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Antivirus shut down by virus or spyware

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  • PipPip
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:tazz: Apparently something has gotten into my computer which has taken control of the antivirus, It turns it off on startup and will not allow me to turn it back on. Also my printer will not work, it is not seen by the computer. I am currently running Kaspersky antivirus. I tried to uninstall and reinstall it but I wasn't allowed to access it. I tried to go in safe mode but that didn't work either. Could someone please help me? Thanks
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    Retired Staff

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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