Shortly after I updated to the latest version to SpySweeper, a Norton Internet Security pop-up warning box appeared recommending that I always block a file called "wrsssdk.exe" from running. Silly me, I clicked ok. Since then, SpySweeper did not appear to be running correctly.
Now I find out after talking to the SpySweeper customer support people that wrsssdk.exe is basically the most important file in their program, and as it stand SpySweeper is not running at all. They also told me that for liability reasons they cannot tell me how to reconfigure Norton Internet Security to allow wrsssdk.exe to start functioning again. However, they did say it should be "pretty easy to do."
Norton does not have free customer support. So before shelling out the money to them I thought I'd appeal to the kind people that populate this board to see if you can tell me how to fix the problem. Can anyone help? Warning in advance - I am not very computer savvy.
Happy holidays to all.