[hiebs5]

Plese help me take care of this computer, I am getting pop-ups all of the time.
Here is my log
thanks


Logfile of HijackThis v1.99.1
Scan saved at 10:37:35 PM, on 11/22/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINNT\SYSTEM32\3cshtdwn.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\Verizon Online\bin\mpbtn.exe
C:\WINNT\System32\msdtc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cgi.verizon.n...=6.1&bm=ho_home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bitwisesystems.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll
O2 - BHO: (no name) - {7A1693A1-AFAF-4F1E-9B05-EEC38A85FBF3} - C:\WINNT\system32\xjijc.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [3c1807pd] C:\WINNT\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\RunOnce: [djgzg.exe] C:\WINNT\system32\djgzg.exe /k
O4 - HKCU\..\RunOnce: [djgzg.exe] C:\WINNT\system32\djgzg.exe /k
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.bitwisesystems.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyds...oad/tgctlcm.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1128276699555
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1129249400406
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....02/cpbrkpie.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...abasetup160.cab
O20 - Winlogon Notify: nwprovau - C:\WINNT\SYSTEM32\nwprovau.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

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First of all, you will to print out this post or save a copy as a text file in Notepad so that you have a hard copy of these instructions; you can not have IE/Firefox/any browser open during the fix

Next, please enable viewing of hidden files as follows:
1) Go to My Computer, and click on the "Tools" menu
2) Click "Folder options"
3) Select the "View" tab
4) Make sure "Show hidden files and folders" is selected
5) Make sure "Hide extensions for known file types" is unchecked
6) Make sure "Hide protected operating system files (recommended)" is unchecked

Please run HijackThis and click "Scan." Place checks next to the following entries:O2 - BHO: (no name) - {7A1693A1-AFAF-4F1E-9B05-EEC38A85FBF3} - C:\WINNT\system32\xjijc.dll
O4 - HKLM\..\RunOnce: [djgzg.exe] C:\WINNT\system32\djgzg.exe /k
O4 - HKCU\..\RunOnce: [djgzg.exe] C:\WINNT\system32\djgzg.exe /k
Close all browser and other windows except for HijackThis, and click "Fix Checked".

Next, please reboot your computer in Safe Mode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following site:
http://www.pchell.co.../safemode.shtml


Delete the following files (if they exist):

C:\WINNT\system32\djgzg.exe
C:\WINNT\system32\xjijc.dll

Delete files/folder from the following directories (But not the directory itself, for example delete all files/folder IN temp; but not temp itself!)

• C:\Windows\Temp\
• C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
• C:\Documents and Settings\<All other users Profile>\Local Settings\Temp\
• C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <---This will delete your internet cache--including cookies. This is recommended and strongly suggested. But you will have to manually log on to all internet sites the first time you visit them again.
• C:\Documents and Settings\<All other users Profile>\Local Settings\Temporary Internet Files\
• Empty your "Recycle Bin"

There are always a couple of files that you will not be able to delete..this is normal and expected

Restart your computer .See if you can run Housecall by clicking HERE. Once the page loads click the Scan Now. It's Free! Then choose your country from the list. Click the GO button. Now click on Complete Scan. You may get a box asking if you want to install and run a program from Trend. Choose Yes. Now check the box next to your hard drive(s) from the list offered. Leave both boxes checked and click Next. Let it run. When it's done Save a copy of the report and post it back here along with a fresh HijackThis log.

[jwbirdsong]

First of all, you will to print out this post or save a copy as a text file in Notepad so that you have a hard copy of these instructions; you can not have IE/Firefox/any browser open during the fix

Next, please enable viewing of hidden files as follows:
1) Go to My Computer, and click on the "Tools" menu
2) Click "Folder options"
3) Select the "View" tab
4) Make sure "Show hidden files and folders" is selected
5) Make sure "Hide extensions for known file types" is unchecked
6) Make sure "Hide protected operating system files (recommended)" is unchecked

Please run HijackThis and click "Scan." Place checks next to the following entries:O2 - BHO: (no name) - {7A1693A1-AFAF-4F1E-9B05-EEC38A85FBF3} - C:\WINNT\system32\xjijc.dll
O4 - HKLM\..\RunOnce: [djgzg.exe] C:\WINNT\system32\djgzg.exe /k
O4 - HKCU\..\RunOnce: [djgzg.exe] C:\WINNT\system32\djgzg.exe /k
Close all browser and other windows except for HijackThis, and click "Fix Checked".

Next, please reboot your computer in Safe Mode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following site:
http://www.pchell.co.../safemode.shtml


Delete the following files (if they exist):

C:\WINNT\system32\djgzg.exe
C:\WINNT\system32\xjijc.dll

Delete files/folder from the following directories (But not the directory itself, for example delete all files/folder IN temp; but not temp itself!)

• C:\Windows\Temp\
• C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
• C:\Documents and Settings\<All other users Profile>\Local Settings\Temp\
• C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <---This will delete your internet cache--including cookies. This is recommended and strongly suggested. But you will have to manually log on to all internet sites the first time you visit them again.
• C:\Documents and Settings\<All other users Profile>\Local Settings\Temporary Internet Files\
• Empty your "Recycle Bin"

There are always a couple of files that you will not be able to delete..this is normal and expected

Restart your computer .See if you can run Housecall by clicking HERE. Once the page loads click the Scan Now. It's Free! Then choose your country from the list. Click the GO button. Now click on Complete Scan. You may get a box asking if you want to install and run a program from Trend. Choose Yes. Now check the box next to your hard drive(s) from the list offered. Leave both boxes checked and click Next. Let it run. When it's done Save a copy of the report and post it back here along with a fresh HijackThis log.

[hiebs5]

I have followed all of the steps thus far, I have enclosed a copy of the Housecall report and a fresh HijackThis report as well.
Thanks
Hiebs5


Logfile of HijackThis v1.99.1
Scan saved at 7:08:56 PM, on 11/24/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\WINNT\SYSTEM32\3cshtdwn.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\Verizon Online\bin\mpbtn.exe
C:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cgi.verizon.n...=6.1&bm=ho_home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bitwisesystems.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [3c1807pd] C:\WINNT\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKCU\..\Run: [WinFixer2005] "C:\Program Files\WinFixer_2005\uwfx5.exe" /min
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.bitwisesystems.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyds...oad/tgctlcm.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1128276699555
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1129249400406
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....02/cpbrkpie.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...abasetup160.cab
O20 - Winlogon Notify: nwprovau - C:\WINNT\SYSTEM32\nwprovau.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


Virus Scan 0 virus cleaned, 0 virus deleted


Results:We have detected 0 infected file(s) with 0 virus(es) on your computer: - 0 virus(es) passed, 0 virus(es) no action available
- 0 virus(es) cleaned, 0 virus(es) uncleanable
- 0 virus(es) deleted, 0 virus(es) undeletable
- 0 virus(es) not found, 0 virus(es) unaccessible






Trojan/Worm Check 0 worm/Trojan horse deleted

What we checked:Malicious activity by a Trojan horse program. Although a Trojan seems like a harmless program, it contains malicious code and once installed can cause damage to your computer.
Results:We have detected 0 Trojan horse program(s) and worm(s) on your computer: - 0 worm(s)/Trojan(s) passed, 0 worm(s)/Trojan(s) no action available
- 0 Worm(s)/Trojan(s) deleted, 0 worm(s)/Trojan(s) undeletable






Spyware Check 5 spyware programs removed

What we checked:Whether personal information was tracked and reported by spyware. Spyware is often installed secretly with legitimate programs downloaded from the Internet.
Results:We have detected 5 spyware(s) on your computer: - 0 spyware(s) passed, 0 spyware(s) no action available
- 5 spyware(s) removed, 0 spyware(s) unremovable
Spyware Name Spyware Type Action Taken
COOKIE_281 Cookie Removal successful
COOKIE_1020 Cookie Removal successful
COOKIE_1802 Cookie Removal successful
COOKIE_2136 Cookie Removal successful
COOKIE_2250 Cookie Removal successful




Microsoft Vulnerability Check No vulnerability detected

What we checked:Microsoft known security vulnerabilities. These are issues Microsoft has identified and released Critical Updates to fix.
Results:We have detected 0 vulnerability/vulnerabilities on your computer.

[jwbirdsong]

One more new entry popped up

Run HijackThis then check the following entry.

O4 - HKCU\..\Run: [WinFixer2005] "C:\Program Files\WinFixer_2005\uwfx5.exe" /min

With all other windows closed hit fix checked.

Boot into safe mode and delete the FOLDER
C:\Program Files\WinFixer_2005

After reboot spend a little time browsing on line..How does the computer run now??

Post a FINAL(?) HijackThis log for review.

Edited by jwbirdsong, 24 November 2005 - 08:00 PM.