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Help! Friend killed internet connection with adaware..

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Dear Geeks to go,

My friend has been so inundated with spyware, he ran an adaware scan, and removed all the results.

Since this time, he has lost his browser connection, or rather, his connection is reporting to be running as normal, yet it isn't. In no way can he access the web.

I went over and tried restoring the quarantined results, but this didn't work.

Could adaware have removed the Winsock.dll or Hosts file if it had been infected? Or Could something else have been removed? and if so, why didn't restoring the quarantined files fix the problem?

Can I diagnose what has been deleted/corrupted using Windows xp commands, or other ways?

He is running Windows XP, service pack 2... Connected via router.

Since I am a little more competent with the PC, I am going to try to fix the prob. but cannot connect to the web there in order to enlist your help that way, so..

would most appreciate some input on this subject. Anyone who has encountered this problem, or could help, pls post.

Thanks for reading
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Could adaware have removed the Winsock.dll

Adaware wouldn't remove winsock.dll file.

Can I diagnose what has been deleted/corrupted using Windows xp commands, or other ways?

Yes for a quick winsock fix use this method. If winsock is corrupted try this in the command prompt netsh winsock reset when done reboot PC. Also, you can try using system restore and back up the system to a previous date before you had these issues.

It sounds like to me your getting a log no surf. Which means you can actually log on the internet you just can't surf.

Can you ping a website? If so, whats the results? Can you ping By hostname or IP address? Try reseting TCP/IP stack by using netsh int ip reset resetlog.txt in the command prompt. Reboot PC. Try using a different web browser?

Is there a firewall in place? Is this cable, DSL? Have you tried isolating the router?

Edited by Irongeek, 06 December 2005 - 01:43 AM.

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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