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Norton Unerase Protection will not enable


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#1
scomar

scomar

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I have Norton System Works (NSW) 2005. When you bring up the status screen of NSW it shows that my Unerase Protection is off. When I go to the configure screen for it I find that the enable box is unchecked. I check the box and hit apply. It appears that it tries to enable but there is a small box that pops up. This box pops up and disappears so quickly I cannot read what it says. It seems that what ever it is it is stopping the Unerasre protection to enable. I also went to Admin. Tools and clicked on service and clicked on the norton unerase fiel and it showed it was enabled. I noticed that the unerase was diabled a few days ago. This was about the time I had to remove the Virtumondo.C spyware using HiJackThis and the FixVundo file. I'm not sure if that had anything to do with it or not. Don't know if this will help but here is my HiJackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 10:28:53 PM, on 11/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Microtek\ScanWizard 5\ScannerFinder.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Comcast Rhapsody\rhaphlpr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
c:\program files\internet explorer\iexplore.exe
c:\program files\internet explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\Nmain.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [EPSON Stylus Photo 820 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE /P29 "EPSON Stylus Photo 820 Series" /O6 "USB001" /M "Stylus Photo 820"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe"
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microtek Scanner Finder.lnk = C:\Program Files\Microtek\ScanWizard 5\ScannerFinder.exe
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://www.comcastsu...oad/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {10E0E75E-6701-4134-9D95-C0942ED1F1C8} (Snapfish Outlook Import ActiveX Control) - http://www.snapfish....tlookImport.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...rl/LSSupCtl.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish....fishActivia.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1121637667250
O16 - DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} (Webshots Photo Uploader) - http://community.web...otoUploader.CAB
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...rl/SymAData.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/z...s/heartbeat.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Any suggestions

Thanks for your time

Scomar
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#2
starjax

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did you remove vundo via instructions in the malware forum at our site?
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#3
scomar

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did you remove vundo via instructions in the malware forum at our site?

Yes I did remove vundo via instruction from this site, that is actually how I found this site.

Thanks for your replay
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#4
starjax

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ok lets hope there is an entry in the event logs. righ click on "my computer" and select manage. then expand event viewer. look under applications and system. anything with a yellow or red mark. post the entries here.
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#5
scomar

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ok lets hope there is an entry in the event logs. righ click on "my computer" and select manage. then expand event viewer. look under applications and system. anything with a yellow or red mark. post the entries here.

Okay here it goes. The only way I could see to get this info to the post was to save the event viewer as a text file and then post it. Hope this helps.
I'm not going to post the duplicate warnings.

Under event viewer system these are the errors and warnings:

11/27/2005 8:00:26 PM Tcpip Warning None 4226 N/A MARCOS1 TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

11/26/2005 4:44:19 PM DCOM Error None 10010 MARCOS1\Scott Marcos MARCOS1 The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

11/26/2005 4:17:54 PM SAVRT Error None 20 N/A MARCOS1 Unable to initialize the virus scanning engine database files.

11/26/2005 2:00:09 AM Dhcp Warning None 1003 N/A MARCOS1 Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 001111A2269C. The following error occurred:
The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

11/22/2005 5:45:14 PM ipnathlp Error None 32003 N/A MARCOS1 The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

11/22/2005 5:45:14 PM Dhcp Error None 1002 N/A MARCOS1 The IP address lease 69.247.199.229 for the Network Card with network address 001111A2269C has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

11/18/2005 6:34:24 PM DCOM Error None 10010 MARCOS1\Scott Marcos MARCOS1 The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

11/15/2005 5:50:47 PM DCOM Error None 10005 MARCOS1\Scott Marcos MARCOS1 "DCOM got error ""This service cannot be started in Safe Mode "" attempting to start the service netman with arguments """" in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}"

11/15/2005 5:48:50 PM DCOM Error None 10005 MARCOS1\Scott Marcos MARCOS1 "DCOM got error ""This service cannot be started in Safe Mode "" attempting to start the service StiSvc with arguments """" in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}"

11/15/2005 5:48:45 PM DCOM Error None 10005 NT AUTHORITY\SYSTEM MARCOS1 "DCOM got error ""This service cannot be started in Safe Mode "" attempting to start the service EventSystem with arguments """" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}"

11/15/2005 5:48:43 PM Service Control Manager Error None 7026 N/A MARCOS1 The following boot-start or system-start driver(s) failed to load:
AFD
Cinemsup
Fips
intelppm
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
SAVRT
SAVRTPEL
SYMTDI
Tcpip

11/8/2005 11:31:24 PM SAVRT Error None 20 N/A MARCOS1 Unable to initialize the virus scanning engine database files.

Under event viewer application these are the errors and warnings:


11/28/2005 10:50:00 PM Userenv Warning None 1517 NT AUTHORITY\SYSTEM MARCOS1 Windows saved user MARCOS1\Scott Marcos registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.


11/22/2005 11:36:32 PM Application Error Error None 1000 N/A MARCOS1 Faulting application nmain.exe, version 103.0.2.10, faulting module nmain.exe, version 103.0.2.10, fault address 0x0001315b.

11/15/2005 9:46:01 PM Application Hang Error None 1001 N/A MARCOS1 Fault bucket 55156285.
11/15/2005 9:45:51 PM Application Hang Error (101) 1002 N/A MARCOS1 Hanging application pi.exe, version 9.0.607.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
11/15/2005 9:12:12 PM Application Hang Error None 1001 N/A MARCOS1 Fault bucket 127043675.

This is all I could find

Thanks for your help

Scott
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#6
starjax

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most of the errors are fairly normal... as in to be expected.... this is the one I focused on: Unable to initialize the virus scanning engine database files. Have you tried or able to run "live update"?
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#7
scomar

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most of the errors are fairly normal... as in to be expected.... this is the one I focused on: Unable to initialize the virus scanning engine database files. Have you tried or able to run "live update"?

Yes I can run live update. As a matter of fact I justed checked my virus definitions and the automatic update has them up to date with the last up date being 11/30/2005
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#8
starjax

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sorry for the delay scomar. I asked our other trusted techs for opinions and had to wait till they got done discussing the pro's and con's of Norton AV.... lol. anyway I think we might try a manual uninstall using symantec's removal tool.

removal tool
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#9
scomar

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sorry for the delay scomar. I asked our other trusted techs for opinions and had to wait till they got done discussing the pro's and con's of Norton AV.... lol. anyway I think we might try a manual uninstall using symantec's removal tool.

removal tool

No problem for delay not a disabling issue. I'm just thankful for the help. Anyway I tried the uninstall and reinstall of Norton and ended up having to use norton go back. It really screwed up. Norton said I didn't have a subscription any more and all sorts of stuff. I can try using the removal tool. I just used the uninstall feature to uninstall it last time. I know from past experiences that Norton is really picky about have any kind of previuos norton installed when it goes to install. Will let you know what happens.

Thanks
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#10
starjax

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just for reference GoBack is the poor mans version of system restore that comes with windows xp. I don't advise anyone to use GoBack because of the issues you experienced.
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#11
scomar

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just for reference GoBack is the poor mans version of system restore that comes with windows xp. I don't advise anyone to use GoBack because of the issues you experienced.

So windows xp system restore is better to use then go back? I have always heard the opposite to be true. I personally have had good results with go back for the fact it let's you restore before the computer can fully boot up. This is not to say xp's restore is not a good tool also.
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