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CD-ROM & CD-RW WON'T OPERATE


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#1
billyerskine

billyerskine

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<_< MY PC HAS JUST LATELY DEVELOPED AN ERROR ON BOTH MY CD ROM DRIVE'S. I CAN PLAY AUDIO DISCS, MY MEDIA PLAYER AUTOMATICALY DETECTS THEM! BUT IF I TRY A DATA CD IN EITHER OF MY DRIVES I GET A MESSAGE, PLEASE INSERT A DISC IN DRIVE E & PLEASE INSERT A DISC IN DRIVE F, ALTHOUGH THERE ARE DISCS IN THE DRIVES! I HAVEN'T INSTALLED ANY SOFTWARE OR MADE ANY SYSTEM CHANGES. CAN ANYONE PLEASE HELP ME? :D
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#2
admin

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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#3
billyerskine

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Thanks for replying! I did the Hijack log the results are below, I don't what the [bleep] it all means!!!
Logfile of HijackThis v1.97.7
Scan saved at 22:58:04, on 14/04/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\LEXPPS.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
C:\WINNT\LogWatNT.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\CA\eTrust\InoculateIT\realmon.exe
C:\PROGRA~1\Toshiba\INSTAN~1\IWCTRL.EXE
C:\WINNT\system32\LXSUPMON.EXE
C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\WINNT\system32\internat.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.tiscali.co.uk/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tiscali.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tiscali.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Tiscali
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWay\SearchAt\1.bin\MWSSRCAS.DLL
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O2 - BHO: Httper - {A5483501-070C-41DD-AF44-9BD8864B3015} - C:\Program Files\Httper\httper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\winnt\googletoolbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\winnt\googletoolbar.dll
O3 - Toolbar: My &Way Speedbar - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O3 - Toolbar: Zipclix - {319A68DB-06D0-46DA-9F93-A810D5A70836} - C:\Program Files\Zipclix\zipclix.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Realtime Monitor] "C:\Program Files\CA\eTrust\InoculateIT\realmon.exe"
O4 - HKLM\..\Run: [IW Controlcenter] C:\PROGRA~1\Toshiba\INSTAN~1\IWCTRL.EXE
O4 - HKLM\..\Run: [LXSUPMON] C:\WINNT\system32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [REGSHAVE] C:\Progra~1\REGSHAVE\REGSHAVE.EXE /autorun
O4 - HKLM\..\Run: [Device Detector] "C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe" -autorun
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Internet Washer Pro] C:\PROGRA~1\INTERN~2\iw.exe min
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://C:\WINNT\GoogleToolbar.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\WINNT\GoogleToolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\WINNT\GoogleToolbar.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\WINNT\GoogleToolbar.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://C:\WINNT\GoogleToolbar.dll/cmtrans.html
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.tiscali.co.uk
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.micros...tes/ieawsdc.cab
O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - https://www.freeserv...rs/sd0101_4.exe
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...swdir8d196a.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.6.cab
O16 - DPF: {421A63BA-4632-43E0-A942-3B4AB645BE51} - http://download-ak.i...etwasherpro.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.googl...gleActivate.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7863.2880092593
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C7176689-6FA1-4AA6-BBDC-CE4BBA6D0CED}: NameServer = 80.225.251.50 80.225.253.50

My master cd-rw is a Toshiba Como drive
My slave is the compaq one that was installed when the pc was new
Hope you can see the problem!!

billy
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#4
Smokey

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Let's start with a couple of free programs:
CWShredder is the first to run, it's down the page a little. Here's why: If a CoolWebSearch variant is indeed running on your system, it may actually prevent you from running spyware scans. It is smart enough to detect efforts to detect it, and stop them. Download CWShredder to your desktop or other location. Close all browser windows, double click the CWShredder icon to run, then click the Fix -> button.

Then run Ad-Aware. Using Ad-aware: Open Ad-Aware and use the Check for updates now link. Download and accept the latest reference file. When finished click the Start button. When done scanning, the Abort button will change to Next. Click the Next button. Right-click in the Scanning Results window and click "Select all objects". Then click the "Next" button and confirm that you want to delete the selected entries.

When finished, Reboot your computer. Finally, reply to this post with a new HiJackThis log so we can look for any nasties that may have been missed. <_<

CLICK HERE to download Ad-aware
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#5
billyerskine

billyerskine

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Hi right after a search I donloaded all the programs & did what said, the adware program found 53 items which as you said have been deleted to a quarantine file! I have done another hijack log the results are below, I have rechecked my drives but still not operating!!

Logfile of HijackThis v1.97.7
Scan saved at 08:48:43, on 16/04/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\LEXPPS.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
C:\WINNT\LogWatNT.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\CA\eTrust\InoculateIT\realmon.exe
C:\PROGRA~1\Toshiba\INSTAN~1\IWCTRL.EXE
C:\WINNT\system32\LXSUPMON.EXE
C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\WINNT\system32\internat.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\WINNT\system32\wuauclt.exe
D:\Marks Folder\Programs\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.tiscali.co.uk/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tiscali.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tiscali.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Tiscali
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWay\SearchAt\1.bin\MWSSRCAS.DLL
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\winnt\googletoolbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\winnt\googletoolbar.dll
O3 - Toolbar: My &Way Speedbar - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Realtime Monitor] "C:\Program Files\CA\eTrust\InoculateIT\realmon.exe"
O4 - HKLM\..\Run: [IW Controlcenter] C:\PROGRA~1\Toshiba\INSTAN~1\IWCTRL.EXE
O4 - HKLM\..\Run: [LXSUPMON] C:\WINNT\system32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [REGSHAVE] C:\Progra~1\REGSHAVE\REGSHAVE.EXE /autorun
O4 - HKLM\..\Run: [Device Detector] "C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe" -autorun
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Internet Washer Pro] C:\PROGRA~1\INTERN~2\iw.exe min
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://C:\WINNT\GoogleToolbar.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\WINNT\GoogleToolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\WINNT\GoogleToolbar.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\WINNT\GoogleToolbar.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://C:\WINNT\GoogleToolbar.dll/cmtrans.html
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.tiscali.co.uk
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.micros...tes/ieawsdc.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...swdir8d196a.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.6.cab
O16 - DPF: {421A63BA-4632-43E0-A942-3B4AB645BE51} - http://download-ak.i...etwasherpro.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.googl...gleActivate.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7863.2880092593
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab

I hope this will indicate what the problem is,
Thanks Mark <_<
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