I still need help.
My mother has a computer with Windows 2000 XP, and a AG Neovo flatscreen monitor, and onboard video card (at least I'm assuming that since there is no card attached).
Things were fine. Now, the computer starts up, one short beep, the windows loading grafic appears, then the screen goes black ("No Singnal")
I have tried the following:
Disconect all cords and reconnect.
Make sure adaquate power/electric supply is available.
The video card is on board, I did not disconnect. I'm not willing to remove motherboard and replace (that sounds too drastic).
Boot into safe mode using F8
Safe mode did work, I was able to get to the desk top. The computer guy who sold me the computer talked me through the next few steps. I did the RUN, msconfig, restart process. Problem still continues.
In safe mode I also tried to reset computer setting to a date one month prio to the occurance of this problem.
That didn't help.
The man who sold me the computer says it's a software problem. If it was something else I wouldn't have made it to the safemode desktop. He said to re-install the software and all will be well.
I know nothing about computers. Well, I know a little now from reading things on this site, but what I know isn't enough.
Now the questions:
It was mentioned to check if fans were working properly. I have not done this yet. While doing the other things I noticed the back of the box did get quite warm. To check the fans, do I just start the computer with one side of the box open so I can see the fan working? Is it safe to run the computer with the side of the box off?
Question two: Is this really a software problem?
Question three: If I do need to reinstall the software, exactly what does that mean? Do I use the recovery disk, or do I just put the Windows disk in, start the computer and hope everything runs smoothly. If I try one of those things and it doesn't work, will I lose my operating system? Do I enter into safe mode? I'm totally lost on this part.
Okay, that is just about everything I know at this point. Any suggestions? Should I/how do I check the fans. What about the whole software reloading thing?