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explorer.exe missing [RESOLVED]


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#1
JAW

JAW

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downloaded ewido to try it- found 194 things. I saved the log and stopped for the nite. the next morning i had no task bar, no windows desktop, cant find explorer anywhere.

downloaded hi jack- here are results

Logfile of HijackThis v1.99.1
Scan saved at 7:49:49 AM, on 12/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\oracle\ora92\BIN\TNSLSNR.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\unzipped\hijackthis[1]\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
F2 - REG:system.ini: Shell=Explorer.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [REWARDS NETWORK] C:\Program Files\Rewards Network\brntray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Userinit] C:\Program Files\Common Files\system\lsass.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\system32\cmd32.exe internat.dll,LoadKeyboardProfile
O4 - HKLM\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /QS
O4 - HKLM\..\RunOnce: [*Restore] C:\WINDOWS\system32\restore\rstrui.exe -i
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Event Reminder.lnk = C:\Program Files\Mindscape\PrintMaster\PMREMIND.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Search - http://edits.mywebse...ZSzeb001BYUS_ZS
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com...p/PCPitStop.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {230C3D02-DA27-11D2-8612-00A0C93EEA3C} (SAXFile FileUpload ActiveX Control) - http://www.winkflash...ers/SAXFile.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {2C8EEB84-6D60-11D4-BD64-0050048A82BF} (eshare communications NetAgent Customer ActiveX Control version 2) - http://www.cabeagent...s/custappx2.CAB
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish....fishActivia.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yim...ctl_0_0_0_1.ocx
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgall..._1/axofupld.cab
O16 - DPF: {7D9FC518-B490-4364-9F28-83DE01611527} (BGCA Client Validation Tools v1.0) - http://www.bgcayouth...AMacSniffer.CAB
O16 - DPF: {AB294EC6-7ADA-11D4-9D5F-00B0D04BBD07} (msichat50 Client Control) - http://rooms.accis.e...sie/msichat.cab
O16 - DPF: {B69F2A9C-E470-11D3-AFA3-525400DB7692} (Actimage Room Control) - http://ib.armstrong....timage30717.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.c...ropper1_1us.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: OracleOraHome92TNSListener - Unknown owner - C:\oracle\ora92\BIN\TNSLSNR.exe
O23 - Service: OracleServiceORACLE - Oracle Corporation - c:\oracle\ora92\bin\ORACLE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#2
Michelle

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Hello Jaw welcome to Geeks to Go!

Press CTRL ALT DELETE, click the applications tab, click "New Task" and type explorer

What happens?
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#3
JAW

JAW

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"Windows can not find explorer"
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#4
Michelle

Michelle

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Ok this time after clicking New Task, click the browse button and navigate to C:\Windows folder

Is explorer.exe actually in the windows folder? I need to find out if the file is actually gone, did you happen to remember where you saved the Ewido log? You should be able to get to it through task manager and seeing the log will help me out :tazz:
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#5
JAW

JAW

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i did try that and its not there...
i did find my log...

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 8:23:14 PM, 12/21/2005
+ Report-Checksum: 6D753465

+ Scan result:

C:\Documents and Settings\Frank\Local Settings\Application Data\Wildtangent\Cdacache\00\00\0D.dat/files\wtvh.dll -> Spyware.WildTangent : Error during cleaning
C:\Documents and Settings\Frank\Local Settings\Temp\6.qtdfmp -> Downloader.Small.atl : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@2o7[2].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@casalemedia[1].txt -> Spyware.Cookie.Casalemedia : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@centrport[1].txt -> Spyware.Cookie.Centrport : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@cnn.122.2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@com[2].txt -> Spyware.Cookie.Com : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@data3.perf.overture[2].txt -> Spyware.Cookie.Overture : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@e-2dj6wfkykoajoko.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@e-2dj6wflyeiczceq.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@e-2dj6wflyundzogp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@e-2dj6wjnyanczedo.stats.esomniture[1].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@e-2dj6wjnycnd5map.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@edge.ru4[2].txt -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@journalregistercompany.122.2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@msnportal.112.2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@overture[1].txt -> Spyware.Cookie.Overture : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@perf.overture[1].txt -> Spyware.Cookie.Overture : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@qksrv[1].txt -> Spyware.Cookie.Qksrv : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@sales.liveperson[2].txt -> Spyware.Cookie.Liveperson : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@server.iad.liveperson[1].txt -> Spyware.Cookie.Liveperson : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@statcounter[2].txt -> Spyware.Cookie.Statcounter : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@stats.adbrite[1].txt -> Spyware.Cookie.Adbrite : Cleaned with backup
C:\Documents and Settings\Jennifer\Cookies\jennifer@tribalfusion[2].txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Documents and Settings\Jennifer\Local Settings\Application Data\Wildtangent\Cdacache\00\00\14.dat/files\wtvh.dll -> Spyware.WildTangent : Error during cleaning
C:\Documents and Settings\Jennifer\Local Settings\Temp\Cookies\jennifer@2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Jennifer\Local Settings\Temp\Cookies\jennifer@data.coremetrics[1].txt -> Spyware.Cookie.Coremetrics : Cleaned with backup
C:\Documents and Settings\Jennifer\Local Settings\Temp\Cookies\jennifer@hypertracker[2].txt -> Spyware.Cookie.Hypertracker : Cleaned with backup
C:\Documents and Settings\Jennifer\Local Settings\Temp\Cookies\jennifer@tribalfusion[1].txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Documents and Settings\LocalService\Cookies\jennifer@statse.webtrendslive[1].txt -> Spyware.Cookie.Webtrendslive : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\0C3A9FD5-9AB9-48E5-9F14-F3A109\5467D2DC-3AB6-4D59-9F94-3E6C24 -> Downloader.Small.awa : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\0C3A9FD5-9AB9-48E5-9F14-F3A109\A1FB6D13-3754-4191-A519-5D9540 -> Downloader.Tibs.m : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\0C3A9FD5-9AB9-48E5-9F14-F3A109\F5D6EDC4-4B10-4CD4-BA1D-498DAC -> Proxy.Lager.x : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\4D0FD9A3-FC48-4B7E-9D9A-030AEE\4DB252EE-0AC4-40D4-98B3-427D66 -> Downloader.Tibs.o : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\93C8A7ED-BABE-46F6-8F95-5D88E9\43D32D01-D06F-4839-A75B-7DB674 -> Dropper.180Solutions.a : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\C530B796-A884-47B3-9B93-DB8FA1\45EEE21F-14FD-4CE5-B2C6-E41FC0 -> Proxy.Birdihuy.A : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\M3HTML.DLL -> Adware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\M3OUTLCN.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\M3SKIN.DLL -> Adware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\MWSOESTB.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\20050524210258.zip/Program Files/common~1/tsa/rainbow/classify.dll -> Downloader.Small : Error during cleaning
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq3D.tmp -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq3F.tmp -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq40.tmp -> Spyware.Cookie.Bfast : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq42.tmp -> Spyware.Cookie.Centrport : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq47.tmp -> Spyware.Cookie.Coremetrics : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq49.tmp -> Spyware.Cookie.Doubleclick : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4A.tmp -> Spyware.Cookie.Fastclick : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4B.tmp -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4C.tmp -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4D.tmp -> Spyware.Cookie.Hitslink : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4F.tmp -> Spyware.Cookie.Mediaplex : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq51.tmp -> Spyware.Cookie.Statcounter : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq52.tmp -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq54.tmp -> Spyware.Cookie.Valueclick : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq55.tmp -> Spyware.Cookie.Webtrendslive : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP733\A0065084.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP734\A0065088.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP734\A0065094.exe -> Trojan.Agent.kx : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP735\A0065104.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP736\A0065109.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP737\A0065117.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP738\A0065139.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP742\A0065187.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP743\A0065194.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP744\A0065223.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP747\A0066200.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP748\A0066202.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP749\A0066218.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP750\A0066236.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP752\A0066282.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP752\A0066284.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP753\A0066289.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP753\A0066291.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP755\A0067263.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP756\A0067274.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP757\A0067287.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP759\A0067314.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP760\A0067322.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP761\A0067339.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP762\A0067354.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP762\A0067360.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP762\A0067374.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP763\A0067390.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP763\A0067392.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP764\A0067402.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP764\A0067404.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP765\A0067409.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP765\A0067411.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP766\A0067456.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP767\A0067482.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP767\A0067484.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP767\A0067485.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP767\A0067487.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP768\A0067501.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP768\A0067503.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP768\A0067504.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP768\A0067506.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP771\A0067551.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP771\A0067553.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP771\A0067554.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP771\A0067556.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP772\A0067567.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP773\A0068479.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP773\A0068480.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP774\A0068517.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP774\A0068518.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP775\A0068523.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP775\A0068560.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP775\A0068588.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP775\A0068589.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP775\A0068591.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP776\A0068618.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP776\A0068620.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP776\A0068621.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP776\A0068623.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP777\A0068634.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP778\A0069574.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP778\A0069576.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP778\A0069577.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP778\A0069579.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070571.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070572.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070584.EXE -> Spyware.Wesbar : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070585.DLL -> Spyware.FunWeb : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070586.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070587.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070588.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070589.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070590.SCR -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070591.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070592.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070593.EXE -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070594.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070595.DLL -> Spyware.Wesbar : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070597.DLL -> Adware.IWon : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070600.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070601.exe -> Downloader.Tibs.s : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070602.exe -> Downloader.Small.atl : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP779\A0070608.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP780\A0070626.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\System Volume Information\_restore{11B4CBB0-31B0-483C-A4FE-D6E9E8C1A928}\RP780\A0070627.exe -> Dropper.Paradrop.a : Cleaned with backup
C:\temp\WinCtlAdInstPack.exe -> Spyware.WinAD : Cleaned with backup
C:\WINDOWS\SYSTEM32\f3PSSavr.scr -> Spyware.MyWebSearch : Cleaned with backup
C:\WINDOWS\SYSTEM32\__delete_on_reboot__perfmnt.exe -> Logger.Agent.dg : Cleaned with backup


::Report End
  • 0

#6
Michelle

Michelle

    Malware Removal Goddess

  • Retired Staff
  • 8,928 posts
You may need your XP disk for this.

Click new task, then type:

sfc /scannow

Note the space between c and /

Click OK.

It'll scan through, and it should find explorer.exe missing and prompt you for the CD to replace the file. Let me know how this goes..
  • 0

#7
Michelle

Michelle

    Malware Removal Goddess

  • Retired Staff
  • 8,928 posts
Actually, I want to do something else first... I'll be right back ignore the previous instructions for now.
  • 0

#8
Michelle

Michelle

    Malware Removal Goddess

  • Retired Staff
  • 8,928 posts
Let's try this:

Download FixO.exewhere ever you can get to it easiest through task manager.
  • Run FixO.exe to install the program.
  • After it's installed, go into the FixO folder (it'll be where you saved FixO.exe) and run FixO.bat.
  • When it's done running a notepad will appear with a log, please copy the contents of the notepad and paste it into your next reply.
Reboot your computer and see if explorer is back.
  • 0

#9
JAW

JAW

    Member

  • Member
  • PipPip
  • 50 posts
hey explorer is back!!! Thanks! So what exactly did I do wrong....
  • 0

#10
Michelle

Michelle

    Malware Removal Goddess

  • Retired Staff
  • 8,928 posts
Excellent! You didn't do anything wrong, there was a file that I saw in the Ewido log that adds an entry to the registry which essentially changes the path from the explorer file to the path of the trojan file. If the trojan is removed before the entry is removed from the registry, then the system thinks explorer is missing.

I still see quite a few bad guys in your log, will you please post a new HijackThis log for me so we can finish getting it cleaned up :tazz:
  • 0
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#11
JAW

JAW

    Member

  • Member
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  • 50 posts
Thank you-
I did run hijack again- I just found this forum the last few days along with another one- I am trying to learn all about this spyware stuff so that I do not fall victim. I downloaded that ewido and thats when all this started.

Here is my log again

Logfile of HijackThis v1.99.1
Scan saved at 9:01:35 PM, on 12/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\oracle\ora92\BIN\TNSLSNR.exe
c:\oracle\ora92\bin\ORACLE.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\AIM95\aim.exe
C:\Documents and Settings\Jennifer\Local Settings\Temporary Internet Files\Content.IE5\ULS1ETI7\HijackThis[1].exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
F2 - REG:system.ini: Shell=Explorer.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [REWARDS NETWORK] C:\Program Files\Rewards Network\brntray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Userinit] C:\Program Files\Common Files\system\lsass.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\system32\cmd32.exe internat.dll,LoadKeyboardProfile
O4 - HKLM\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /QS
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Event Reminder.lnk = C:\Program Files\Mindscape\PrintMaster\PMREMIND.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Search - http://edits.mywebse...ZSzeb001BYUS_ZS
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com...p/PCPitStop.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {230C3D02-DA27-11D2-8612-00A0C93EEA3C} (SAXFile FileUpload ActiveX Control) - http://www.winkflash...ers/SAXFile.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {2C8EEB84-6D60-11D4-BD64-0050048A82BF} (eshare communications NetAgent Customer ActiveX Control version 2) - http://www.cabeagent...s/custappx2.CAB
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish....fishActivia.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yim...ctl_0_0_0_1.ocx
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgall..._1/axofupld.cab
O16 - DPF: {7D9FC518-B490-4364-9F28-83DE01611527} (BGCA Client Validation Tools v1.0) - http://www.bgcayouth...AMacSniffer.CAB
O16 - DPF: {AB294EC6-7ADA-11D4-9D5F-00B0D04BBD07} (msichat50 Client Control) - http://rooms.accis.e...sie/msichat.cab
O16 - DPF: {B69F2A9C-E470-11D3-AFA3-525400DB7692} (Actimage Room Control) - http://ib.armstrong....timage30717.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.c...ropper1_1us.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: OracleOraHome92TNSListener - Unknown owner - C:\oracle\ora92\BIN\TNSLSNR.exe
O23 - Service: OracleServiceORACLE - Oracle Corporation - c:\oracle\ora92\bin\ORACLE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#12
Michelle

Michelle

    Malware Removal Goddess

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I want to find out if your Windows firewall is disabled.

Go to Start > Run and type firewall.cpl click OK

Make sure it's on and nothing is greyed out, let me know and I'll be looking over your log in the meantime.
  • 0

#13
JAW

JAW

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due to an unidentfied problem, windows can not display firewall settings
  • 0

#14
Michelle

Michelle

    Malware Removal Goddess

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Please download the Killbox by Option^Explicit.

Note: In the event you already have Killbox, this is a new version that I need you to download.
  • Save it to your desktop.
  • Please double-click Killbox.exe to run it.
  • Select:
    • Delete on Reboot
    • then Click on the All Files button.
  • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    C:\WINDOWS\system32\cmd32.exe
    C:\Program Files\Common Files\system\lsass.exe



  • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
  • Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message!).
If your computer does not restart automatically, please restart it manually.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox, click here to download and run missingfilesetup.exe. Then try Killbox again.

After reboot, run HiJackThis. Place a check next to the following items and click FIX CHECKED:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com

F2 - REG:system.ini: Shell=Explorer.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe

O4 - HKLM\..\Run: [Userinit] C:\Program Files\Common Files\system\lsass.exe
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\system32\cmd32.exe internat.dll,LoadKeyboardProfile


Close HiJackThis.

Next, download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
Click OK
Press the CleanUp! button to start the program.

It may ask you to log off at the end, if it does click no.

Then, please run this online virus scan:
ActiveScan

Copy the results of the ActiveScan and paste them here along with a new HiJackThis log.
  • 0

#15
Michelle

Michelle

    Malware Removal Goddess

  • Retired Staff
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Ah that's what I thought, we'll fix it after following the instructions in my last post :tazz:
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