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Windows error accessing CD-RW files

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When I access a file on a CD in the CD drawer with a double-click on the file name, I get a message that Windows has encountered a serious error that should be transmitted to Microsoft. At the same time, all icons and the taskbars disappear from the desktop. I received a message from Microsoft telling me that I should update the DLA driver, which is not supplied or supported by Microsoft, but have not been able to locate a downloadable driver that is specific to my machine, a Pavilion 732c desktop model. Veritas and Sonic apparently supply such a driver. HP support people tell me that my drivers are all up-to-date.
I AM able to drag and drop a file to another storage unit (hard disk or flash drive) and access it from there without this problem, but this is only a (pitiful) workaround. Is there help for this?
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