[Brett Hockenjos]

I understand that the problem has something to do with malware infecting some piece of My Web Search but stimes the effects of slowing down and locking up are worse than others. I was able to use a system restore to use the steps listed in the forum.

I have been doing spyware scans for a while but there are constant conflicts with registry files, failed scans, etc.

Ad-aware worked in removing some tracking cookies when I used the smart scan...but when I tried to scan the whole comp it would not move passed c:\.386\OSC>CAB... I was much more successful in using SpyBot when I followed the scanning procedures. Nearly 150 files/spyware was removed...but im sure theres still more i cant get at. I also cleared the temp. files before hand.

I continued by doing a virus scan w/AVG instead of my registered Norton that has not been working that well (sometimes it protects the computer and sometimes it does not, I cannot turn it on).

I then updated WinXP with SP1a as suggested:

Logfile of HijackThis v1.99.1
Scan saved at 6:31:36 PM, on 11/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\AOL\1128609539\ee\AOLHostManager.exe
C:\Program Files\Common Files\AOL\1128609539\ee\AOLServiceHost.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\AOL\1128609539\ee\AOLServiceHost.exe
C:\Program Files\Common Files\AOL\1128609539\ee\AOLServiceHost.exe
C:\HijackThis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SpySpotter System Defender] C:\Program Files\SpySpotter3\Defender.exe -startup
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1128609539\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
O4 - HKCU\..\Run: [PopularScreensaversWallpaper] rundll32 C:\PROGRA~1\MYWEBS~1\bar\3.bin\F3SCRCTR.DLL,LES
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Help - {4BFB1608-4ED5-468D-A7B7-4805F39D46D3} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {51F0F71B-F841-41A8-8A09-DAF1111CBFC6} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {661F5BEE-9B5A-4759-874E-530CBC6D4AA2} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1132784071500
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

Thanks for any help.

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Hello Brett Hockenjos and welcome to Geeks to Go

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting, but continue with the fix.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions!

You have quite a mixture of malware and Trojans that need to be eradicated. Let’s see what we can do with the first sweep.

You will have to uninstall one of the two antivirus programmes you have running. If AVG is proving better than Norton, then uninstall Norton.

You have a rogue programme installed, SpySpotter System Defender. I recommend uninstalling it. Please see here: http://www.spywarewa...nti-spyware.htm

Please open Spybot S & D, and turn off Resident Teatimer. Do this by clicking Mode at the top of the screen, choose Advanced Mode then Tools and then Resident and unchecking Teatimer. It will hinder our attempts to clear out some files that need to be removed.

To start please download the following programmes, we will run them later. Please save them to a place that you will remember, I suggest the Desktop:

CCleaner
Ewido Security Suite

Install Ewido Security Suite.

• Install Ewido security suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
  • You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
• The update will start and a progress bar will show the updates being installed.
  (the status bar at the bottom will display "Update successful")

If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates
Do NOT run a scan yet.

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following site:

Safe Mode

Launch Ewido, there should be an icon on your desktop, double-click it.

• The programme will now open to the main screen.
• When you run Ewido for the first time, you will get a warning "Database could not be found!". Click OK.

Once the updates are installed do the following:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• You will be prompted to clean the first infection.
• Select "Perform action on all infections", then proceed.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
  
• Save the report .txt file to your desktop and include it in your reply.

Now close Ewido security suite.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [SpySpotter System Defender] C:\Program Files\SpySpotter3\Defender.exe -startup
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
O4 - HKCU\..\Run: [PopularScreensaversWallpaper] rundll32 C:\PROGRA~1\MYWEBS~1\bar\3.bin\F3SCRCTR.DLL,LES
O9 - Extra button: Help - {4BFB1608-4ED5-468D-A7B7-4805F39D46D3} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {51F0F71B-F841-41A8-8A09-DAF1111CBFC6} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {661F5BEE-9B5A-4759-874E-530CBC6D4AA2} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.r...ip/RdxIE601.cab

Now close all windows other than HiJackThis, then click Fix Checked.

Please remove these entries from Add/Remove Programs in the Control Panel (if present):(click Start>Settings>Control Panel)

SpySpotter System Defender
Cleaneahtioga (Part of Comcast Support).

Please notify me of any other programmes that you don’t recognise in that list in your next response

Please set your system to show all files; please see here if you're unsure how to do this.

Please delete these folders (if present) using Windows Explorer:

C:\Program Files\SpySpotter3\
C:\PROGRA~1\MYWEBS~1\

Close Windows Explorer

Now we must hide the files we revealed earlier by reversing the process, this is an important safeguard to stop important system files being deleted by accident.

There is almost certainly bound to be some junk (leftover bits and pieces) on your system that is doing nothing but taking up space. I would recommend that you run CCleaner. Install it, update it, check the default setting in the left-hand pane, ensure you uncheck old prefetch data found under the system tab, then click Analyze> Run Cleaner. You may be fairly surprised by how much it finds. Also click Issues then Scan for issues – fix selected issues

Reboot normally

Post back a fresh HijackThis log (from normal mode) and I will take another look.

[Crustyoldbloke]

Hello Brett Hockenjos and welcome to Geeks to Go

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting, but continue with the fix.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions!

You have quite a mixture of malware and Trojans that need to be eradicated. Let’s see what we can do with the first sweep.

You will have to uninstall one of the two antivirus programmes you have running. If AVG is proving better than Norton, then uninstall Norton.

You have a rogue programme installed, SpySpotter System Defender. I recommend uninstalling it. Please see here: http://www.spywarewa...nti-spyware.htm

Please open Spybot S & D, and turn off Resident Teatimer. Do this by clicking Mode at the top of the screen, choose Advanced Mode then Tools and then Resident and unchecking Teatimer. It will hinder our attempts to clear out some files that need to be removed.

To start please download the following programmes, we will run them later. Please save them to a place that you will remember, I suggest the Desktop:

CCleaner
Ewido Security Suite

Install Ewido Security Suite.

• Install Ewido security suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
  • You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
• The update will start and a progress bar will show the updates being installed.
  (the status bar at the bottom will display "Update successful")

If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates
Do NOT run a scan yet.

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following site:

Safe Mode

Launch Ewido, there should be an icon on your desktop, double-click it.

• The programme will now open to the main screen.
• When you run Ewido for the first time, you will get a warning "Database could not be found!". Click OK.

Once the updates are installed do the following:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• You will be prompted to clean the first infection.
• Select "Perform action on all infections", then proceed.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
  
• Save the report .txt file to your desktop and include it in your reply.

Now close Ewido security suite.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [SpySpotter System Defender] C:\Program Files\SpySpotter3\Defender.exe -startup
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
O4 - HKCU\..\Run: [PopularScreensaversWallpaper] rundll32 C:\PROGRA~1\MYWEBS~1\bar\3.bin\F3SCRCTR.DLL,LES
O9 - Extra button: Help - {4BFB1608-4ED5-468D-A7B7-4805F39D46D3} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {51F0F71B-F841-41A8-8A09-DAF1111CBFC6} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {661F5BEE-9B5A-4759-874E-530CBC6D4AA2} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.r...ip/RdxIE601.cab

Now close all windows other than HiJackThis, then click Fix Checked.

Please remove these entries from Add/Remove Programs in the Control Panel (if present):(click Start>Settings>Control Panel)

SpySpotter System Defender
Cleaneahtioga (Part of Comcast Support).

Please notify me of any other programmes that you don’t recognise in that list in your next response

Please set your system to show all files; please see here if you're unsure how to do this.

Please delete these folders (if present) using Windows Explorer:

C:\Program Files\SpySpotter3\
C:\PROGRA~1\MYWEBS~1\

Close Windows Explorer

Now we must hide the files we revealed earlier by reversing the process, this is an important safeguard to stop important system files being deleted by accident.

There is almost certainly bound to be some junk (leftover bits and pieces) on your system that is doing nothing but taking up space. I would recommend that you run CCleaner. Install it, update it, check the default setting in the left-hand pane, ensure you uncheck old prefetch data found under the system tab, then click Analyze> Run Cleaner. You may be fairly surprised by how much it finds. Also click Issues then Scan for issues – fix selected issues

Reboot normally

Post back a fresh HijackThis log (from normal mode) and I will take another look.

[Brett Hockenjos]

The error message at startup is no longer there. Here are my results. I did not post the log from the ewido scan in safe mode because it did not seem to work. But when I tried it again in normal mode I got the following results.

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 5:37:27 PM, 11/28/2005
+ Report-Checksum: E82D430B

+ Scan result:

HKU\S-1-5-21-1859165100-2834101005-1912159909-1007\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D} -> Spyware.MyWebSearch : Cleaned with backup
HKU\S-1-5-21-1859165100-2834101005-1912159909-1007\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA1-A523-4961-B6BB-170DE4475CCA} -> Spyware.MyWebSearch : Cleaned with backup
HKU\S-1-5-21-1859165100-2834101005-1912159909-1007\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA9-A523-4961-B6BB-170DE4475CCA} -> Spyware.MyWebSearch : Cleaned with backup
HKU\S-1-5-21-1859165100-2834101005-1912159909-1007\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{70522FA2-4656-11D5-B0E9-0050DAC24E8F} -> Spyware.iWon : Cleaned with backup
:mozilla.18:C:\Documents and Settings\Ed Kelly\Application Data\Mozilla\Firefox\Profiles\nkgip323.default\cookies.txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
:mozilla.22:C:\Documents and Settings\Ed Kelly\Application Data\Mozilla\Firefox\Profiles\nkgip323.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.23:C:\Documents and Settings\Ed Kelly\Application Data\Mozilla\Firefox\Profiles\nkgip323.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.24:C:\Documents and Settings\Ed Kelly\Application Data\Mozilla\Firefox\Profiles\nkgip323.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\Documents and Settings\Ed Kelly\Cookies\ed kelly@2o7[2].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Ed Kelly\Local Settings\Application Data\Wildtangent\Cdacache\00\00\0F.dat/files\wtvh.dll -> Spyware.WildTangent : Cleaned with backup


::Report End



Logfile of HijackThis v1.99.1
Scan saved at 5:54:48 PM, on 11/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Common Files\AOL\1128609539\ee\AOLHostManager.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Common Files\AOL\1128609539\ee\AOLServiceHost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\AOL\1128609539\ee\AOLServiceHost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1128609539\ee\AOLHostManager.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1132784071500
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

[Crustyoldbloke]

Congratulations! your new log is clean. Just a little bit more to do to prevent further infection.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Reboot.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
I recommend going to the following link and update as recommended by Microsoft. This adds more security and extra features including a pop-up blocker for Internet Explorer. Microsoft Update

Now that everything is fixed, I suggest that you consider getting these programmes to help keep the computer clean:

SPYWARE BLASTER - Blocks bad ActiveX items from installing on your computer.
AD-AWARE PERSONAL – A fine free malware detector and removal programme
SPYBOT S&D – Excellent free spyware detector and removal programme
GOOGLE TOOLBAR - Blocks many unwanted pop-ups in Internet Explorer.
FIREFOX - Safer alternative to the Internet Explorer web browser.
AVG ANTIVIRUS FREE EDITION - Free antivirus programme if you currently are not using one.
ZONEALARM - Free firewall programme if you currently are not using one (Windows XP has a built-in firewall).

Remember to update these frequently.

Please note that whilst there is nothing wrong in having more than one antispyware programmes for “on demand” scanning, having two or more antivirus systems is not recommended as they may well interfere with each other.

You may also want to read "How did I get infected in the first place" to learn how to better secure your computer.

Be sure to keep your Windows, antispyware and antivirus updated.

Happy safe surfing Brett!

Edited by Crustyoldbloke, 29 November 2005 - 02:39 AM.

[Crustyoldbloke]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.