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My poor, poor dad


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#1
lady4christ21

lady4christ21

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Dear GeeksToGo,

I came here last week asking for help in regards to a Winfixer problem I had with my own computer. Now it seems that my father is having a terrible time with his computer and I wondered if perhaps it was the same issue. His computer runs at a snail's pace, and often reboots itself or turns itself off entirely. I know there may be many things wrong with his system, as he has never had a firwall, or even decent antivirus protection. Below you will find his HiJackThis log, I sincerely hope you can help. Thank you so much for your time and effort.

Sincerely,
Amanda

Logfile of HijackThis v1.99.1
Scan saved at 9:12:52 AM, on 12/1/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\SK9910DM.EXE
C:\WINNT\GWMDMMSG.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\WINNT\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINNT\System32\r?gsvr32.exe
C:\Program Files\sder\dees.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ipro.net/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: PopThis BHO - {0549E6CB-9985-42F6-8FD6-4EC017E6AAE1} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {60F83F55-E412-7A93-D607-64550DA92443} - C:\WINNT\System32\mdwhjaup.dll (file missing)
O2 - BHO: (no name) - {7D5943C7-D851-F88E-7980-D5F889E2CFB9} - C:\WINNT\System32\qdmtgv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINNT\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [Mcafee Auto Protect] mcafeshield.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVGCtrl] "C:\Program Files\AVPersonal\AVGNT.EXE" /min
O4 - HKLM\..\Run: [Systemboot] msnsngr.exe
O4 - HKLM\..\Run: [Windows Media Player] mcafe32.exe
O4 - HKLM\..\Run: [Advanced Protection System] advpsys.exe
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINNT\System32\envhnrx.exe
O4 - HKLM\..\RunServices: [Mcafee Auto Protect] mcafeshield.exe
O4 - HKLM\..\RunServices: [Systemboot] msnsngr.exe
O4 - HKLM\..\RunServices: [Windows Media Player] mcafe32.exe
O4 - HKLM\..\RunServices: [Advanced Protection System] advpsys.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\System32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Tmvui] C:\WINNT\System32\r?gsvr32.exe
O4 - HKCU\..\Run: [Mcafee Auto Protect] mcafeshield.exe
O4 - HKCU\..\Run: [Windows Media Player] mcafe32.exe
O4 - HKCU\..\Run: [Systemboot] msnsngr.exe
O4 - HKCU\..\Run: [Advanced Protection System] advpsys.exe
O4 - HKCU\..\Run: [Ltho] "C:\Program Files\sder\dees.exe" -vt rbnd
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O8 - Extra context menu item: Shorten URL - http://www.cjb.net/menuext.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: (no name) - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra 'Tools' menuitem: PopThis! Options... - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: Add to Library - {ECDCA4E5-DE44-4b94-8F46-CD0D5B4895FC} - C:\PROGRAM FILES\AMICUS50\Research\GetTags.htm (file missing)
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn...UC/MsnPUpld.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredim...er/imloader.cab
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)
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#2
John McKenna

John McKenna

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Welcome back to the site Amanda. :tazz:

I'm afraid it's not good news.

These are just some of the infections the machine has been seriously compromised with:

http://www.sophos.co.../w32rbotuh.html
http://www3.ca.com/s...s.aspx?id=39437
http://www.sophos.co.../w32rbotxg.html
http://www3.ca.com/s...s.aspx?id=39581

Before we continue, have a look at the links above and then read the information in the links below.

Show your dad the info as well so that he can decide what is right for him.

When Should I Re-Format? How Do I Re-Install?

How Do I Handle Possible Identity Theft, Internet Fraud and CC Fraud.

If this was my machine, I'd format and reinstall the Operating System and start afresh safe in the knowledge that my machine and personal details were safe and secure once more.

If you're not in a position to to format and reinstall, do an online virus scan at Panda ActiveScan
  • Once on the Panda site click the Scan your PC button and then the Check Now button on the nex screen.
  • Enter your details in the required fields.
  • Then click the big Scan Now button.
  • Allow the Active X component to install and download the necessary files. (Note: It may take a couple of minutes)
  • When the download is complete, click on Local Disks to start the scan.
  • Upon scan completion, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
Then come back to this thread and post a fresh HijackThis log with the Panda results please and we'll take it from there.


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