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Computer keeps rebooting! HELP!


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#1
shampton2

shampton2

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Hi. My husband's computer is running on Windows 2000. This morning, he plugged his camera into the IEEE1394 card, and it worked fine. But when he shut the camera off, his computer rebooted, and continued to do so. So I tried to use safe mode with networking, and basic safe mode, but I keep getting an error stating "winlogon.exe has generated an error."

Our 21-year-old son came over while we were out of town, and used my husband's computer to visit an adult entertainment site and caught a trojan horse. We had tried running AVG, Adaware, Spybot S&D, and Trojan Hunter. But now, I cannot even login in safe mode to run any other diagnostic. Can anyone help me?

Summarah
:) :) :tazz:

Edited by shampton2, 01 December 2005 - 07:32 AM.

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#2
Fenor

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Hi shampton2!

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem.

Fenor

Edited by Fenor, 01 December 2005 - 07:50 PM.

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#3
shampton2

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We had to do a parallel install of the OS, because he could not get into his computer any other way. The question I have now is if I run HijackThis, will it retrieve its data from the old OS? Is there any way to point it to the directories it should search? Does it search the entire computer?

Thanks a bunch!

Still stuck,
Summarah
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#4
Fenor

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No, HJT will only read the information it gathers from the active OS that is currently running. Before you did the parallel installation of windows, did you try to boot into safe mode and see if you could gain access to it that way? Did you try a REPAIR INSTALLATION of windows? (see link in my signature for guide on doing this)

What I suggest you do now is to backup whatever important data you need saved off of the computer and then do a complete format and reinstall of windows. This wouldn't of been necessary if you hadn't done the parallel installation of windows. Next time wait for a reply before doing something drastic.

Fenor
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