[dsenette]

can you do one thing for me to verify how stupid this old tech is

(you can get to the internet still correct?)
www.microsoft.com/genuine/downloads/Validate.aspx

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I went to the site, downloaded the tool, and it validated. I do know this person isn't too stupid. He had everyone's computers at a large company here, in town, set up to crash so they would have to come back to him. He was one of the only techs in town. He ended up fired for it. I used to have so much trouble with mine crashing before, and then I discovered this site. He had my firewall disabled among other things, and I ended up with aurora. It wasn't until I quit using the router he gave us that I had problems with the connections. I only have one PC. I started using the d-link that came with our SBC DSL. I have re-installed it several times, and the limited or no connectivity still enjoys hanging around! The pppoe is the only way I can connect to the internet. Also, when I got the computer back, I had a DVD player and things that I had not asked for, including XP. I think he was trying to make it look as if he was being nice and fixing our computer up for us. I don't know though! Let me know what else you think I should do! Your advice is truly appreciated.


Thank you,

Kristi

[kris74745]

I went to the site, downloaded the tool, and it validated. I do know this person isn't too stupid. He had everyone's computers at a large company here, in town, set up to crash so they would have to come back to him. He was one of the only techs in town. He ended up fired for it. I used to have so much trouble with mine crashing before, and then I discovered this site. He had my firewall disabled among other things, and I ended up with aurora. It wasn't until I quit using the router he gave us that I had problems with the connections. I only have one PC. I started using the d-link that came with our SBC DSL. I have re-installed it several times, and the limited or no connectivity still enjoys hanging around! The pppoe is the only way I can connect to the internet. Also, when I got the computer back, I had a DVD player and things that I had not asked for, including XP. I think he was trying to make it look as if he was being nice and fixing our computer up for us. I don't know though! Let me know what else you think I should do! Your advice is truly appreciated.


Thank you,

Kristi

[dsenette]

i would hate to have you have to ask the goober for it...but is it possible to contact this arse and see if he has the xp disk?

[kris74745]

I can if needed, but would it be okay for me to buy another one? The reason I ask is because the last time we inserted a disk he gave us, there was some sort of stealth program put on our computer. The malware forum helped me with that. Or would it be okay to just upgrade to pro edition?

Thanks,

Kristi

[dsenette]

by all means...if you're willing to buy another copy of xp...it wouldn't hurt to have...and could possibly make some of this stuff easier

[kris74745]

Okay...we bought the XP CD yesterday. Is there anything I need to know before putting the CD in?

Thanks,

Kristi

[dsenette]

for now put the cd in...it will autostart with an xp install kind of deal..just exit out of that

then do the steps for the sfc /scannow

[kris74745]

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Kristi>netdiag /test:winsock

.......

Computer Name: HOME-IMCE41L7ZP
DNS Host Name: home-imce41l7zp
System info : Windows 2000 Professional (Build 2600)
Processor : x86 Family 6 Model 8 Stepping 0, AuthenticAMD
List of installed hotfixes :
KB834707
KB867282
KB873333
KB873339
KB883939
KB884020
KB885250
KB885835
KB885836
KB886185
KB887472
KB887742
KB888113
KB888302
KB890046
KB890047
KB890175
KB890859
KB890923
KB891781
KB893066
KB893086
KB893756
KB893803
KB893803v2
KB894391
KB896358
KB896422
KB896423
KB896424
KB896428
KB896688
KB896727
KB898461
KB899587
KB899588
KB899591
KB900725
KB901017
KB901214
KB902344
KB902400
KB903235
KB904706
KB905414
KB905749
KB905915
KB908519
KB910437
KB911564
KB911565
KB911927
KB912919
KB913446
Q147222


Netcard queries test . . . . . . . : Passed



Per interface results:

Adapter : Local Area Connection 9

Netcard queries test . . . : Passed

Adapter : {AB1C8502-AFF1-4ABA-AD30-369CAF813FEE}

Netcard queries test . . . : Passed


Global results:


Domain membership test . . . . . . : Passed
Dns domain name is not specified.
Dns forest name is not specified.


NetBT transports test. . . . . . . : Passed
List of NetBt transports currently configured:
NetBT_Tcpip_{C933314A-C054-4682-81C9-40F1E47A5D5B}
1 NetBt transport currently configured.


Winsock test . . . . . . . . . . . : Passed


The command completed successfully

C:\Documents and Settings\Kristi>


This is the result of netdiag test:winsock

I will continue with the next part.

[kris74745]

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Kristi>ipconfig/release

Windows IP Configuration


Ethernet adapter Local Area Connection 9:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Kristi>ipconfig/renew

Windows IP Configuration

An error occurred while renewing interface Local Area Connection 9 : unable to c
ontact your DHCP server. Request has timed out.

C:\Documents and Settings\Kristi>

[kris74745]

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Kristi>netstat -rn

Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 40 05 81 38 81 ...... D-Link DFE-530TX+ PCI Adapter - Packet Scheduler
Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 169.254.112.109 169.254.112.109 30
169.254.112.109 255.255.255.255 127.0.0.1 127.0.0.1 30
169.254.255.255 255.255.255.255 169.254.112.109 169.254.112.109 30
224.0.0.0 240.0.0.0 169.254.112.109 169.254.112.109 30
255.255.255.255 255.255.255.255 169.254.112.109 169.254.112.109 1
===========================================================================
Persistent Routes:
None

C:\Documents and Settings\Kristi>

[kris74745]

I am now running the sfc scannow...sorry if I did the post in the wrong order. I just realized it. I will repost after the scan is done.

KRisti

[dsenette]

nah you're fine....might not hurt to do the other things after the sfc to see if there's a diff between the results

[kris74745]

I checked, and didn't see anything different after the scan. Let me know what is next!

Thank you,

Kristi

[Dan]

Hi Kristi,

Could you please tell us what exactly happened during the sfc scan? Were you prompted to repair/replace any files?

Also, since you say that you never asked for Windows XP to be installed in the first place, did this Limited or no connectivity message appear before, or after you had your computer "repaired" by your technician? If after, how long after?

[kris74745]

The first time I ran the sfc scan, the computer asked me to insert the disk. I ran it again with the disk in, and it went through the whole scan.

The limited or no connectivity happened after our computer was "repaired" ...We removed the router and it popped up. If I plugged the router back in, it went away. But we don't need a router so that is when I decided to contact you for help !!!

Thanks,

Kristi