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Win 10 laptop keeps freezing and needs restart [Solved]


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#16
peter plus

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Chrome successfully uninstalled

 

FixLog attached

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#17
DR M

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As you can see in the fixlog:
 
Windows Resource Protection found corrupt files and successfully repaired them.
 
Something that may be still in the system: C:\Program Files (x86)\Google
 
Follow the above path and delete Google folder if it's there. 
 
 
Now, to ensure that everything is clean...

ESET Online Scan

Download ESET Online Scanner and save it to your desktop.

  • Right-click on esetonlinescanner_enu.exe and select Run as Administrator.
  • When the tool opens, click Get Started.
  • Read and accept the license agreement.
  • At the Welcome to ESET Online Scanner window, click Get Started.
  • Select whether you would like to send anonymous data to ESET.
  • Note: if you see the "Welcome Back to ESET Online Scanner" screen, click Computer Scan > Full Scan.
  • Click on the Full Scan option.
  • Select Enable ESET to detect and remove potentially unwanted applications, then click Start scan.
  • ESET will now begin scanning your computer. This may take some time.
  • When the scan is finished and if threats have been detected, select Save scan log. Save it to your desktop as eset.txt. Click on Continue.
  • ESET Online Scanner may ask if you'd like to turn on the Periodic Scan feature. Click on Continue.
  • On the next screen, you can leave feedback about the program if you wish. Check the box for Delete application data on closing. If you left feedback, click Submit and continue. If not, Close without feedback.
  • Open the scan log on your desktop (eset.txt) and copy and paste its contents into your next reply.

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#18
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Attached File  eset.txt   1.16KB   22 downloads

 

Scan completed

 

ScanLog attaches


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#19
DR M

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OK.

 

Two executable files in your Dowloads folder were deleted. Be careful what you download and from where.

 

I'll need fresh FRST logs now.

 

How is the computer running now? Still the same? 


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#20
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Computer seems to be running better today

 

Logs attached

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#21
DR M

DR M

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Very good!
 
1. Remove a McAfee remnant
 
There is a McAfee entry we missed. So here is another FRST fix:

  • Select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Start::
2024-02-11 13:24 - 2021-07-04 17:36 - 000000000 ____D C:\Windows\system32\Tasks\McAfee
End::
  • Right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your Desktop.
  • Post the log in your next reply.

 

2. Re-install Chrome
 
Now it's the time to re-install Chrome if you like. To do this:

 

3. FRST log

 

Run FRST once more and attach for me the FRST log. I don't need Addition this time.

 

 

 

In your next reply please post:

  1. The fixlog.txt
  2. If re-installing Chrome went fine
  3. Fresh FRST log (I won't need Addition this time)
  4. Feedback: work with the computer, and let me know if there is any improvement or not.

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#22
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Chrome reinstalled fine

 

Computer appears to be fine right now. Thanks so much.

 

Loga attached

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#23
DR M

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Computer appears to be fine right now. Thanks so much.

 

Glad to hear this. Everything looks back to normal in the logs too.

 

I'll leave the topic open for today and tomorrow, so you can work with the computer and let me know if everything remains fine. After that, I'll give you instructions to remove the tools we used. 


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#24
DR M

DR M

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As this issue appears to be resolved, I'm closing this topic.
 
I'm glad I could help you.
 
If you need it reopened, please send me a personal message (Hoover with the mouse on my profile name and choose Send message).

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