Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

My computer is sick..


  • This topic is locked This topic is locked

#1
Rykiel

Rykiel

    New Member

  • Member
  • Pip
  • 4 posts
I've been having dramastically HUGE issues with my computer lately. And it makes me sad.
Bad things that happened:
-Sometimes I get random internet explorer windows popping up without me clicking on the IE icon. Its weird and scary, and when the window pops up, it immediately gets an error which I have to close.
-Norton AV has had a weird error where the 'enable autoprotect' wouldn't turn on. And the e-mail scanning wouldn't work either.
-I uninstalled Norton AV, but I got a a cctrust.dll error, so I used the rnav removal tool to clean it up.
-There must be bits of Norton AV still left on my computer, as when I go to msconfig, ccapp is still there under startup, even though its unchecked. However, I've already gone to the symantec shared folder and deleted it.. so I don't know what's happening there.

This is my Hijackthis logfile.

Logfile of HijackThis v1.99.0
Scan saved at 10:56:48 AM, on 1/30/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\System32\CTHELPER.EXE
D:\Program Files\QuickTime\qttask.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\Program Files\Microsoft Hardware\Keyboard\type32.exe
D:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
D:\Program Files\ProcessGuard\pgaccount.exe
D:\Program Files\Creative\SBAudigy\TaskBar\CTLTray.exe
D:\Program Files\Creative\SBAudigy\TaskBar\CTLTask.exe
D:\Program Files\TGTSoft\StyleXP\StyleXP.exe
D:\Program Files\Creative\SBAudigy\RemoteCenter\Rc\Rcman.exe
D:\Program Files\MSN Messenger\msnmsgr.exe
D:\Program Files\ProcessGuard\procguard.exe
D:\WINDOWS\System32\CTsvcCDA.exe
D:\Program Files\ProcessGuard\dcsuserprot.exe
D:\WINDOWS\System32\MsPMSPSv.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\WINDOWS\System32\wuauclt.exe
D:\Documents and Settings\Mary Cheong\Desktop\Edward\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: bho2gr Class - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - D:\Program Files\GetRight\xx2gr.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [CTStartup] D:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [Disc Detector] D:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] D:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [Jet Detection] D:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [iTunesHelper] D:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [IntelliType] "D:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [gcasServ] "D:\Program Files\GIANT Company Software\GIANT AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ccRegVfy] "D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ATIPTA] D:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [!1_pgaccount] "D:\Program Files\ProcessGuard\pgaccount.exe"
O4 - HKCU\..\Run: [TaskTray] "D:\Program Files\Creative\SBAudigy\TaskBar\CTLTray.exe"
O4 - HKCU\..\Run: [TaskBar] "D:\Program Files\Creative\SBAudigy\TaskBar\CTLTask.exe"
O4 - HKCU\..\Run: [STYLEXP] D:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [RemoteCenter] D:\Program Files\Creative\SBAudigy\RemoteCenter\Rc\Rcman.exe
O4 - HKCU\..\Run: [MsnMsgr] "D:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [!1_ProcessGuard_Startup] "D:\Program Files\ProcessGuard\procguard.exe" -minimize
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: ccApp.exe.lnk = D:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - Global Startup: GetRight - Tray Icon.lnk = D:\Program Files\GetRight\getright.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Download with GetRight - D:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - D:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...er.cab30149.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab30149.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - http://www.symantec..../ActiveData.cab
O23 - Service: Ati HotKey Poller - Unknown - D:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown - D:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - D:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DiamondCS Process Guard Service v3.000 - DiamondCS - D:\Program Files\ProcessGuard\dcsuserprot.exe
O23 - Service: iPod Service - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: StyleXPService - Unknown - D:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: SymWMI Service - Unknown - D:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)
  • 0

Advertisements


#2
coachwife6

coachwife6

    SuperStar

  • Retired Staff
  • 11,413 posts
Do you have anti-viral running? Idon't see any suspicious files, but it doesn't appear that you have anti-viral running or a firewall. I know you are having problems with Norton. Is it up to date? Do you want to get rid of it?
  • 0

#3
Rykiel

Rykiel

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts

Do you have anti-viral running? Idon't see any suspicious files, but it doesn't appear that you have anti-viral running or a firewall. I know you are having problems with Norton. Is it up to date? Do you want to get rid of it?

View Post


Yes, I uninstalled Norton, but I can't seem to get rid of it totally. There's still Symantec files in the Hijackthis log..
  • 0

#4
Rykiel

Rykiel

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Oh, and when I go to msconfig, ccapp is still there, and some Norton startup processes are still there..
I've uninstalled Norton, but I have no idea why some its startup dll files remain in my msconfig startup tab.
  • 0

#5
coachwife6

coachwife6

    SuperStar

  • Retired Staff
  • 11,413 posts
What did you install as your antiviral if you uninstalled Norton? Having antiviral should be your number one concern
  • 0

#6
Rykiel

Rykiel

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts

What did you install as your antiviral if you uninstalled Norton? Having antiviral should be your number one concern

View Post


I just installed AVG Free. Somebody told me it was one that was worth using. :tazz:
  • 0

#7
coachwife6

coachwife6

    SuperStar

  • Retired Staff
  • 11,413 posts
I like AVG. I just don't see any sign of it on your Hijack This log. Are you sure it's installed?

[Edit]
As there has been no reply from the original poster, this topic is now closed.
Should you have any further problems please create a new Topic.

Thanks

Edited by bananafanafo, 07 April 2005 - 01:49 AM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP