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Help with Spybot please


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#1
ch76utb

ch76utb

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Hi. I'm trying to clean up my system by following the advice given in this forum for beginners. I've two hard drives on my system (Cdrive 20gb and D drive 60gb) and have windows xp on both. When I had trouble connecting to the internet on my C drive I was able to access your advice on my D drive.

I've successfully downloaded and run WinsockXPfix, Ad-aware and CW Shredder. I've also downloaded Spybot. Unfortunately Spybot scans ok, finds 20 items to fix but stops responding when I try to fix them. Note this is on C drive only...plus CPU usage jumps to 100%.
I've also tried running Spybot on the D drive. Here it found 6 itens to fix and fixed them with no problems.

Can anyone offer me advice on how to get spybot to work on my C drive.

Thanks in anticipation

CH76UTB
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#2
Guest_thatman_*

Guest_thatman_*
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Hi ch76utb

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

kc :tazz:
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#3
ch76utb

ch76utb

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Hi, many thanks for your response. My hijack this report is below. Any advice would be most appreciated.

Logfile of HijackThis v1.99.0
Scan saved at 18:18:51, on 06/02/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\System32\gsicon.exe
C:\WINDOWS\System32\dslagent.exe
C:\Program Files\WinampNov03\Winampa.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\taskmgr.exe
D:\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =

http://uk.rd.yahoo.c...com/search?p=%s
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -

C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} -

C:\PROGRA~1\SEARCH~1\SEARCH~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program

Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} -

C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} -

C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} -

C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -

C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program

Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [GSICONEXE] gsicon.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [WinampAgent] "C:\Program

Files\WinampNov03\Winampa.exe"
O4 - HKLM\..\Run: [Window Monitor] winmon32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Windows AdStatus] C:\Program Files\Windows

AdStatus\WinStat.exe
O4 - HKLM\..\Run: [Zone Labs Client]

C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\RunServices: [Window Monitor] winmon32.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe"

/background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Window Monitor] winmon32.exe
O4 - HKCU\..\RunServices: [Window Monitor] winmon32.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -

C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links -

{c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: eBay - Homepage -

{EF79EAC5-3452-4E02-B8BD-BA4C89F1AC7A} - C:\Program

Files\IrfanView\Ebay\Ebay.htm
O12 - Plugin for .bcf: C:\Program Files\Internet

Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet

Explorer\Plugins\NPDocBox.dll
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) -

https://webresponse....iveX/winrep.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -

http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} -

http://a1540.g.akama...o.apple.com/mic

key/us/win/QuickTimeFullInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://v5.windowsupd...s/en/x86/client

/wuweb_site.cab?1106073912153
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -

http://a840.g.akamai...endmicro.com/ho

usecall/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control)

- http://www.bitdefend...bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer

Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) -

http://www.ravantivi...n/ravonline.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class)

- https://www-secure.s...ta/SymAData.cab
O16 - DPF: {DB893839-10F0-4AF9-92FA-B23528F530AF} -

http://www.pgsconnec.../ukgolwla2x.exe
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) -

https://www-secure.s.../ActiveData.cab
O17 -

HKLM\System\CCS\Services\Tcpip\..\{8F95C9B4-24DA-41A7-A4BE-D3F0163E65BD}:

NameServer = 212.159.6.10 212.159.6.9
O23 - Service: Creative Service for CDROM Access - Creative Technology

Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: Network Client - Unknown - C:\WINDOWS\system32\netclnt.exe

(file missing)
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. -

C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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#4
Guest_thatman_*

Guest_thatman_*
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Hi ch76utb

Please dont edit the hijackthis log, makes it harder to follow thank you

1) You may wish to print out a copy of these instructions to follow while you complete this procedure.

2) Be sure you're able to view hidden files,

3) Please download the cleaner from here:
unzip the file set it up to default don’t run yet.

4) Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant =about:blank

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe

O2 - BHO: (no name) - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} -C:\PROGRA~1\SEARCH~1\SEARCH~1.DLL

O4 - HKLM\..\Run: [Window Monitor] winmon32.exe

O4 - HKLM\..\Run: [Windows AdStatus] C:\Program Files\WindowsAdStatus\WinStat.exe

O4 - HKLM\..\RunServices: [Window Monitor] winmon32.exe

O4 - HKCU\..\Run: [Window Monitor] winmon32.exe

O4 - HKCU\..\RunServices: [Window Monitor] winmon32.exe

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -C:\WINDOWS\web\related.htm

O9 - Extra 'Tools' menuitem: Show &Related Links -{c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) -https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -http://207.188.7.150/148702c03c988081e922/...ip/RdxIE601.cab

O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} -http://a1540.g.akamai.net/7/1540/52/200310...o.apple.com/mickey/us/win/QuickTimeFullInstaller.exe


O16 - DPF: {DB893839-10F0-4AF9-92FA-B23528F530AF} -http://www.pgsconnect.com/access/ukgolwla2x.exe

O23 - Service: Network Client - Unknown - C:\WINDOWS\system32\netclnt.exe(file missing)

5) Please reboot into safe mode (continually tap the F8 key while your system is starting, select Safe Mode from the menu).

Please use windows explorer to find the following files in Blue

C:\PROGRA~1\ SEARCH~1\SEARCH~1.DLL <-Delete this folder

C:\Program Files\ WindowsAdStatus\WinStat.exe<-Delete this folder

winmon32.exe<-Delete this file

6) Now run the cleaner

7) Reboot your PC.

8) Please run a free online virus scan here.(tick the "Auto Clean" checkbox):

9)Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and we'll remove what's left.

Kc :tazz:
  • 0

#5
ch76utb

ch76utb

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Hi again, many thanks for your advice. I've taken (tried to take) the steps you suggested. Having problems running Housecall...keep getting a message saying server busy/too much traffic. Also had a problem with the on line scan from Panda. Tried both scans several times over the past few days with same problems??

Anyway did the rest as you suggested..except couldn't find the folders
C:\Prog|Seach|search.dll
C\Prog files|Windows Adstatus
Winmon32.exe

Ran Hijack this and got the report below. Any further help would be most appreciated. Thanks CH76utb

Logfile of HijackThis v1.99.0
Scan saved at 23:01:14, on 06/02/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\gsicon.exe
C:\WINDOWS\System32\dslagent.exe
C:\Program Files\WinampNov03\Winampa.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.c...com/search?p=%s
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [GSICONEXE] gsicon.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\WinampNov03\Winampa.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: eBay - Homepage - {EF79EAC5-3452-4E02-B8BD-BA4C89F1AC7A} - C:\Program Files\IrfanView\Ebay\Ebay.htm
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1106073912153
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefend...bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivi...n/ravonline.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8F95C9B4-24DA-41A7-A4BE-D3F0163E65BD}: NameServer = 212.159.13.49 212.159.13.50
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
  • 0

#6
Guest_thatman_*

Guest_thatman_*
  • Guest
Hi ch76utb

The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here: http://www.microsoft...p1/default.mspx
Apply the update, reboot, and post a fresh Hijack This log.

kc :tazz:

[Edit]
As there has been no reply from the original poster, this topic is now closed.
Should you have any further problems please create a new Topic.

Thanks

Edited by bananafanafo, 07 April 2005 - 01:32 AM.

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