[susan10179]

I did the speeDefrag and left it to run until the computer shut down. I then did as instructed in safe mode but the defragmenter still had the same files that would not defragment. I dont know if there is another way to remove them . Thanks, Susan

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If SpeeDefrag ran until it shut the PC down then at least the drive is defragmented, (almost)

It now depends on the number and size of the files and how they affect the running of the PC, as to how you want to go about it

What error messages do you get now if you use search to locate them and then try to delete them

[Retired Tech]

If SpeeDefrag ran until it shut the PC down then at least the drive is defragmented, (almost)

It now depends on the number and size of the files and how they affect the running of the PC, as to how you want to go about it

What error messages do you get now if you use search to locate them and then try to delete them

[susan10179]

If I try to delete via %temp% it says " Cannot delete file >It is being used by another person or program. Close any programs that might be using the file and try again. Under details it says attributes hidden.

[Retired Tech]

Can you download and install unlocker from my signature, when you right click a file unlocker will be in the list, click that and see if you can remove them after running it

[susan10179]

For some reason I cant download this. I will try again tonight

[susan10179]

I have removed all files from %temp% with unlocker. I did a virus scan and it stuck again. I then did a defrag and the files that could not be deleted were as follows.

2 Fragments 638MB Documents & settings/susan

8 fragments 5MB System vol inform\_{285B3

28 fragments 5MB System vol inform\_{285B3

28 fragments 17MB System vol inform\_{285B3

6 fragments 17MB 8 fragments vol inform\_{285B3

I was sure it would work this time although there seem to be some files still which are left. Hope you can advise, Thanks , Susan

[Retired Tech]

If you click start then my computer then right click documents and settings folder, does your anti virus programme give the option to scan the folder

[susan10179]

I clicked on my computer which brought up icons local disc c and my documents. etc. So after right clicking my documents, it allowed me to scan with ewido, (downloaded from malware forum) which scanned through my documents ok. Nothing found

[Retired Tech]

I will ask a couple of the other Trusted Techs about this

Is your my documents folder 638MB in total, I hope that isn't the size of the fragments

[susan10179]

I clicked on my computer which brought up icons local disc c and my documents. etc. So after right clicking my documents, it allowed me to scan with ewido, (downloaded from malware forum) which scanned through my documents ok. Nothing found. I can also scan with mcafee which went through fine.

I will defrag again and copy and paste the report as am not sure about the size of the fragments.

[susan10179]

No. Those sizes I wrote down are the file size and the number of fragments.
This is my defrag report

Volume (C:)
Volume size = 55.92 GB
Cluster size = 4 KB
Used space = 6.48 GB
Free space = 49.44 GB
Percent free space = 88 %

Volume fragmentation
Total fragmentation = 0 %
File fragmentation = 0 %
Free space fragmentation = 0 %

File fragmentation
Total files = 44,865
Average file size = 202 KB
Total fragmented files = 7
Total excess fragments = 69
Average fragments per file = 1.00

Pagefile fragmentation
Pagefile size = 384 MB
Total fragments = 1

Folder fragmentation
Total folders = 3,260
Fragmented folders = 1
Excess folder fragments = 0

Master File Table (MFT) fragmentation
Total MFT size = 92 MB
MFT record count = 48,226
Percent MFT in use = 51 %
Total MFT fragments = 2

[Retired Tech]

Can you run diskeeper lite (don't worry, you can offload all the things you added trying to sort this when it is done )

http://www.majorgeek...Lite_d1207.html

This will probably report the same after you run it, but run it straight away again and it should reduce the number of fragments.

The people I am going to ask are US based so will probably be on later

[susan10179]

Thanks, Keith. Am doing as instructed. Will run through twice. Susan

[susan10179]

Hello Keith

I have not heard from you due to Christmas . Can you advise me any further? I cant understand what the system volume information is that keeps coming up when I defragmet and have been trying to find this . Thanks, Susan

[Retired Tech]

Have you got the details or a screenshot