I'll start by saying I cannot supply a HijackThis log as the computer is in a frozen state right now. Here's the background: My daughter's computer, Windows XP, has a Trojan.Vundo virus for the second time. I was able to remove it successfully the first time using the tool from Norton. This time, several weeks later, there is a file that is remaining. It is called System32\sstqn.dll. The window message I'm getting is that it cannot be deleted as it is being used by another program. I tried to figure out what program, to no avail. So, I thought I would put the computer in safe mode in hopes that the program using it would not open. I had also turned off system restore as instructed in the Norton tutorials. When the computer tried to restart after I placed it in safe mode, it only got as far as asking for the log-in password. I had to use the daughter's because we have no administrator one assigned to the computer. The screen is now "stuck" on the black screen with safe mode in all four corners with the mouse arrow. System restore is still turned off. I think a little knowledge was dangerous for me..... I was directed to this forum from the windows XP forum for your input, then directed to go back to the other forum for further assistance?
Thanks to you for helping me resolve this.