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Missing programs and no speaker controls.


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#1
pharoahsqueen

pharoahsqueen

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A friend of mine just recently got some viruses deleted off her laptop , and later noticed that MSPaint and Sound Recorder were gone missing.. also the speakers were not working anymore , and the speaker/volume controls were gone. We found out that she could go to Start, Run and type in 'mspaint' to get Paint to come up , but she is looking for a solution to get it back in her accessories along with Sound Recorder.
One solution I suggested was a System Restore , but she doesn't want the viruses brought back to her computer, so we were wondering if there was any way to return the programs and get the speakers working without returning the viruses?

Please and Thank You.
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#2
Retired Tech

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Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD and get a blue progress bar, reboot when the bar goes

The scan may have replaced the missing bits, if not

Click start then search, look for mspaint, include hidden and system files, you should get 6 approx, hold the mouse over the two with black writing, find the system32 entry, right click this, click send to / send to desktop, create shortcut

Left click and hold the button down on the desktop shortcut, move the mouse, taking the shortcut with it, hold it over the start button, when it opens, hold it over all programmes, then move it up to accessories, when the list opens, move it to just below notepad and then let the button go

Test the shortcuts runs

You can look for the others in the same way, though with the sound, the audio drivers may have been removed or become corrupt and will need reinstalling
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