[Claudine]

I'm having problems trying to remove quite a few of these spywares. I have followed the instuctions in the forum for removal. Thanks in adavance for any assitstance provided.
Logfile of HijackThis v1.99.1
Scan saved at 3:11:19 PM, on 11/30/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\crypserv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINNT\SYSTEM32\GEARSEC.EXE
C:\WINNT\System32\Hummbird\inetd32.exe
c:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINNT\SYSTEM32\lexmvservice.exe
C:\WINNT\SYSTEM32\LexWebService.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\ORL\VNC\WinVNC.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINNT\system32\atiptaxx.exe
C:\Novell\Messenger\NMCL32.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\PrintKey2000\Printkey2000.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\calexa2\Local Settings\Temporary Internet Files\Content.IE5\MVGTQNYZ\HijackThis[1].exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DWHWIZRD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://portal.luhs.o.../dean/index.cfm
F2 - REG:system.ini: Shell=Explorer.exe C:\WINNT\Nail.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: BestOffers Shopping BHO - {F5DE8ADB-4A69-4e56-96AB-823171C8E9D8} - C:\Program Files\TBONAS\TBONlchr.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: BestOffers Shopping v1.20 - {7FD44536-9DF0-4034-939F-5BD4D98E3187} - C:\Program Files\TBONAS\TBONlchr.dll (file missing)
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [vptray] C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\ORL\VNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ATIPTA] atiptaxx.exe
O4 - HKLM\..\Run: [Dinst] C:\WINNT\dinst.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\RunServices: [Trend Micro AV] trendav.exe
O4 - HKCU\..\Run: [Novell Messenger] "C:\Novell\Messenger\NMCL32.exe"
O4 - Global Startup: GroupWise Notify.lnk = C:\Novell\GroupWise\notify.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra button: Novell Messenger - {3C3171BC-1025-43d1-8D1D-61CF4B38A28F} - C:\Novell\MESSEN~1\NMCL32.exe
O9 - Extra 'Tools' menuitem: Novell Messenger - {3C3171BC-1025-43d1-8D1D-61CF4B38A28F} - C:\Novell\MESSEN~1\NMCL32.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewid...oOnlineScan.cab
O16 - DPF: {56C9629A-C33F-11D3-BBFB-00105A1FAD68} - http://www.eyetide.c...e Installer.cab
O16 - DPF: {72133CC5-DE1E-42FE-B8B0-93D2C6C3472E} (FillerX Class) - http://www.formatta....lerpresetup.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {CAFEEFAC-0013-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.3.1_02) - http://kronosweb.luh..._3_1_02-win.exe
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - http://www.disney.go...GameManager.cab
O16 - DPF: {F9DED47C-5B9F-4119-BAAF-E772E1BB551E} (HyperSend Agent) - https://www.hypersen...tup/hsc_win.exe
O18 - Protocol: nim - {3D206AE2-3039-413B-B748-3ACC562EC22A} - C:\Novell\Messenger\nmcg32.dll
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O20 - Winlogon Notify: nwprovau - C:\WINNT\SYSTEM32\nwprovau.dll
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINNT\SYSTEM32\crypserv.exe
O23 - Service: Visual Studio Debugger Proxy Service (DbgProxy) - Unknown owner - c:\Program Files\Microsoft Visual Studio .NET 2003\Common7\Packages\Debugger\dbgproxy.exe (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINNT\SYSTEM32\GEARSEC.EXE
O23 - Service: Hummingbird Inetd (HCLInetd) - Hummingbird Communications Ltd. - C:\WINNT\System32\Hummbird\inetd32.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINNT\system32\LEXBCES.EXE
O23 - Service: MarkVision Server (MvServer) - Unknown owner - C:\WINNT\SYSTEM32\lexmvservice.exe
O23 - Service: MarkVision Web Server (MvWebServer) - Unknown owner - C:\WINNT\SYSTEM32\LexWebService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - c:\winnt\SvcProc.exe (file missing)
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\ORL\VNC\WinVNC.exe" -service (file missing)

Ewido Log:
+ Created on: 2:35:28 PM, 11/30/2005
+ Report-Checksum: 8DFB1E59

+ Scan result:

HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors\ZepMon -> Spyware.BetterInternet : Cleaned with backup
HKU\S-1-5-21-1496332988-1757221872-1847928074-7914\Software\Microsoft\Internet Explorer\Extensions\CmdMapping\\{c95fe080-8f5d-11d2-a20b-00aa003c157a} -> Spyware.Alexa : Cleaned with backup
[476] C:\WINNT\system32\DrPMon.dll -> Adware.BetterInternet : Cleaned with backup
[1672] c:\winnt\system32\tywfdp.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINNT\dsr.exe -> Trojan.Imiserv.c : Cleaned with backup
C:\WINNT\svcproc.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\WINNT\system32\dtnlgl.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINNT\system32\epnanlk.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINNT\system32\jcyslb.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINNT\system32\jyygufq.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINNT\system32\nkxqfp.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINNT\system32\nzeefb.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINNT\system32\przngsd.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINNT\system32\qynvnft.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINNT\system32\tywfdp.exe -> Adware.BetterInternet : Cleaned with backup


::Report End

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Hello Claudine and welcome to Geeks to Go

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting, but continue with the fix.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions!

You have what appears to be Aurora infection. Let’s see what we can do with the first sweep.

I note that you are running HijackThis from Temporary Folder; please create a new folder for it (for example C:\Program Files\Hijackthis\Hijackthis.exe) and move the programme into it. It is very important you do this before anything else since backup files can be deleted if they are not within their own folder!

Click My Computer, then C:\ and then on Program Files.
In the menu bar, File>New>Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis".
Now you have C:\Program Files\HijackThis. Put your HijackThis.exe there.

Firstly could you please disable Microsoft Antispyware from running during the fix, it may just hinder our attempts to change anything. Right click on the icon (looks like an archery target) in the task bar and click on Security Agents Status (Enabled) then click on Disable Real-time Protection. To re enable it, you follow the same steps but click on Enable Real-time Protection.

Please also disable EwidoGuard for the same reason. Open Ewido and remove the Guard option. You may have to reboot to affect the change.

When your PC has been declared clean, please only enable one of those two programmes to run in real-time. All others should be used as “on demand” scanners. Having more than one antispyware programme running in real-time will cause slowness and even conflicts.

To start please download the following programmes, we will run them later. Please save them to a place that you will remember, I suggest the Desktop:

Killbox by Option^Explicit
CCleaner
Revised Nailfix Utility
Fix ABI

Click start on Fix ABI and let the tool scan and delete the ABI infection.

Go to Start>Run and type Services.msc then hit OK
Scroll down and find this service:

System Startup Service (SvcProc)

When you find it, double-click on it. In the next window that opens, click the Stop button, then click on Properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then OK.

Run HiJackThis. Click on None of the above, just start the program. Now, click on the Config button (bottom right), then click on Misc Tools, then click on Delete an NT Service a window will pop up. Enter this item into that field (copy and paste):

SvcProc

Click OK.

It should pull up information about the service, when it asks if you want to reboot now click YES

Install Ewido Security Suite.

• Install Ewido security suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
  • You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
• The update will start and a progress bar will show the updates being installed.
  (the status bar at the bottom will display "Update successful")

If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates
Do NOT run a scan yet.

Please install Revised Nailfix Utility , unzip it to the desktop but please do NOT run it yet.

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following site:

Safe Mode

Once in Safe Mode, please double-click on nailfix.exe.
Click "Next" in the setup, then make sure "Run Nailfix" is checked and click "Finish".
Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

Launch Ewido, there should be an icon on your desktop, double-click it.

• The programme will now open to the main screen.
• When you run Ewido for the first time, you will get a warning "Database could not be found!". Click OK.

Once the updates are installed do the following:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• You will be prompted to clean the first infection.
• Select "Perform action on all infections", then proceed.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
  
• Save the report .txt file to your desktop and include it in your reply.

Now close Ewido security suite.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

F2 - REG:system.ini: Shell=Explorer.exe C:\WINNT\Nail.exe
O2 - BHO: BestOffers Shopping BHO - {F5DE8ADB-4A69-4e56-96AB-823171C8E9D8} - C:\Program Files\TBONAS\TBONlchr.dll (file missing)
O3 - Toolbar: BestOffers Shopping v1.20 - {7FD44536-9DF0-4034-939F-5BD4D98E3187} - C:\Program Files\TBONAS\TBONlchr.dll (file missing)
O4 - HKLM\..\Run: [Dinst] C:\WINNT\dinst.exe
O16 - DPF: {72133CC5-DE1E-42FE-B8B0-93D2C6C3472E} (FillerX Class) - http://www.formatta....lerpresetup.exe
O16 - DPF: {CAFEEFAC-0013-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.3.1_02) - http://kronosweb.luh..._3_1_02-win.exe
O16 - DPF: {F9DED47C-5B9F-4119-BAAF-E772E1BB551E} (HyperSend Agent) - https://www.hypersen...tup/hsc_win.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - c:\winnt\SvcProc.exe (file missing)

Now close all windows other than HiJackThis, then click Fix Checked.

Please install Killbox by Option^Explicit.

• Extract the programme to your desktop and double-click on its folder, then double-click on Killbox.exe to start the programme.
• In the Killbox programme, select the Delete on Reboot option.
• Copy the file names below to the clipboard by highlighting them and pressing Control-C:

C:\WINNT\Nail.exe
C:\WINNT\dinst.exe

• Return to Killbox, go to the File menu, and choose "Paste from Clipboard".
• Go to Options > Delete on Reboot > Process ALL in list
  
• Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "Yes" at the reboot now prompt.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, click download and run missingfilesetup.exe. Then try TheKillbox again.

There is almost certainly bound to be some junk (leftover bits and pieces) on your system that is doing nothing but taking up space. I would recommend that you run CCleaner. Install it, update it, check the default setting in the left-hand pane, ensure you uncheck old prefetch data found under the system tab, then click Analyze> Run Cleaner. You may be fairly surprised by how much it finds. Also click Issues then Scan for issues – fix selected issues

Post back a fresh HijackThis log (from normal mode) and I will take another look.

[Crustyoldbloke]

Hello Claudine and welcome to Geeks to Go

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting, but continue with the fix.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions!

You have what appears to be Aurora infection. Let’s see what we can do with the first sweep.

I note that you are running HijackThis from Temporary Folder; please create a new folder for it (for example C:\Program Files\Hijackthis\Hijackthis.exe) and move the programme into it. It is very important you do this before anything else since backup files can be deleted if they are not within their own folder!

Click My Computer, then C:\ and then on Program Files.
In the menu bar, File>New>Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis".
Now you have C:\Program Files\HijackThis. Put your HijackThis.exe there.

Firstly could you please disable Microsoft Antispyware from running during the fix, it may just hinder our attempts to change anything. Right click on the icon (looks like an archery target) in the task bar and click on Security Agents Status (Enabled) then click on Disable Real-time Protection. To re enable it, you follow the same steps but click on Enable Real-time Protection.

Please also disable EwidoGuard for the same reason. Open Ewido and remove the Guard option. You may have to reboot to affect the change.

When your PC has been declared clean, please only enable one of those two programmes to run in real-time. All others should be used as “on demand” scanners. Having more than one antispyware programme running in real-time will cause slowness and even conflicts.

To start please download the following programmes, we will run them later. Please save them to a place that you will remember, I suggest the Desktop:

Killbox by Option^Explicit
CCleaner
Revised Nailfix Utility
Fix ABI

Click start on Fix ABI and let the tool scan and delete the ABI infection.

Go to Start>Run and type Services.msc then hit OK
Scroll down and find this service:

System Startup Service (SvcProc)

When you find it, double-click on it. In the next window that opens, click the Stop button, then click on Properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then OK.

Run HiJackThis. Click on None of the above, just start the program. Now, click on the Config button (bottom right), then click on Misc Tools, then click on Delete an NT Service a window will pop up. Enter this item into that field (copy and paste):

SvcProc

Click OK.

It should pull up information about the service, when it asks if you want to reboot now click YES

Install Ewido Security Suite.

• Install Ewido security suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
  • You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
• The update will start and a progress bar will show the updates being installed.
  (the status bar at the bottom will display "Update successful")

If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates
Do NOT run a scan yet.

Please install Revised Nailfix Utility , unzip it to the desktop but please do NOT run it yet.

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following site:

Safe Mode

Once in Safe Mode, please double-click on nailfix.exe.
Click "Next" in the setup, then make sure "Run Nailfix" is checked and click "Finish".
Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

Launch Ewido, there should be an icon on your desktop, double-click it.

• The programme will now open to the main screen.
• When you run Ewido for the first time, you will get a warning "Database could not be found!". Click OK.

Once the updates are installed do the following:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• You will be prompted to clean the first infection.
• Select "Perform action on all infections", then proceed.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
  
• Save the report .txt file to your desktop and include it in your reply.

Now close Ewido security suite.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

F2 - REG:system.ini: Shell=Explorer.exe C:\WINNT\Nail.exe
O2 - BHO: BestOffers Shopping BHO - {F5DE8ADB-4A69-4e56-96AB-823171C8E9D8} - C:\Program Files\TBONAS\TBONlchr.dll (file missing)
O3 - Toolbar: BestOffers Shopping v1.20 - {7FD44536-9DF0-4034-939F-5BD4D98E3187} - C:\Program Files\TBONAS\TBONlchr.dll (file missing)
O4 - HKLM\..\Run: [Dinst] C:\WINNT\dinst.exe
O16 - DPF: {72133CC5-DE1E-42FE-B8B0-93D2C6C3472E} (FillerX Class) - http://www.formatta....lerpresetup.exe
O16 - DPF: {CAFEEFAC-0013-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.3.1_02) - http://kronosweb.luh..._3_1_02-win.exe
O16 - DPF: {F9DED47C-5B9F-4119-BAAF-E772E1BB551E} (HyperSend Agent) - https://www.hypersen...tup/hsc_win.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - c:\winnt\SvcProc.exe (file missing)

Now close all windows other than HiJackThis, then click Fix Checked.

Please install Killbox by Option^Explicit.

• Extract the programme to your desktop and double-click on its folder, then double-click on Killbox.exe to start the programme.
• In the Killbox programme, select the Delete on Reboot option.
• Copy the file names below to the clipboard by highlighting them and pressing Control-C:

C:\WINNT\Nail.exe
C:\WINNT\dinst.exe

• Return to Killbox, go to the File menu, and choose "Paste from Clipboard".
• Go to Options > Delete on Reboot > Process ALL in list
  
• Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "Yes" at the reboot now prompt.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, click download and run missingfilesetup.exe. Then try TheKillbox again.

There is almost certainly bound to be some junk (leftover bits and pieces) on your system that is doing nothing but taking up space. I would recommend that you run CCleaner. Install it, update it, check the default setting in the left-hand pane, ensure you uncheck old prefetch data found under the system tab, then click Analyze> Run Cleaner. You may be fairly surprised by how much it finds. Also click Issues then Scan for issues – fix selected issues

Post back a fresh HijackThis log (from normal mode) and I will take another look.

[Crustyoldbloke]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.