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email not downloading


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#1
laura daphne

laura daphne

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my broadband provider is tiscali. I use Zone alarm as my firewall and avg as my anitvirus.

The only email i recieve on my computer is from tiscali. for access to all my other emails I have to go to my account on the tiscali website. It is very annoying. I wonder if my antivirus is blocking access. any ideas?
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#2
Numb Remxed

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What program are you using to download it onto your computer? (i.e. outlook, thunderbird)

And are you sure you configured it correctly and your email provider supports POP access? And have you added the program on your allowed list for your firewall?
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#3
laura daphne

laura daphne

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hi, thanks for the speedy reply. I am using outlook express to download, it is correctly configured (I used the tiscali website to download instructions) and supports pop3. The checkbox on my firewall is ticked on the allowed programs list. any more ideas would be appreciated. thanks.
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