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dlink internet router problem


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#16
tht

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my isp basically told me to call dlink as they arent experts on all routers.

so much for customer service :tazz:
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#17
dsenette

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isp's are great for that....as i'm not a specialist in the adsl router/modem department myself...i'm gonna ask for a little help...sit tight.
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#18
tht

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i can do better than sitting...im off to bed, gotta be up at 4am.

So take your time :tazz:

cheers so far.

Dan.

edit: might help to add, isp = plusnet

Edited by tht, 20 December 2005 - 01:27 PM.

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#19
dsenette

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basically what i think is going on is that your modem/router (the dlink)...is either not getting an ip address from your connection...or...it's already got a static ip that's..well wrong...you need to find out how the dlink is getting it's ip address (not how it's assigning them)...it should be acquiring its address from your isp...unless they assigned you a static when you got the original modem...you may need to call dlink to find out how to veryfy this info..and change it..you will also need to talk to the isp to verify your ip and connection info
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#20
tht

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hah, i feel like a complete and utter fool...i just did an ounce of research on the plusnet site, and it turns out i have a static ip :)

i never knew this, was convinced it was dynamic :tazz:

im hoping/assuming this changes things :)
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#21
dsenette

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hehehehehe...it should
once y ou set the modem/router to that ip...all should be well
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#22
tht

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hhmk...where abouts do i need to change this setting? networks are unchartered territory to me [does it show???] :tazz:
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#23
dsenette

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well...your router/modem...has 2 interfaces..well..it's got more...but let's call it two...there's an inside interface (your wirless interface and the ethernet ports on the router) and an outside interface (the interface that connects to the wall)..that outside interface is what you want to change...as far as your device is concerned...i have no idea what you need to change...that's where dlink support will come in handy
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#24
tht

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gah! now its telling me that my ip address isnt valid :tazz:
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#25
Dan

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Hello tht,

Whilst you're connected (wirelessly), can you please run the following tests:

Step 1
Goto Start, Run, type CMD and press 'OK' - now type: IPCONFIG /ALL - please copy and paste the results by right-clicking on the Command Prompt window, selecting 'Select All', and then pressing Ctrl+C. Please paste the results here.

Step 2
Goto Start, Run, type CMD and press 'OK' - now type: Tracert Yahoo.com - please post the results.

Step 3
Goto Start, Run, type CMD and press 'OK' - now type: netstat -rn - please post the results.

Step 4
Goto Start, Run, type: NETSH DIAG GUI - press 'OK'. A Command Prompt window will open temporarily; don't touch it, it will disappear in a moment. A Microsoft Help and Support window will then open; select the option 'Scan your system'. Wait for the scan to finish and then scroll down to the heading 'Modems and Network Adapters'. Look at 'Network Adapters' (don't expand it yet). Beside your connection information, you should see a green 'PASSED'; if you do not (if you see a red 'FAILED') then expand 'Network Adapters', scroll down the list until you see the heading with the 'FAILED', expand that option and copy and paste the results here.

Thanks.
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