[Autumn's Daddy]

Hello there,

I am trying to reinstall windows on my friend's PC.

It is an HP Pavilion a409.uk

It had so many viruses and so much Spyware that I decided to just wipe it and start from fresh.

So, I used an XP boot disk that a geeky friend gave me to boot up her machine and FDISKed the whole lot, recovery partition and all.

Then I created a single boot partition and formatted the drive.

Next, I installed Windows XP from my own XP Home disk, using her Product Code.

It won't activate.

I called Microsoft and they told me I had to speak to Hewlett Packard because they can't give me a new (Valid) Product Code.

I rang HP and they told me to use the recovery disks from the Recovery process built into their machines.

So, after setting it all up just so, I had to start again from scratch.

Such is life.

I used the recovery process to insert each of the seven CD's in turn, until when I put the one marked 6 of 7 into the drive, it told me it wasn't the right disk.

So I put the one marked 7 of 7 in and it accepted it.

I assumed that numbers 6 and 7 were mixed up so I put the disk marked 6 of 7 in when it asked for the 7th disk.

Wrong disk!

I have checked the disks on another PC and I have disks 1-4, 2 disk 5's and 1 disk 6, no disk 7.

Now what?

If I contact HP (at 60p per minute no less), can I demand they send her a full set of recovery disks or am I screwed?

Any assistance and / or advice gratefully received.

Many thanks, in advance,

Autumn's Daddy

[Advertisements]

Yes, they will send you the complete set

https://sales.sitel....COCD/Sales.html

Now, since they sent you the wrong discs, I would demand they waive any cost, including shipping... they will if you complain loudly

[gerryf]

Yes, they will send you the complete set

https://sales.sitel....COCD/Sales.html

Now, since they sent you the wrong discs, I would demand they waive any cost, including shipping... they will if you complain loudly

[Autumn's Daddy]

Gerryf,

thanks for the reply.

The secure site your link takes me to tells me I've been timed out for security & efficiency reasons.

I'm in the Uk, does that have any significance?

Autumn's Daddy

[gerryf]

try clicking on CD-ROM order page link here

http://h10025.www1.h...en&cc=uk&os=228

[Autumn's Daddy]

I managed to get a contact number and order a new recovery disk from HP.

It was FREE because the software to create the original recovery disks had failed to work properly.

Anyway, it is now fully reinstalled and working fine.

Thanks for the help.

[gerryf]