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Your computer is infected! [RESOLVED]


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#1
gary guercio

gary guercio

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Hello,
I've downloaded malware, there is a popup in the task bar. If I click the icon to exit or launch it, I get spyaxe. I worked the information on the post by ditto Aug 10 2004, 03:44 PM. It seems to have gotten rid of the spyaxe that launched, but the popup keeps active.
I can send a fresh copy of Hijackthis log, I have downloaded and practiced with it. I'm not sure about how to add it to a post, although I do have a rough idea of how to accomplish that.
Thank you for your time,
Gary Guercio
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#2
Ryan

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Hi gary guercio.

Yes, please attach a HiJack This log. All you have to do is copy the entire log and then post it in this thread. Just hit Ctrl+A, then Ctrl+C, and paste it into this thread.

-Ryan

Edited by rmurphy, 04 December 2005 - 04:52 AM.

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#3
gary guercio

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Hi gary guercio.

Yes, please attach a HiJack This log. All you have to do is copy the entire log and then post it in this thread. Just hit Ctrl+A, then Ctrl+C, and paste it into this thread.

-Ryan

Logfile of HijackThis v1.99.1
Scan saved at 3:07:56 AM, on 12/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~3\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\SYMANT~1\SYMANT~3\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~3\vptray.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\DOCUME~1\HAIRYG~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [iamapp] C:\PROGRA~1\SYMANT~1\SYMANT~2\IAMAPP.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~3\vptray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [eTrust PestPatrol Active Protection] none
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~3\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~3\Rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

Hey Ryan, how is this for a non forum user?
Thank you,
Gary
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#4
Ryan

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Thanks. You did that perfectly.

I'm working on your log, as soon as another staff member reviews it I'll post a reply. :tazz:

Thank you for your patience. I will reply shortly with a fix.

-Ryan

Edited by rmurphy, 06 December 2005 - 02:29 AM.

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#5
gary guercio

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Okey Dokey Ryan,
Shortly is soon enough.
Gary
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#6
Ryan

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gary guercio:

Congratulations, your log is CLEAN :tazz:

We have a couple of last steps to perform and then you're all set.

First, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • SpywareGuard to catch and block spyware before it can execute.
  • IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.
You should also have a good firewall. Here are 3 free ones available for personal use:and a good antivirus (these are also free for personal use):It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visitmonthly. And to keep your system clean run these free malware scannersweekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

-Ryan
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#7
gary guercio

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Hey Ryan,
That's good news, thanks. I've been picking at it using the information on this site prior to your first reply and pretty much nailed it. Thank you all who post this information. It sure is frustrating to have a problem manifest itself in the computer without ones permission. It takes lots of time and effort to read enough to fix the problem. So having this web site to come to for the repair information is absolutely great.
I have a question about XP firewall. How do I turn it off, I do have Symantec virus scan running but the Microsoft firewall conflicted with the Symantec firewall. The firewalls that you recommended...will there be a problem?
Gary
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#8
Ryan

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You should only use one firewall and one antivirus at a time. Otherwise the two could conflict, and leave your computer at a higher risk.

Since you have Symantec's firewall, I recommend using that if you have a current subscription. If you do not have a current subscription, or for when it expires, I suggest downloading ZoneAlarm. At the same time, install AVG. I use both programs on all three of my computers, and it runs without any problems. In this case, make sure that you uninstall the Symantec products first.

Since you have a firewall, we can turn off the MS firewall. Do this this, follow these steps
  • Go to START > SETTINGS > CONTROL PANEL
  • Open the Windows Security Center
  • Under the "Manage Security Settings for" heading, click on Windows Firewall
  • Select OFF, and then hit OK. You can then close the Security Center as well.
If you still have questions feel free to reply to this thread.

-Ryan
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#9
therock247uk

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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