disappears.

Some advice on how to get rid of the old version of Norton and install the upgrade would be much appreciated. I seem to be getting nowhere with activating the product.
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#27
coachwife6

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I was tooling around the forum the other night and found this. Maybe it would be of some help.

http://www.geekstogo...showtopic=43188
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