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LAN limited or no connectivity


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#91
kris74745

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The first option didn't work. The last thing you had me do said the value was set at auto mode under the Link speed/Duplex Mode. I hope that is what you needed. There wasn't a selection called media type. I thought that might be the same thing.

I do think that the tech put that program on our computer. :tazz:

Also, our ISP hasn't ever required us to use the PPPoE. And, we haven't ever had to use a name and password to get on the internet before. We have to for the PPPoE right now though.

Let me know what is next!


Thanks,

Kristi :)
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#92
Dan

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The last thing you had me do said the value was set at auto mode under the Link speed/Duplex Mode. I hope that is what you needed. There wasn't a selection called media type. I thought that might be the same thing.

Yes, that was what I was looking for :tazz:
Please try and change that value to 10Mbps/Full Duplex, and then see if the Limited or no connectivity message goes away, and also if you can connect. You may want to restart your computer before testing, too. Just to make sure :)

If that doesn't work, then we'll have to get down to the nitty and gritty stuff :)
-Dan
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#93
kris74745

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Dan,


Well, I guess that didn't work either. I guess we will have to get to the nitty gritty! :tazz:


Thanks,

Kristi
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#94
Dan

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Kristi,
:tazz: Did anything happen when you changed the Duplexing? Any change what-so-ever -- or does your computer just hate me?

Please goto Start --> Run --> type EVENTVWR and press OK --> Now, look under the System log for any errors and/or warnings. If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning, and then copy/pasting the information from within.

(Please do this with your PPPoE connected, and then disconnect it and repeat these steps -- please post both) Goto Start, Run, type CMD, press 'OK' and then type: IPCONFIG /ALL - please post the results here by right-clicking on the Command Prompt window, selecting 'Select All', pressing the Enter key, and then posting on this forum. Alternately, you can save your information to a text file by using the following command: IPCONFIG /ALL > C:\ipconfig.txt -- navigate to that text file, and copy/paste the information from it.

With your PPPoE disconnected, please do the following:
Start --> Run --> type CMD --> press OK. Now type:
  • ipconfig /release -- wait for the connection to release; then
  • ipconfig /renew -- wait for the connection to re-establish, or alternately for an error message to display -- if it is an error message, please post the message.

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#95
kris74745

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Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10000
Date: 2/1/2006
Time: 6:44:37 PM
User: HOME-IMCE41L7ZP\Nathan
Computer: HOME-IMCE41L7ZP
Description:
Unable to start a DCOM Server: {0254F2B0-7116-40FC-8551-A2ED8C0C5872}. The error:
"The system cannot find the file specified. "
Happened while starting this command:
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe -Embedding

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10000
Date: 2/1/2006
Time: 4:02:57 PM
User: HOME-IMCE41L7ZP\Nathan
Computer: HOME-IMCE41L7ZP
Description:
Unable to start a DCOM Server: {0254F2B0-7116-40FC-8551-A2ED8C0C5872}. The error:
"The system cannot find the file specified. "
Happened while starting this command:
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe -Embedding

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1007
Date: 2/1/2006
Time: 1:03:03 PM
User: N/A
Computer: HOME-IMCE41L7ZP
Description:
Your computer has automatically configured the IP address for the Network Card with network address 004005813881. The IP address being used is 169.254.112.109.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 00 00 00 00 ....

Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1007
Date: 2/1/2006
Time: 11:38:49 AM
User: N/A
Computer: HOME-IMCE41L7ZP
Description:
Your computer has automatically configured the IP address for the Network Card with network address 004005813881. The IP address being used is 169.254.112.109.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 00 00 00 00 ....






I don't think it is you that the computer doesn't like. I've decided it doesn't like anyone except the tech we used to have! I really don't think it even liked him either! :tazz:

There wasn't any change after the duplexing. The computer acted slow for a minute, like it wanted to do something...but it was too lazy. Really, nothing ended up changing.

I am going to try the next step and post back again...

Thanks,

Kristi
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#96
kris74745

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Here is the second part to my post:



Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Kristi>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : home-imce41l7zp
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link DFE-530TX+ PCI Adapter
Physical Address. . . . . . . . . : 00-40-05-81-38-81
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.112.109
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

PPP adapter SBC Yahoo DSL:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 68.89.250.128
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 68.89.250.128
DNS Servers . . . . . . . . . . . : 68.94.156.1
68.94.157.1
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Kristi>

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Kristi>ipconfig/release

Windows IP Configuration


Ethernet adapter Local Area Connection 9:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Kristi>ipconfig/renew

Windows IP Configuration

An error occurred while renewing interface Local Area Connection 9 : unable to c
ontact your DHCP server. Request has timed out.

C:\Documents and Settings\Kristi>

Thank you so much for working with me!


Kristi
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#97
Dan

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It's that Limited or no connectivity message that is bugging me :) Now, I know I have already asked you to do this before, however please just humour me :)
Goto Start --> Programs --> Accessories --> Communications --> Network Connections --> Right click on your Local Area Connection --> Select Properties --> Click on Internet Protocl (TCP/IP) once --> Press the Properties button --> Select the option Use the following IP Address: --> Enter: IP Address (68.89.250.128), Subnet Mask (255.255.255.255) and Default Gateway (68.89.250.128) --> Now select Use the following DNS Servers --> Enter in the two DNS Servers (68.94.156.1 and 68.94.157.1) --> Press OK.

Restart your computer, and see if you can obtain a connection to the Internet with only your LAN -- also, see if you still recieve the Limited or no connectivity message. If you cannot connect to the Interne, then retun your settings to Obtain an IP Address automatically and Obtain DNS Server address automatically, and connect with your PPPoE connection again, and post back telling me that it failed :)

Then I'll look at those errors that you posted :tazz:

Thanks,
Dan.
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#98
kris74745

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Dan,

As soon as I tried to press OK, after logging in the addresses, a warning message came up saying:

The combination of IP address and subnet mask is invalid. All of the bits in the host address portion of the IP address are set to 1. Please enter a valid combination of IP address and subnet mask.

So...it wouldn't let me continue. I tried to do it more than once, to make sure I entered everything in correctly. I even typed it in s-l-o-w-l-y. :)



:tazz:


Thanks,

Kristi :)
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#99
Dan

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So...it wouldn't let me continue. I tried to do it more than once, to make sure I entered everything in correctly. I even typed it in s-l-o-w-l-y.

:tazz: Try putting in the Subnet Mask: 255.255.255.0 or 255.255.0.0
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#100
kris74745

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Okay. The limited or no connectivity went away, but as you predicted, I still couldn't get on the internet without the PPPoE. :tazz: Do I still need to switch back to obtain address automatically? Let me know what else I need to do!


Thanks,

Kristi :)
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#101
Dan

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If you can connect with your PPPoE fine with a Static IP, then you don't need to change back, as this will help us to troubleshoot :tazz: If you're connecting fine, then I'll post some other things to do (with only your LAN connected), and we'll hopefully make some progress.

Edited by Dan G, 05 February 2006 - 09:01 PM.

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#102
kris74745

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Me too!!! :tazz: Going to bed now!

Talk to you soon.

Thanks,

Kristi :)
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#103
Dan

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Okay :tazz: Good night :)

Since it's only 4pm here, I'll probably post some more steps a little later, which you can try when you get the chance :)
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#104
Dan

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Congratulations, Kristi -- as far as I know, your topic is the first (in the Networking forum) to reach 100 replies :tazz: Don't you feel privileged?

First of all, could you please try restarting your computer into Safe Mode with Networking, and then seeing if you can connect to the Internet. If not, restart back into normal mode and continue...

Please download LSPFix from here. Run the LSPFix.exe that you have just finished downloading, and please list all of the protocols that are in the 'Keep' and 'Remove' list; if there are protocols in the 'Remove' list, then please don't click 'Finish>>'. Simply close the program by pressing ALT+F4 or the Close [x] button.

What happens when you change your Duplexing back to auto? Try connecting to the web.. If you cannot, return it back to 10Mbps/Full Duplex, and then try to connect to the Internet. If you still cannot, just put it back to auto and leave it.

Could you please try the following pings, with only your LAN connection (to ping, goto Start, Run, type CMD and press OK, and then type: ping address):
ping localhost
ping 127.0.0.1
ping 68.89.250.128
ping 68.94.156.1
ping google.com
ping 64.233.187.99

If you do all of those pings in the same window, you can copy them all by right-clicking on the Command Prompt window, selecting 'Select All', pressing the Enter key, and then posting on this forum.

Please goto Start --> Run --> type: services.msc and press enter --> Now click on the Action tab, and select Export List... and then save it as services.txt to an easy-to-reach location. Navigate to the text file, open it and copy/paste all of the information from within into your next reply.

Thanks,
Dan.
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#105
kris74745

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Hey Dan! Sorry it's taken so long for me to get back with you. I went out of town this weekend.

Here are the items in the Keep box:

mswsock.dll Tcpip
winrnr.dll NTDS
nwprovau.dll NWLink IPX/SPX/Net BIOS Compatible Transport Protocol
rsvpsp.dll (Protocol handler)

There was nothing in the remove box.

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Kristi>ping address
Ping request could not find host address. Please check the name and try again.

C:\Documents and Settings\Kristi>ping localhost

Pinging home-imce41l7zp [127.0.0.1] with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Kristi>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Kristi>ping 68.89.250.128

Pinging 68.89.250.128 with 32 bytes of data:

Reply from 68.89.250.128: bytes=32 time<1ms TTL=128
Reply from 68.89.250.128: bytes=32 time<1ms TTL=128
Reply from 68.89.250.128: bytes=32 time<1ms TTL=128
Reply from 68.89.250.128: bytes=32 time<1ms TTL=128

Ping statistics for 68.89.250.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Kristi>ping 68.94.156.1

Pinging 68.94.156.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 68.94.156.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Kristi>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Documents and Settings\Kristi>ping 64.233.187.99

Pinging 64.233.187.99 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Kristi>

I will send the last part in the next post. Thank you so much for helping me. :tazz: :) I can't believe I have had the most posts in this forum! I am just a big problem! lol

Thanks again,

Kristi

Edited by kris74745, 05 February 2006 - 08:36 PM.

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