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Computer shuts down and restarts during boot process


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#1
Battery55

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I have windows XP and when I restart my computer I can't get past the entire boot process without it restarting. Sometimes i can click a user and log in but at the same point every time during the boot process it automatically restarts. This has happened before and was fixed but I dont know how. I can only start my computer in safe mode. Thank you for helping me, I really appreciate you guys.
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#2
Retired Tech

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Windows XP logon screen does not appear and the computer continuously restarts

If you can get safe mode with command prompt, type sfc /scannow then press enter, or sfc /scanonce then press enter then reboot

If not then use this method

SYMPTOMS

When you start your computer, the Microsoft Windows XP startup screen appears, and then the computer may restart. The Windows XP logon screen does not appear.

CAUSE

This issue may occur if the Kernel32.dll file is missing or damaged.

RESOLUTION

To resolve this issue, use the Windows Recovery Console to extract a new copy of the Kernel32.dll file from the original Windows XP CD.

To do this, follow these steps:

1. Start the Recovery Console. If you do not have the Recovery Console installed, start it from the Windows XP CD.

To do this, follow these steps:a. Insert the Windows XP CD, and then restart the computer. If you are prompted, select any options that are required to start from the CD.

b. When the text-based part of the Setup program starts, follow the instructions that appear on your screen. To select the repair or recover option, press R.

c. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the recovery console.

d. When you are prompted, type the Administrator password.

2. At the command prompt, type cd system32, and then press ENTER.

3. Type ren kernel32.dll kernel32.old, and then press ENTER.

4. Type map, and then press ENTER.

5. Note the drive letter that is assigned to the CD-ROM drive that contains the Windows XP CD. It is appears in a format that is similar to the following format:

D: \Device\CdRom0

6. Type the following command, and then press ENTER:

expand drive\i386\kernel32.dl_

Where drive is the drive letter of the CD-ROM drive that contains the

Windows XP CD). For example, type:

Expand d:\i386\kernel32.dl_

Note Include the underscore character after the "L" in Kernel32.dl_.

You receive the following message: Kernel32.dll
1 file(s) expanded.


7. Type exit. The computer restarts.

8. Remove the Windows XP CD, and then start the computer as you regularly do.


APPLIES TO

• Microsoft Windows XP Professional Edition

• Microsoft Windows XP Home Edition
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#3
Battery55

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Yeah, but my computer came with an emachines recovery disk rather than the standard XP disk, so that could be an issue that would keep me from using that process. If there is a way around the Emachines software straight to the XP recovery then maybe I could do that? thanks for your help
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#4
Fenor

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Hi Battery55!

Take a look at this SITE for how to install the RECOVER CONSOLE on your computer when your computer didn't come with an actual XP CD. Once you have done that, then follow the advice Keith gave you.

Fenor

*EDIT* -- Of course try what is mentioned at the above website in SAFE MODE, since that is the only way you can logon to your computer. :tazz:

Edited by Fenor, 28 November 2005 - 09:46 PM.

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#5
Battery55

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It says I can't do that because the version of windows on my computer is newer than the one on my CD
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#6
Fenor

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It says I can't do that because the version of windows on my computer is newer than the one on my CD

You aren't using a CD to do what is mentioned on the website.....

Fenor
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#7
Battery55

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I know that but when I try to load the WINNT32 it gives an error message saying I can't because the version of windows i have is newer than the one on my CD
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#8
Fenor

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Put your recovery CD in once and tell me if there is a I386 folder located in there.

Fenor
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#9
Battery55

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yes, there is
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#10
Fenor

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Ok good. Try the following

Go to START-->RUN and type D:\i386\winnt32.exe /cmdcons. Where D:\ is the letter of your CD-ROM drive, so change it if your CD-ROM drive is E: or F: or etc....

Fenor
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#11
Battery55

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There is not WINNT32 file in there
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#12
Battery55

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Okay, Ive found the WINNT32 that is on the disk, and I still get the same error message with it
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#13
Fenor

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Well shucks. typical emachines, never giving you the right stuff. Okay go HERE and download the RC.ISO file. You will need a burning program, like Nero Burning Rom, to burn the image to a CD.

If you don't have a CD-Burner, or can't use it because you can only get into Safe Mode, then download the Windows XP Setup Boot Disks. You will need 6 Floppy disks to do this. Download for XP Home OR XP Professional.

Fenor

Edited by Fenor, 28 November 2005 - 10:12 PM.

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#14
Battery55

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Okay it's on a CD now what?
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#15
Fenor

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Now you stick it in your CD-ROM drive and boot from it and follow what Keith said to do in his post.

fenor
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