[MattCharles]

If your profile has administrator's rights, then you should be able to switch off (clear) the restore points and then switch them back on again (create). Changing your name will not matter.

Trend Micro Anti-spyware should be very good since it is from a very reputable company (PCCillin)

Steps to take to clear out your quarantine. When a virus is caught by Norton, it is placed in the quarantine. You need to then delete it permanently.

To open Norton Antivirus click on Start/Programs/Norton Antivirus or double-click the icon in the bottom right corner.

1. Open Norton Antivirus, click on View and then click Quarantine.

2. Once in the quarantine you will see the files that Norton has put in there. Click on the file to highlight it, then select the delete icon. It will bring up the Take action screen.

3. Click on Start Delete and the file(s) will be deleted and change in status to “succeeded”.

Once finished, click Close and exit NAV.

I tried to do the clear restore points. If there any other place I can do it at?

There is nothing in the Quarantine Folder.
Utohhhhhhh! What's up with that? lol

Any hoo, does it matter if I chose to use Spysweeper or Trend Micro Anti-spyware?

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Hello Matt

Firstly check User Accounts in the Control Panel to ensure your profile has administrators rights. If there are other accounts there with admin rights, demote them to limited rights. This should mean that only your profile has admin rights.

Whilst still in the Control Panel, find the icon marked SYSTEM. Double click to open it. You should see some tabs. One of them will be marked SYSTEM RESTORE. If you can see it, then you have admin rights, if you can't see it, you have limited rights.

let me assume you can see it. Click on it and check/tick the box marked turn off system restore on all drives >APPLY>OK.

That will delete all the bad files in your system restore folder.

After a reboot, reverse what you just did.

Both of those antispyware programmes you mention are first class.

[Crustyoldbloke]

Hello Matt

Firstly check User Accounts in the Control Panel to ensure your profile has administrators rights. If there are other accounts there with admin rights, demote them to limited rights. This should mean that only your profile has admin rights.

Whilst still in the Control Panel, find the icon marked SYSTEM. Double click to open it. You should see some tabs. One of them will be marked SYSTEM RESTORE. If you can see it, then you have admin rights, if you can't see it, you have limited rights.

let me assume you can see it. Click on it and check/tick the box marked turn off system restore on all drives >APPLY>OK.

That will delete all the bad files in your system restore folder.

After a reboot, reverse what you just did.

Both of those antispyware programmes you mention are first class.

[Crustyoldbloke]

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