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#16
mcoste

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Thanks for the additional advice. I have already pinged 127.0.0.1 on Betsy. Here are the results:
sent - 100 received - 100 lost - 0
min - 0 max - 0 av - 0

Now, about restoring the router to factory defaults -- I'm not sure how to do that. The router is only hooked up to Bill. I assume I have to do it on his computer. I'll see if I can figure out how to access it. Probably device manager, right?
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#17
mcoste

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Another question -- when you say to run the network setup wizard, are you referring to the regular network wizard, or the wireless network wizard, or both???
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#18
SpaceCowboy706

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just the regular network wizard.. the one for file sharing... but hold off on that for the moment. lets restore defaults on the router and reload the drivers for the wireless cards on betsy and tutu.

Follow these steps to restore the router and wireless card back to factory defaults:


1. Turn off your computer.
2. Unplug power from your modem.
3. Locate the tiny button or tiny button hole on your router.
4. Hold in this button for 1 minute [may be less but all routers are different]... you can tell if it is restored by all the lights blinking rapidly for a few seconds when the restore takes effect.
5. After the lights quit going crazy let off the button
6. Unplug power from the router [don't mix up the power cords for the modem and router - one can damage the other]
7. Turn back on your pc - leaving the router and modem disconnected from power.
8. Uninstall and reinstall your wireless network card through your Device Manager on Betsy and TuTu before doing so make sure you have the cd that came with the cards or locat the drivers online form the manufacturer and have them already downloaded.
9. After the card is reinstalled and all drivers have been loaded - turn off computer.
10. Plug power back into the modem - wait for it reach full sync.
11. Plug power back into the router - wait for it to reach full sync.
12. Turn back on your computer, wait for it to boot up - and connect to your wireless broadcast via the control panel and network connections.
13. do not add any security just yet - see if you can connect to the internet.
14. Perform the following ping tests on Betsy and TuTu only.

1. Click on Start
2. Click on Run
3. Type in... CMD and hit ENTER
**NOTE** GETTING THE IP'S FOR BETSY AND TUTU
4. At the CMD Prompt type in... ipconfig and hit ENTER
5. For Betsy copy the results labelled <REPLY 1>
6. For Tutu copy the results labelled <REPLY 2>
**NOTE**GETTING THE ROUTERS IP
5. Copy Down your DEFAULT GATEWAY... should be the same from REPLIES 1 and 2
**NOTE** BOTH PC'S TO PING ROUTER
6. At Betsy Type in... ping <DEFAULT GATEWAY> -L 1000 -N 100 ......REMOVE <DEFAULT GATEWAY> and put in what i had you copy down - remove the <>....
7. Copy results for Betsy Labelled <REPLY 3>
8. At Tutu Type in... ping <DEFAULT GATEWAY> -L 1000 -N 100 ......REMOVE <DEFAULT GATEWAY> and put in what i had you copy down - remove the <>....
9. Copy results for TuTu labelled <REPLY 4>
**NOTE** TUTU PINGING HERSELF AND BETSY
10. Still in Command Prompt at TuTu Type in... ping <put in the IP Address from Reply 1> -l 1000 -n 100 ...Remove the < . . . > from the ping.
11. Copy down the results labelled <REPLY 5>
12. Still in Command Prompt at TuTu Type in... ping <put in the IP Address from Reply 2> -l 1000 -n 100 ...Remove the < . . . > from the ping.
13. Copy down the results labelled <REPLY 6>
**NOTE**BETSY PINGING HERSELF AND TUTU
14. Still in Command Prompt at Betsy Type in... ping <put in the IP Address from Reply 1> -l 1000 -n 100 ...Remove the < . . . > from the ping.
15. Copy down the results labelled <REPLY 7>
16. Still in Command Prompt at Betsy Type in... ping <put in the IP Address from Reply 2> -l 1000 -n 100 ...Remove the < . . . > from the ping.
17. Copy down the results labelled <REPLY 8>


Post these results back.


Two more things we may have missed.

Please check this on all three computers:

1. Click on START
2. Click on CONTROL PANEL
3. Click on NETWORK CONNECTIONS
4. Select your Connection type and right click on it to select PROPERTIES
5. Under the GENERAL Tab look in the "This connection uses the following items:" box and see if the Box for "NWLINK IPX/SPX NETBIOS COMPATIBLE TRANSPORT PROTOCOL" is checked.
6. Post back labelled <REPLY 9 for Bill, REPLY 10 for Betsy, REPLY 11 for Tutu>


Turn this on, on all three computers:
1. Click Start, right-click My Computer, and then click Manage.
2. Double-click Services and Applications.
3. Double-click Services.
4. In the right pane, right-click Computer Browser, and then click Start.
5. Close the Computer Management window.


Now check and see if you can browse the other computers in the group.

Edited by SpaceCowboy706, 07 December 2005 - 11:53 AM.

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#19
mcoste

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I'm now writing to you on Bill's computer because neither Tutu nor Betsy can access the internet. When I tried to reset the router, no lights flashed, just a couple of minor blinks. I held the button in for two minutes, then figured it had done all it's going to do. I re-connected everything, re-installed the network cards on Tutu and Betsy and re-ran the network wizard and the wireless network setup.

When I run ipconfig on Betsy, here's what I get (REPLY 1):
DNS - nothing
Autoconfiguration IP - 169.254.115.208
Subnet - 255.255.0.0
Default Gateway - nothing

On Tutu:
DNS - nothing
Autoconfig IP - 169.254.32.163
Subnet - 255.255.0.0
Default Gateway - nothing

I had a hard time uniunstalling and re-installing the wireless card on Tutu. When I tried to un-install, Device Manager stopped responding, then when I finally got it uninstalled, I had to "update driver" before it would complete the new installation. Don't know if this means anything.

I seem to be worse off than when I started.

Edited by mcoste, 07 December 2005 - 02:13 PM.

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#20
mcoste

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Disregard the last message -- I got myself to the Internet by going to the wireless connection, hitting "properties" then "advanced" and under WINS, hitting "enable NetBIOS over IP/TCP" So you can reply to me directly. whew.

Now, my ipconfig reads (this is TUTU):
DNS - hawaii.rr.com
Autoconfig - 192.168.1.102
subnet - 255.255.0.0
gateway - 192.168.1.1

when I ping the router (default gateway), I get:
sent - 100 received - 100 lost - 0
min - 0 max - 0 av - 0

I have to stop (life intrudes) but I will fix Betsy the same way and continue with your troubleshooting. I'll get back to you. Just wanted you to be aware of the little glitch.

Edited by mcoste, 07 December 2005 - 02:12 PM.

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#21
dsenette

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mcoste...please remove your email from post #19...it's not a good idea to post your email in an open forum...you'll get alot of spam
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#22
mcoste

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Thanks for the warning -- address is deleted.

I followed the directions. First, all computers have the Computer Browser started. BUT, Betsy does NOT have "NWLINK IPX/SPX NETBIOS COMPATIBLE TRANSPORT PROTOCOL" available on her network connection properties. It is checked on both Bill and Tutu.

As for the pinging:

IP Adresses:
Betsy: 192.168.1.104 (REPLY 1)
Tutu: 192.168.1.102 (REPLY 2)
DNS for both: hawaii.rr.com
Subnet for both: 255.255.255.0
Deafult Gateway for both: 192.168.1.1

3. Betsy pings Gateway
sent - 100 received - 100 lost - 0
min - 8 max - 2706 av - 36

4. Tutu pings Gateway
sent - 100 received - 100 lost - 0
min - 8 max - 3422 av - 71

5. Tutu pings self
sent - 100 received - 100 lost - 0
min - 0 max - 0 av - 0

6. Tutu pings Betsy
sent - 100 received 99 - lost - 1
min - 11 max - 674 - av - 20

7. Betsy pings self
sent - 100 received - 100 lost - 0
min - 0 max - 0 av - 0

8. Betsy pings Tutu
sent - 100 received - 98 Lost - 2
min - 11 max - 2920 av - 72

Looking forward to the next steps....
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#23
SpaceCowboy706

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Add the NWLINK IPX/SPX NETBIOS COMPATIBLE TRANSPORT PROTOCOL to Betsy by going to the same place you did to look for it (network connections - right click on your connection and select properties)

Then simply click the INSTALL Button and select PROTOCOL.
Now click the ADD Button.
Select NWLINK IPX/SPX NETBIOS COMPATIBLE TRANSPORT PROTOCOL from the list and click the OK Button. After doing this restart all three computers and then redo the following pings.


3. Betsy pings Gateway
sent - 100 received - 100 lost - 0
min - 8 max - 2706 av - 36

6. Tutu pings Betsy
sent - 100 received 99 - lost - 1
min - 11 max - 674 - av - 20

8. Betsy pings Tutu
sent - 100 received - 98 Lost - 2
min - 11 max - 2920 av - 72

Edited by SpaceCowboy706, 07 December 2005 - 06:07 PM.

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#24
mcoste

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I sent a reply on Dec. 8 and just realized it never posted. Sorry for the delay. I installed the Compatibvle Transport Protocol on Betsy and completed the pings -- here are the results:

3. Betsy pings Fateway
sent - 100 received - 100 lost - 0
min - 8 max - 3182 av - 71

6. Tutu pings Betsy
sent - 100 received - 99 lost - 1
min - 11 max - 20 av - 12

8. Betsy pings Tutu
sent - 100 received - 98 lost - 2
min - 11 max - 2920 av - 72

For some reason, Bill can now see Tutu, but not Betsy. His own computer does not come up when he looks at the workgroup. When Tutu clikc on 'show workgroup' she only sees Tutu, and Betsy only sees Betsy.

We haven't changed anything -- wonder what happened?

Thanks for all your help.
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