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Windows XP home install error


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#1
Jo Franklin

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My desktop is running at a snails pace, I've been using it to experiment with and now I've finished my experiments it's in an absolute mess, riddled with viruses, spyware and god knows what else. I want to re-format it and re-install Windows XP home (I operate a dual boot with Linux, I want that removed also), however, when I boot from the XP home CD provided by Dell (I have used it to re-install Windows on this PC many, many times!) it gives me the following error message...

On a BSOD... (Yes, I have looked on the BSOD fix list, doesn't seem applicable)
STOP: c0000221 Unknown Hard Error
\SystemRoot\System32\ntdll.dll

ntdll.dll is in the System32 folder on the C: drive, and appears to be fine.

On inspecting the CD, there's a very small scratch near the edge... but when exploring it using Windows Explorer, I can see ntdll.dll.

The ntdll.dll on the cd is 645KB, and the one on the hard drive is 691KB. I can't overwrite either.

I've checked the error on the MS error database, and the advice it goves is to reinstall Windows... helpful!

I think that when I boot the XP CD it sees that there is XP installed on the computer, and proceeds to boot to XP (the last message before the error is "Setup is loading Windows". How can I force it to start re-installation?

Edited by Jo Franklin, 20 November 2005 - 08:51 AM.

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#2
ZEUS_GB

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Easiest thing to do would be to format the hard drive then use your recovery CD.
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#3
Jo Franklin

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But what if it's the recovery CD which is broken... I'll be completely stuck then.

I guess if that happens my family will just have to switch to SUSE 10... or use my laptop.

Is there any way of checking the CD?

Edited by Jo Franklin, 20 November 2005 - 10:00 AM.

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#4
ZEUS_GB

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You might want to try CD/DVD diagnostic
If it turned out to be the CD you could order a replacement recovery disk from the manufacturer.
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#5
Jo Franklin

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Took the plunge and re-formatted the computer. All working great now thanks :tazz:
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#6
ZEUS_GB

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Glad I could help!
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