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#1
samiamnurnot

samiamnurnot

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Hi, my friends computer connects to the internet, but it won't navigate to any site. It just shows the DNS error page. :tazz: Please help? Thanks

--samiam
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#2
austin_o

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Hi and welcome to Geeks to Go. How are you connecting to the internet? Are you using broadband (cable modem or DSL) or dial up? How do you know you are "connected" if you can't get to any web page? Do you have an account set up with an Internet Service Provider (ISP)? Have you configured your connection in internet explorer's internet connection wizzard? Have you used the "help" feature in windows to figure out what is wrong? Windows "help" would have already asked you all of these questions and maybe even shown you how to fix it.
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#3
samiamnurnot

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Hi there Austin, thank you for your reply. I really should've given more details, but my friend waits til past my bedtime when my brain is in 'shut-down mode' to insist that I fix his computer. So, in answer to your questions:

• He uses a dial-up connection

• I know the modem is connected because the modem status icon is active in the taskbar, and it shows data sent and received. Also, when I lift the receiver on the phone, there is modem noise.

• Yes, he has an account which is well established (unfortunately they do not offer tech support)

• His comp was configured, and had no problems, until now. He didn't make any changes whatsoever. I followed windows 'help' troubleshooter, deleted the old connection, and set up a new one. I even uninstalled the modem and re-installed it. I double checked all of the TCP/IP settings in network properties, and everything seems up to par. He's running Windows ME, by the way.

This seems like it should be so easy to fix, but still I am at a loss. Any suggestions are greatly appreciated. Thank you again. :tazz:
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#4
austin_o

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Ok, when he launches the dial up connection, is he prompted by the ISP to login? Is he able to do that?
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#5
samiamnurnot

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No, he has it set up to where he is automatically logged in. His password is correct, but just to be sure, I deleated the .pwl file in the windows directory, and reset it. Still not getting anywhere... :tazz:
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#6
austin_o

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I think a good place to start is with the ISP. They may not have "tech support" but at least they should be able to confirm his connection with some simple checks, or some ping tests.
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#7
samiamnurnot

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Thank you, I'll try that
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