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Need printer help


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#1
glimmertwin

glimmertwin

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Hi -

I'm having trouble repairing my printer. I have a Dell Dimension 2400 Desktop, with an All in One A940 printer, I run Windows XP with SP2.

I've been having a lot of virus issues lately, I was deleting a couple of things in my task manager, one of them was spoolsv.exe. That is when my printer stopped working, I got it back, and then more trouble followed. I'd click Print and get the message "connection not detected", it told me to set printer to a USB port, and it's been set on LPT1 since I got it. So, I switched it to USB. Now I'm getting a message "communication not available". I don't know what else to do. I've tried reinstalling the driver, didn't help.

I've had this system since mid March of last year, is it possible that I'm going to have to replace it under warranty, or can it be fixed?

:tazz:

Any help would be appreciated!
Thanks,
Gimmertwin
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#2
coachwife6

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Sometimes when the printer isn't working, it can be related to malware. Let's take a look.

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide. Also see this post.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
:tazz:
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#3
glimmertwin

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Thank you so much for your reply. I will do what you have suggested, I'm going to get started right away.

Thanks again!

glimmer
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