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computer goes to safe mode or shuts down!


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#1
dan7brit

dan7brit

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Hi

I have a slight problem with my XP program. It keeps going to safe mode (even though I click normal mode) or says it is shutting down.

I am running XP pro on a DEll computer 512mb RAM and a 120GB HDD. Both have sufficent memory and storage capacity left.

The steps I have taken are:

Deletion of some games that have been downloaded from the internet

Run spybot (malware found and dealt with)

Disc clean-up

De-frag run (has not been done for about a year!)

At the moment the only thing I have not done is run Norton anti-virus. However, I have the 2003 internet suite on my computer (with anti-virus and firewall). Previously I have run this but the licence run out about 6 months ago so I have not updated as of yet.

I have deleted the Norton internet suite (from add-remove programs) and tried to load a newer version. BUt for some reason it will not load (it will load on a friends computer)?? As such I have been using the XP firewall for the internet.

Sorry for the ramble but I guess I have two questions:

What else could I do to stop XP going to safe mode or shutting down?

Why will the newer Norton internet suite not load?

Many Thanks
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#2
Guest_1069_*

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Try running CHKDSK from here: My Computer, right-click the drive, Properties, Tools, Check Now..., (Select both options), Start.



"As such I have been using the XP firewall for the internet". If you do not have an up-to-date AV you are asking for trouble. You need a good AV even if you are on the net for a short period - If Norton will not load try AVG(free) from here - it is very good - http://free.grisoft....2/lng/us/tpl/v5 (scroll down)

Edited by 1069, 20 November 2005 - 08:50 AM.

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#3
dan7brit

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Thanks :tazz: I realise that being on the internet without an AV is dangerous, so that is why I need to install my new Norton internet suite. I am still having trouble with logging on though with the same problems as before? Need some suggestions as to what to do.
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#4
Guest_1069_*

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Did you manage to run CHKDSK?

If CHKDSK didn't work for you try system restore. ( depends how long you have had the problem - there may be a restore point prior to the date your problem started).

http://www.pcstats.c...eid=1643&page=3

http://support.micro...b;EN-US;Q306084
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