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make a new folder dissapeared in 2 places

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hi i am new to this forum :thumbsup:
but i hope someone here can help
here goes
i have noticed it for a while but its driving me insane now :tazz:
when i rightclick on my desktop there is no option to create new folder and when i go to my documents and click on file there is no option but when i have my documents file and folder tasks open the option is there at the top when i click on the make a new folder i hear a error sound no message appears and no folder appears so i am getting frustrated as i need new folder space
does anyone know exactly where the option as gone and how i can get it back as i have searched high and low with no results thank you ;)
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