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iexplore.exe failed to initialize properly [RESOLVED]


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#1
Mintway

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I have recently suspected I have received a hijack attack whilst using Internet Explorer. After reading several posts I have run a HijackThis log and attached it below. As there seemed to be varying fixes I would greatly appreciate some assistance in being pointed in the right direction. The full Error I am receiving when trying to open IE is "iexplore.exe The Application Failed to Initialize Properly (0xc0000005)."

Logfile of HijackThis v1.99.1
Scan saved at 9:23:23 AM, on 13/12/2005
Platform: Windows 2000 SP3 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WFXSVC.EXE
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\WinFax\WFXMOD32.EXE
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\wfxsnt40.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\WinFax\WFXCTL32.EXE
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
\Naboo\My Documents\Downloads\HijackThis 1.99.1\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.0.1:80
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Desktop Search Capture - {7c1ce531-09e9-4fc5-9803-1c2956615786} - C:\Program Files\Google\Google Desktop Search\GoogleDesktopIE.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [WinFaxAppPortStarter] wfxsnt40.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [NVRTCLK] C:\WINNT\System32\NVRTCLK\NVRTClk.exe
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - Startup: MailWasherPro.lnk = C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
O4 - Global Startup: Controller.LNK = C:\Program Files\WinFax\WFXCTL32.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O17 - HKLM\System\CCS\Services\Tcpip\..\{CCD7194D-6801-4DA6-AAE0-4BCD02D16915}: NameServer = 192.168.0.1
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O20 - Winlogon Notify: PCANotify - C:\WINNT\SYSTEM32\PCANotify.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation - C:\WINNT\System32\WFXSVC.EXE

Regards.
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#2
miekiemoes

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Hello,

* Start HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm


* Click on Fix Checked when finished and exit HijackThis.
Make sure your Internet Explorer is closed when you click Fix Checked!

Go to start > run and copy and paste next line in the field and click OK:

regedit /a C:\backupkey.reg HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RPCKDM

Then open notepad and and copy and paste next bold in it:
(don't forget to copy and paste REGEDIT4)

REGEDIT4

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RPCKDM]


Save this as fix.reg Choose to save as *all files and place it on your desktop.
This is how the regfix must look afterwards: Posted Image
Doubleclick on it and when it asks you if you want to merge the contents to the registry, click yes/ok.

Reboot and open your Internet Explorer.
Let me know if that solved the problem.

Edited by miekiemoes, 13 December 2005 - 06:35 AM.

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#3
Mintway

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miekiemoes,

That worked fine. Thanks for your assistance. I do have a question for you though, if you don't mind? Could you explain how the REGEDIT4 registry fix works. Sorry if this is a bit off topic.

Regards,
Scott
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#4
miekiemoes

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Hi,

Here's a small tutorial on the REGEDIT part:
http://www.winguides...&guide=registry

In your case, I let you backup the key that was causing the problems. (This one is now present on your C:\ with the name backupkey.reg
If you click that file, it will import the key again and causing the problem again. But it is always better to create a backup first in case something fails.

Then I let you make a regkey to delete the corrupt key in the registry.

Please don't start to tinker with the registry, because the smallest mistake can cause a system not to run anymore. The registry is the most important thing of a system and a broken registry is a broken system.
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#5
miekiemoes

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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