This is the SECOND computer in my house to do this (note MY laptop that NO-ONE else touches is fine!) first the desktop did it (4 kids and hubby use) in July - my son happened to be doing something with iTunes and his iPod when it froze the first time - never to reboot in normal mode again!
I ended up burning all needed files to disks and starting from scratch with the system restore disk that came with the computer.
NOW, this morning, my hubby's laptop is doing the same thing - it had a black screen when he went to use it, so he rebooted it - and that is where it ends - the Windows XP graphic and scrolling bar below.. never gets past that... just as the desktop did before.
Pushed power button until it shut down, rebooted in safe mode, did a system restore (I tried all this on the desktop too to no avail) which appears to work, then it reboots for you - back to the hanging state. If you then reboot in safe mode again, first thing it tells you is that it restore your system to the date you picked.
Last time it happened on my desktop, Bestbuy said it was a software/system issue, mising dll file or something and that if I brought it in (have full 3 yr service thing) it would cost me $80 for them to restore it (basically to do what I did, save all info off first, clean sweep it and put back everything.
But I don't WANT to have to do that again, it is time consuming and a PITA !!
Is there anyway (in safe mode) to check to see what IS missing and why it hangs???
Please one of your computer guru geeks out there help me !!!!
Alice the Brit