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Help Computer won't start


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#1
breakofdawn2000

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:tazz:
My son downloaded a wallpaper from an Official Harry Potter web site last night and now his pc won't load.
We have tried to load it with the windows xp disk in it but as soon as we press a key on the key board it
freezes.
If we leave it to load it freezes as soon as it has loaded 100 percent.
What can be wrong with it.
We cannot load it in safe mode even because as soon as we press any key on the keyboard it will freeze.
Any input or any info will be helpful.

Thanks
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#2
Retired Tech

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Boot the PC and keep tapping the delete key to see if it enters set up

If it does, exit without changing anything and keep tapping the F8 key as it boots to see if you get options

If so

Select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:


%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:


http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP
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#3
breakofdawn2000

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Okay i tried that however as soon as i touch a key any key it freezes?

Do you think the keyboard is defaulted?

Breakofdawn2000 :tazz:
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#4
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It would help if you can check it is plugged in properly, remove and replace

You should be able to get to set up without any version of Windows being on the PC, so whatever he loaded, would not come into play

If you can get another keyboard just to check before buying one to see what happens
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#5
breakofdawn2000

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Thanks for the info but to no avail...... I have changed key boards however it still will not operate and as
soon as i touch any key to go to Safe Mode or enter or anything it stops in its tracks??
I am clueless as to what is wrong with it?

Breakofdawn2000
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#6
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I'll have to go looking for the answer to this
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#7
breakofdawn2000

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Unfortunately after numerous tries i cannot do what you had suggested as once i click on the ENTER key
the pc freezes up.
I cannot click on the 'Enter' key what so ever.
Somehow when i click on it the pc does not want to co-operate.
I think his pc is a 'Gonner' and it is only One year old.
I have no idea what he did to mess it up so.

Breakofdawn2000 :) :tazz: :)
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#8
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Is it a USB Keyboard, do you have a PS2 Keyboard to try
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#9
breakofdawn2000

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We are using a PS2 keyboard and do not have a USB keyboard.

Breakofdawn2000
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#10
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If you can remove the PS2 Keyboard, borrow a USB Keyboard, XP should recognise and load the drivers for it
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#11
breakofdawn2000

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okay i will try that tomorrow thanks for all your help.
I'm off to bed now.
Tired of pc......LOL...
I'll keep you posted.

breakofdawn2000
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#12
breakofdawn2000

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:tazz: Just wanted to let you know after taking the pc side off my hubby discovered that the Computer Chip had
not been plugged in correctly and was hanging off......which once reconnected properly is working fine now.
Weird really but now that is solved we can get on to the pc no problem.
So that was one solution I was not anticipating.

Thankyou for your help and I really appreciate all the info you gave me.

Where in UK are you from as i'm a Brit also living in USA of course.....from Lancashire originally but lived in
Wimbledon for 5 years.

Breakofdawn2000
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#13
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Thank You for letting me know
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