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#31
bdodd

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bad news I think.

I used my nieces account and tried the net start spooler command; got the same error message 1058.

I also checked the services and they all seemed to match the settings I changed things to last night.


I set up a new account... it took quite a while (several minutes) to create it - seemed very much longer than at work where I set up accounts on standalone machines for new users.

I looked at services, they seemed to match those established yesterday.

I tried the net start spooler command and got a NEW error as follows:

System error 5 has occurred. Access is denied.

rats!!!

I'll try to install printer but I don't have much hope.

ideas??

Edited by bdodd, 29 December 2005 - 10:17 PM.

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#32
bdodd

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Well, can't add the printer in the new account either. I checked the system error 5 - it was something about not being administrator, but it gave me the chance to log in with an administrator's login and I did.

Now I'm contemplating the registry edit versus letting dell take their stab tomorrow.
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#33
bdodd

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I went into regedit to take a look at what I'd be getting into.

There is no

But their is a HKEY_LOCAL_MACHINE\.......\LEGACY_SPOOLER (I think that's what it was called).

The other keys that were NOT to be deleted were present, all of them, no others (other than the ....\LEGACY_SPOOLER above).

So I'm not doing anything until I know what to do.

What the heck is going on with this machine???? How could this have gotten so fouled up????

Final thoughts / ideas??

Edited by bdodd, 30 December 2005 - 12:46 PM.

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#34
bdodd

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What do you think Dell's solution is going to be?
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#35
bdodd

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Well, here's an update after 85 minutes on the phone with a person at Dell (after being on hold for more than 20 minutes waiting for a tech). This is for the $99 Dell On Call service where they guaranty (sp) to fix the machine.

They couldn't fix it either. I did learn that the CD I have is a full install CD of XP Pro. That's bad in this case cuz it looks like I need to do a complete reinstall. If I could have restored the original image that might have been better.

She gave me a tinyurl to download and install a file, I think to try to fix the spooler. It didn't work. I got a net_helpmsg_3521 error afterwards. That just says the "***" service is not started. (I've known the #%@&! service hasn't been started for a week!).

sfc /scannow didn't fix the problem, she didn't think it would.

She said she was confident that after an hour, if she couldn't fix it, then I was in for a complete reinstall.

MUCH THANKS to those of you who tried to help, especially gerryf.

Looks like I'll be taking this PC and printer back home with me, to do a complete reinstall then ship back to my dad.

Any last words of wisdom from you gurus?
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#36
RedPig

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This maybe a little late but.
I have come upon this same problem with epson cx3800 installation. Did a search and came upon this form/thread and read it. I was hoping for a good result, which did not happen at that time :woot:
But I decided to look at my RPC and notice that that in the "login" you have 2 choices on how the log will login :) .
But anyway I have found that windows, for some reason, has it set-up for an account with a password (its some kind of security thing). Then I recall reading somewhere that you do not have to have this set up with a password if you have firewalls and an anti-virus running. So I just click on Local System account and checked "allow service to interact with desk top". And "SHA ZAM" it loaded. :tazz:
Sometime ignorance is bliss :)

Edited by RedPig, 14 January 2006 - 11:22 AM.

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#37
JimmyDukes

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Hey I was getting all the exact same error messages and tried everything else on this page:

http://support.micro...u...&sid=global

This finally worked

note:
1- i didnt go to safemode
2- i had a Key called Legacy_Spooler, i deleated that.

went to cmd and tried the net start, everything is hunkey dorey now.
thanks guys.
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