[Babs cabs]

Hi,

I don’t have the validation certificate that the web site asked for. I recently moved house and my stuff is all in boxes! Yikes. I also moved from XP to w2k to run animation software so…..I am not sure what to do?

Where do I go from here?

Below is my log and my pc is now opening lots of IE windows and crashing? It’s still a real mess.

Log:

Logfile of HijackThis v1.99.1
Scan saved at 1:42:59 PM, on 11/21/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 SP4 (5.00.2920.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\slserv.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\Softwin\BitDefender8\bdmcon.exe
C:\Program Files\Softwin\BitDefender8\bdnagent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINNT\system32\ctmon.exe
C:\Program Files\aehr\ucet.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\WINNT\explorer.exe
C:\Program Files\hijack this\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.btbroadbandstart.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: imGiantObj Class - {00000062-2E5F-4AF7-986E-5B64E0951A96} - C:\WINNT\imGiant.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender8\bdmcon.exe"
O4 - HKLM\..\Run: [BDNewsAgent] "C:\Program Files\Softwin\BitDefender8\bdnagent.exe"
O4 - HKLM\..\Run: [NeroFilter] NeroFilterCheck.EXE
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [NeroCheck] NeroFilter.EXE
O4 - HKLM\..\Run: [CT Monitor] ctmon.exe
O4 - HKLM\..\Run: [Client Server Runtime Process] C:\WINNT\System32\csrs.exe
O4 - HKLM\..\RunServices: [NeroFilter] NeroFilterCheck.EXE
O4 - HKLM\..\RunServices: [Windows Update Drive] drives.exe
O4 - HKLM\..\RunServices: [NeroCheck] NeroFilter.EXE
O4 - HKLM\..\RunServices: [CT Monitor] ctmon.exe
O4 - HKCU\..\Run: [NeroCheck] NeroFilter.EXE
O4 - HKCU\..\Run: [Ulel] "C:\Program Files\aehr\ucet.exe" -vt mt
O4 - HKCU\..\Run: [tramre] C:\WINNT\System32\tramre.exe
O4 - Global Startup: BT Broadband Help.lnk = C:\Program Files\BT Broadband\Help\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) - http://inst.c-wss.co...ml/gtdownlr.cab
O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} - http://promo.dollarr...artload114a.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1132555241728
O16 - DPF: {8FCDF9D9-A28B-480F-8C3D-581F119A8AB8} - http://static.zangoc.../bridge-c18.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EFF0D385-2B0B-4C49-A161-5C025E1858CD}: NameServer = 194.74.65.68 194.72.0.114
O23 - Service: Automatic Update Service (Automatic Update) - Unknown owner - C:\WINNT\System32\wuapi.exe (file missing)
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINNT\SYSTEM32\slserv.exe
O23 - Service: Windows Terminal Services - Unknown owner - C:\WINNT\csmss.exe
O23 - Service: MS Dns Service (WinNet) - Unknown owner - C:\WINNT\system32\wincntrl.exe (file missing)
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

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Hello again

I don’t have the validation certificate that the web site asked for.

I am not sure I know what this means. What validation certificate are you referring to? What site asked for it? I just want to know what the reply was from the update site. I have to have it before continuing. I have to obey the rules of this website.

[Crustyoldbloke]

Hello again

I don’t have the validation certificate that the web site asked for.

I am not sure I know what this means. What validation certificate are you referring to? What site asked for it? I just want to know what the reply was from the update site. I have to have it before continuing. I have to obey the rules of this website.

[Babs cabs]

>I am not sure I know what this means. What validation certificate are you referring to? What site asked for it? I just want to know what the reply was from the update site. I have to have it before continuing. I have to obey the rules of this website.

When I went to validate on the site you mailed me they asked me for something I don’t have at hand…a number or something. My pc was bought on ebay with XP but it was changes to w2k so I don’t have all the info because like I said I am living out of boxes and my PC is more messed up now than before. But I did update to service pack 4 successfully...I think!

Can you please help me? I posted my log and things are not good. What do I have to do and also what anti virus software do you think would be best for me to buy?

Thanks for your help but things are still the same so far. It’s really messed up and I can’t fix it.

Colombimba

[Crustyoldbloke]

Hello again.

I quite understand about buying PC's with preloaded operating systems, and changing them also. In changing the operating system, you would have to enter the Product Key to install the new software.

Here at GeeksToGo, we have an agreement with Microsoft, not to assist anyone with what could be an illegal copy of their software. Certain rules must be adhered to.

I asked you to visit the Microsoft Windows Validation Assistant, specifically to check out this fact. When the site asked for the Product Key and you could not provide it, you would have got a message from them. At the same time it would block you from updating your Windows software.

What I can't understand, is how you claim to have updated both your Windows and MSIE, the latter is way out of date, after failing to validate.

Whilst we understand that you may not have been aware, your copy of Windows is not legitimate. Unfortunately, we are unable to help you any further on this site, as we have a strict policy we adhere to in only helping people who have legitimate copies of Windows.

Thank you for understanding.