Thanks for your reply. I dont have a problem uninstalling it, my problem is that I can update definitions and everything works fine. Then suddenly out of the blue I get an error saying Norton has ancountered a problem and most close, please uninstall and reinstall the program. I do this and it works fine again for ages until it does it again. It wont work until its uninstalled and reinstalled though. I have removed the thing totally includding the registry things and redownloaded the entire program but still I get the same error. Requests for advice from Symantec have gone unanswered.
I'm sorry I dont have much time to search the forum, 5 kids and a busy house.