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error when trying to update windows


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#1
Yvonne707

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I am getting an error code when trying to run a windows update.
We had a virus on our puter and we have cleaned it out but are still having a few problems. Right now we have Window service pack 1 and the error we are getting this error when trying to do a windows update

An error occured while copying file wuweb.dll
Cannot copy file to destination directory.
press retry to retry and cancel to cancel.

We also have a disk to install the stuff but it says

Setup could not verify the integrity of the update.inf. Make sure the Cryptographic services are running on this computer.
I have tried everything they have suggested to do on this and it still does the same thing. Anyone else have a similiar problem and could help me out...thx
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#2
Retired Tech

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Click start, all programmes, accessories, system tools to run disc clean up, click downloaded programme files and remove all entries for windows / microsoft update, reboot the PC

Click start then run, type services.msc then press enter

look for cryptographic services, if set to automatic, go to windows update

http://update.micros...t.aspx?ln=en-us

If not, double click it then set start up type to automatic, click apply, click start the service then try updates
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#3
Yvonne707

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hehe i knew i could count on you...LOL i finally got the downloads to work after many hours of i dont know what. Not really sure why the downloads started or what i did, but im happy they are finally working again.
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#4
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Thank You for letting me know
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#5
Yvonne707

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Ok that worked but...now i am getting this error
Error number: 0x8DDD0004 on the actual web page. I looked it up and it says u need to make sure WUebcontrolclass is enabled and to go to Tools, Manager Add Ons. Problem is i cants seem to find the manager add ons under the tools or any of the tabs under internet options. Where would one find that if its not there...and thx again Keith...i thinks we are finally getting somewhere!
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#6
Yvonne707

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hmm maybe because i dont have SP2 yet? LOL
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#7
Retired Tech

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If you click tools on a web page, it is 3rd down
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#8
Yvonne707

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Hmm i found this on another forum...maybe useful to other users as well

hello :tazz:

I am having problem with the one to bring up to date my server 2003 in the
site windows update the returned error is:
[ Error to number: 0x8DDD0004 ]
Already I followed the steps in the site and nothing of activex for download
in information bar.
I visited some forums and nothing.
who can help me?


The issues happens after installing update KB896688.
So, check for the update KB896688 in add/remove programs(after enabling "show
updates")
If present, remove it and restart the computer.
Will be able to perform windows update, system restore, access user accounts
without any issue.
As a temporary solution, hide this particular update KB896688 before you
perform
the next windows update.

Credited to Julio Cesear on Microsoft forums

And sure enough it is on there and i am going to try this.
will tell ya how it goes

Edited by Yvonne707, 21 November 2005 - 07:35 PM.

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#9
Yvonne707

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Grrr it wont let me uninstall it..im now coming up with this error

Setup cannot copy the file ole32.dll
ensure that the location specified below is correct, or change it and insert "Windows NT service pack uninstall directory" in the drive you specify.
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#10
Retired Tech

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Click search, include hidden and system files, type ole32 to see if you have any
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#11
Yvonne707

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sorry i didnt get back with ya last night..had to go to bed early to go to work today...i do have 5 of them and the one it is supposed to "copy" or whatnot is highlighted in blue.
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#12
Retired Tech

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Two options are to replace the system files

Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD and get a blue progress bar, reboot when the bar goes


and to download ole32 from here if the system file check does not improve it

http://www.dll-files...les.shtml?ole32

Save it to the same location as the missing one
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