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Outlook2003 won't open


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#1
iceman814774

iceman814774

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Hi all.

A few of my teachers are having the same issue with their Outlook 2003 profiles. Once they start their computer they are able to login to Outlook without a problem. If, for some reason, they need to close it, they are not able to get back in. It will give the hour glass as if it is loading and doing something but nothing happens. I tried uninstalling and reinstalling Outlook on their computers, and I also tried deleting their account and entering it back in. Nothing seems to work. Any help would be greatly appreciated.
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#2
starjax

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they need to perform a "detect and repair". available from the help menu. if they have issue running that then they will need to contact thier local it support for assistance (they may need the cd or need access to the install point)
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#3
Indiana Red

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Also, a common and quite simple troubleshooting step that we use on the network I support is to create a new Outlook profile, with minimal services added. Like only the exchange server. No PSTs etc.
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#4
iceman814774

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Unfortunately, neither one of those ideas worked. If you have any other ideas, please let me know. I'll keep trying to come up ith ideas as well. Thanks.
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#5
Retired Tech

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If you have norton AV click options then disable the Office plug in
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