I was infected with Psguard several days ago and although I supscribe to SpySweeper it was unable to remove psguard entirely. After contacting their customer support I was advised to update the definitions and run spysweeper 3 times in safe mode. After doing this I thought the problem was solved, however the next day I was updating windows to service pack 2 and right after I started to download I got a message from spysweeper that it had found psguard again. I swept my computer immediately and was told that the program was running in memory and that I needed to reboot to completely remove it. Since my download hadn't gotten very far (I have dial-up) I told it to go ahead and re-boot. My computer hasn't started since. I contacted spysweeper again and have not heard from them since (a week ago). Their reply to my first request was the next day, so I have given up on help from them. Upon starting the computer I get a brief blue screen that says something about a missing file, oleext.dll and then it proceeds to the screen that says Windows is starting up.......and it stays there for days. I am across the room on my boyfriend's computer and hoping this isn't airborne! Is there anything I can do other than reinstalling Windows? It won't start in safe mode either and I am at a loss for what to do next.
Thanks in advance,