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Can't update Windows, nor Norton


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#1
james_8970

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Hey for the past month i havn't been able to update anything from the microsoft upadte site and just recently i have been prevented to update from Norton. I know there hasn't been any critcal updates lately but when they come i would like to be able to update my computer. This is a very weird thing to happen, never heard of it. Anyone have any idea's what might be causing someting like this to happen?
Anything suggestions would be greatly apreciated, this is driving me crazy! :tazz:
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#2
gerryf

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We need more information.

Go to Windows update...what kind of error occurs. There is likely a common issue, so let's start with that
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#3
james_8970

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it doesn't give an error from what i can see. Had they done so i would have posted it. However it just tell me that they where unsuccessful and has been that way for about a month now and its driving me crazy!!! Here i ave attached what i see when it happends.unsuccessful.JPG unsuccessful.JPG

Edited by james_8970, 23 December 2005 - 11:52 AM.

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#4
james_8970

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i have just performed a malware scan and have found cmdservice do you think that this may be causing the problem between my computer and windowsupdate? if so i will proced to the malware forum area with my problem. thanx
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#5
gerryf

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I don't know about that specific malware, but definitely get cleaned up, and then return here if the problem persists
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#6
james_8970

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k
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#7
james_8970

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ok i got that all fixed up and still seem to be having the problem *pulls hair out*! :tazz: everything is ligit, and i can update other programmes such as spybot and ewido, however the two most important ones, Norton and Windows update will not update. What could be wrong?!
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#8
gerryf

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visit windows update right now

then

start > run
notepad.exe c:\windows\windowsupdate.log
<enter>

Scroll to bottom

copy any information with todays date
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#9
james_8970

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k thanx for the help, here it is

2005-12-26 09:14:31 1032 61c Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0600) ===========
2005-12-26 09:14:31 1032 61c Misc = Process: C:\WINDOWS\System32\svchost.exe
2005-12-26 09:14:31 1032 61c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-12-26 09:14:31 1032 61c Service *************
2005-12-26 09:14:31 1032 61c Service ** START ** Service: Service startup
2005-12-26 09:14:31 1032 61c Service *********
2005-12-26 09:14:31 1032 61c Agent * WU client version 5.8.0.2469
2005-12-26 09:14:31 1032 61c Agent * SusClientId = '33716492-b02d-4ae0-ba95-a3c3e32b2cc0'
2005-12-26 09:14:31 1032 61c Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2005-12-26 09:14:31 1032 61c Agent * Access type: No proxy
2005-12-26 09:14:31 1032 61c Agent * Network state: Connected
2005-12-26 09:15:17 1032 61c Agent *********** Agent: Initializing Windows Update Agent ***********
2005-12-26 09:15:17 1032 61c Agent *********** Agent: Initializing global settings cache ***********
2005-12-26 09:15:17 1032 61c Agent * WSUS server: <NULL>
2005-12-26 09:15:17 1032 61c Agent * WSUS status server: <NULL>
2005-12-26 09:15:17 1032 61c Agent * Target group: (Unassigned Computers)
2005-12-26 09:15:17 1032 61c Agent * Windows Update access disabled: No
2005-12-26 09:15:19 1032 61c DnldMgr Download manager restoring 0 downloads
2005-12-26 09:15:19 1032 61c AU ########### AU: Initializing Automatic Updates ###########
2005-12-26 09:15:19 1032 61c AU AU setting next detection timeout to 2005-12-26 15:15:19
2005-12-26 09:15:19 1032 61c AU # Approval type: Scheduled (User preference)
2005-12-26 09:15:19 1032 61c AU # Scheduled install day/time: Every day at 17:00
2005-12-26 09:15:19 1032 61c AU # Auto-install minor updates: Yes (User preference)
2005-12-26 09:15:19 1032 61c Report *********** Report: Initializing static reporting data ***********
2005-12-26 09:15:19 1032 61c Report * OS Version = 5.1.2600.2.0.66304
2005-12-26 09:15:20 1032 61c Report * Computer Brand = System Manufacturer
2005-12-26 09:15:20 1032 61c Report * Computer Model = System Name
2005-12-26 09:15:20 1032 61c Report * Bios Revision = ASUS A7M266 ACPI BIOS Revision 1004A
2005-12-26 09:15:20 1032 61c Report * Bios Name = Award Medallion BIOS v6.0
2005-12-26 09:15:20 1032 61c Report * Bios Release Date = 2001-06-12T00:00:00
2005-12-26 09:15:20 1032 61c Report * Locale ID = 1033
2005-12-26 09:15:21 1032 61c AU #############
2005-12-26 09:15:21 1032 61c AU ## START ## AU: Search for updates
2005-12-26 09:15:21 1032 61c AU #########
2005-12-26 09:15:21 1032 61c AU <<## SUBMITTED ## AU: Search for updates [CallId = {BCF61840-D83A-4D0A-A08E-E10F5625C85B}]
2005-12-26 09:15:21 1032 b14 Agent *************
2005-12-26 09:15:21 1032 b14 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2005-12-26 09:15:21 1032 b14 Agent *********
2005-12-26 09:15:46 1032 b14 Agent * Found 0 updates and 12 categories in search
2005-12-26 09:15:46 1032 b14 Agent *********
2005-12-26 09:15:46 1032 b14 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2005-12-26 09:15:46 1032 b14 Agent *************
2005-12-26 09:15:46 1032 654 AU >>## RESUMED ## AU: Search for updates [CallId = {BCF61840-D83A-4D0A-A08E-E10F5625C85B}]
2005-12-26 09:15:46 1032 654 AU # 0 updates detected
2005-12-26 09:15:46 1032 654 AU #########
2005-12-26 09:15:46 1032 654 AU ## END ## AU: Search for updates [CallId = {BCF61840-D83A-4D0A-A08E-E10F5625C85B}]
2005-12-26 09:15:46 1032 654 AU #############
2005-12-26 09:15:46 1032 61c AU #############
2005-12-26 09:15:46 1032 61c AU ## START ## AU: Search for updates
2005-12-26 09:15:46 1032 61c AU #########
2005-12-26 09:15:46 1032 61c AU <<## SUBMITTED ## AU: Search for updates [CallId = {694D13C7-9425-4FE1-8B6A-4185295979E3}]
2005-12-26 09:15:48 1032 b14 Report REPORT EVENT: {8BD1CA1C-FBEA-40E9-97B8-5442CDE9B1A0} 2005-12-26 09:15:19-0600 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2005-12-26 09:15:48 1032 b14 Agent *************
2005-12-26 09:15:48 1032 b14 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2005-12-26 09:15:48 1032 b14 Agent *********
2005-12-26 09:15:54 1032 b14 Setup *********** Setup: Checking whether self-update is required ***********
2005-12-26 09:15:54 1032 b14 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2005-12-26 09:15:54 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:54 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:54 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:54 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:54 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:54 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:54 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:55 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:55 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:55 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:55 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:55 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:55 1032 b14 Setup * IsUpdateRequired = No
2005-12-26 09:15:55 1032 b14 Setup Found non-managed non-WU Service registered with AU
2005-12-26 09:15:56 1032 b14 Setup *********** Setup: Checking whether self-update is required ***********
2005-12-26 09:15:56 1032 b14 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.inf
2005-12-26 09:15:56 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\mucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:56 1032 b14 Setup Update NOT required for C:\WINDOWS\system32\muweb.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 09:15:56 1032 b14 Setup * IsUpdateRequired = No
2005-12-26 09:15:57 1032 b14 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2005-12-26 09:15:57 1032 b14 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.micro...ice/client.asmx
2005-12-26 09:16:06 1032 b14 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2005-12-26 09:16:06 1032 b14 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.micro...ice/client.asmx
2005-12-26 09:16:08 1032 b14 Agent * Found 0 updates and 12 categories in search
2005-12-26 09:16:08 1032 b14 Agent *********
2005-12-26 09:16:08 1032 b14 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2005-12-26 09:16:08 1032 b14 Agent *************
2005-12-26 09:16:08 1032 b14 AU >>## RESUMED ## AU: Search for updates [CallId = {694D13C7-9425-4FE1-8B6A-4185295979E3}]
2005-12-26 09:16:08 1032 b14 AU # 0 updates detected
2005-12-26 09:16:08 1032 b14 AU #########
2005-12-26 09:16:08 1032 b14 AU ## END ## AU: Search for updates [CallId = {694D13C7-9425-4FE1-8B6A-4185295979E3}]
2005-12-26 09:16:08 1032 b14 AU #############
2005-12-26 09:16:08 1032 b14 AU AU setting next detection timeout to 2005-12-27 12:15:23
2005-12-26 09:16:13 1032 41c Report REPORT EVENT: {09EBCB9C-6919-4055-9C50-0A7E60BFB0C1} 2005-12-26 09:16:08-0600 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Agent has finished detecting items.
2005-12-26 15:19:58 1032 478 AU AU Restart required....
2005-12-26 15:20:09 1032 61c AU ########### AU: Initializing Automatic Updates ###########
2005-12-26 15:20:09 1032 61c AU # Approval type: Scheduled (User preference)
2005-12-26 15:20:09 1032 61c AU # Scheduled install day/time: Every day at 17:00
2005-12-26 15:20:09 1032 61c AU # Auto-install minor updates: Yes (User preference)
2005-12-26 15:20:09 1032 61c AU # AU is paused, not initializing any handlers
2005-12-26 15:20:09 1032 61c AU # WARNING: Exit code = 0x80004015
2005-12-26 15:20:09 1032 61c AU AU Restart required....
2005-12-26 15:20:10 1032 61c Service *********
2005-12-26 15:20:10 1032 61c Service ** END ** Service: Service exit [Exit code = 0x240001]
2005-12-26 15:20:10 1032 61c Service *************
2005-12-26 15:22:12 1032 628 Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0600) ===========
2005-12-26 15:22:12 1032 628 Misc = Process: C:\WINDOWS\System32\svchost.exe
2005-12-26 15:22:12 1032 628 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-12-26 15:22:12 1032 628 Service *************
2005-12-26 15:22:12 1032 628 Service ** START ** Service: Service startup
2005-12-26 15:22:12 1032 628 Service *********
2005-12-26 15:22:16 1032 628 Agent * WU client version 5.8.0.2469
2005-12-26 15:22:16 1032 628 Agent * SusClientId = '33716492-b02d-4ae0-ba95-a3c3e32b2cc0'
2005-12-26 15:22:16 1032 628 Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2005-12-26 15:22:16 1032 628 Agent * Access type: No proxy
2005-12-26 15:22:16 1032 628 Agent * Network state: Connected
2005-12-26 15:23:02 1032 628 Agent *********** Agent: Initializing Windows Update Agent ***********
2005-12-26 15:23:02 1032 628 Agent *********** Agent: Initializing global settings cache ***********
2005-12-26 15:23:02 1032 628 Agent * WSUS server: <NULL>
2005-12-26 15:23:02 1032 628 Agent * WSUS status server: <NULL>
2005-12-26 15:23:02 1032 628 Agent * Target group: (Unassigned Computers)
2005-12-26 15:23:02 1032 628 Agent * Windows Update access disabled: No
2005-12-26 15:23:08 1032 628 DnldMgr Download manager restoring 0 downloads
2005-12-26 15:23:08 1032 628 AU ########### AU: Initializing Automatic Updates ###########
2005-12-26 15:23:08 1032 628 AU AU setting next detection timeout to 2005-12-26 21:23:08
2005-12-26 15:23:08 1032 628 AU # Approval type: Scheduled (User preference)
2005-12-26 15:23:08 1032 628 AU # Scheduled install day/time: Every day at 17:00
2005-12-26 15:23:08 1032 628 AU # Auto-install minor updates: Yes (User preference)
2005-12-26 15:23:08 1032 628 Report *********** Report: Initializing static reporting data ***********
2005-12-26 15:23:08 1032 628 Report * OS Version = 5.1.2600.2.0.66304
2005-12-26 15:23:11 1032 628 Report * Computer Brand = System Manufacturer
2005-12-26 15:23:11 1032 628 Report * Computer Model = System Name
2005-12-26 15:23:11 1032 628 Report * Bios Revision = ASUS A7M266 ACPI BIOS Revision 1004A
2005-12-26 15:23:11 1032 628 Report * Bios Name = Award Medallion BIOS v6.0
2005-12-26 15:23:11 1032 628 Report * Bios Release Date = 2001-06-12T00:00:00
2005-12-26 15:23:11 1032 628 Report * Locale ID = 1033
2005-12-26 15:23:11 1032 628 AU #############
2005-12-26 15:23:11 1032 628 AU ## START ## AU: Search for updates
2005-12-26 15:23:11 1032 628 AU #########
2005-12-26 15:23:11 1032 628 AU <<## SUBMITTED ## AU: Search for updates [CallId = {64A176BD-AC61-4E7B-8222-E2373A17B068}]
2005-12-26 15:23:11 1032 418 Agent *************
2005-12-26 15:23:11 1032 418 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2005-12-26 15:23:11 1032 418 Agent *********
2005-12-26 15:23:44 1032 418 Agent * Found 0 updates and 12 categories in search
2005-12-26 15:23:45 1032 418 Agent *********
2005-12-26 15:23:45 1032 418 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2005-12-26 15:23:45 1032 418 Agent *************
2005-12-26 15:23:45 1032 b48 AU >>## RESUMED ## AU: Search for updates [CallId = {64A176BD-AC61-4E7B-8222-E2373A17B068}]
2005-12-26 15:23:45 1032 b48 AU # 0 updates detected
2005-12-26 15:23:45 1032 b48 AU #########
2005-12-26 15:23:45 1032 b48 AU ## END ## AU: Search for updates [CallId = {64A176BD-AC61-4E7B-8222-E2373A17B068}]
2005-12-26 15:23:45 1032 b48 AU #############
2005-12-26 15:23:45 1032 418 Report REPORT EVENT: {A73E8B04-7172-42F7-8712-9139995844CE} 2005-12-26 15:23:08-0600 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2005-12-26 15:23:45 1032 628 AU #############
2005-12-26 15:23:45 1032 628 AU ## START ## AU: Search for updates
2005-12-26 15:23:45 1032 628 AU #########
2005-12-26 15:23:45 1032 628 AU <<## SUBMITTED ## AU: Search for updates [CallId = {09C23242-0152-4F6F-8BF8-25EF76C59973}]
2005-12-26 15:23:45 1032 418 Agent *************
2005-12-26 15:23:45 1032 418 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2005-12-26 15:23:45 1032 418 Agent *********
2005-12-26 15:23:48 1032 418 Misc WARNING: Send failed with hr = 80072ee7.
2005-12-26 15:23:48 1032 418 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.wind...r/wuredir.cab>. error 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: Send failed with hr = 80072ee7.
2005-12-26 15:23:48 1032 418 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.wind...r/wuredir.cab>. error 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: Send failed with hr = 80072ee7.
2005-12-26 15:23:48 1032 418 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.wind...r/wuredir.cab>. error 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: Send failed with hr = 80072ee7.
2005-12-26 15:23:48 1032 418 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.wind...r/wuredir.cab>. error 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee7
2005-12-26 15:23:48 1032 418 Misc WARNING: DownloadFileInternal failed for http://download.wind...ir/wuredir.cab: error 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: Send failed with hr = 80072ee7.
2005-12-26 15:23:51 1032 418 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.micr...r/wuredir.cab>. error 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: Send failed with hr = 80072ee7.
2005-12-26 15:23:51 1032 418 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.micr...r/wuredir.cab>. error 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: Send failed with hr = 80072ee7.
2005-12-26 15:23:51 1032 418 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.micr...r/wuredir.cab>. error 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: Send failed with hr = 80072ee7.
2005-12-26 15:23:51 1032 418 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.micr...r/wuredir.cab>. error 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee7
2005-12-26 15:23:51 1032 418 Misc WARNING: DownloadFileInternal failed for http://download.micr...ir/wuredir.cab: error 0x80072ee7
2005-12-26 15:23:57 1032 418 Setup *********** Setup: Checking whether self-update is required ***********
2005-12-26 15:23:57 1032 418 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:23:58 1032 418 Setup * IsUpdateRequired = No
2005-12-26 15:23:59 1032 418 Setup Found non-managed non-WU Service registered with AU
2005-12-26 15:23:59 1032 418 Setup *********** Setup: Checking whether self-update is required ***********
2005-12-26 15:23:59 1032 418 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.inf
2005-12-26 15:24:00 1032 418 Setup Update NOT required for C:\WINDOWS\system32\mucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:24:00 1032 418 Setup Update NOT required for C:\WINDOWS\system32\muweb.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 15:24:00 1032 418 Setup * IsUpdateRequired = No
2005-12-26 15:24:01 1032 418 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2005-12-26 15:24:01 1032 418 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.micro...ice/client.asmx
2005-12-26 15:24:10 1032 418 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2005-12-26 15:24:10 1032 418 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.micro...ice/client.asmx
2005-12-26 15:24:12 1032 418 Agent * Found 0 updates and 12 categories in search
2005-12-26 15:24:12 1032 418 Agent *********
2005-12-26 15:24:12 1032 418 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2005-12-26 15:24:12 1032 418 Agent *************
2005-12-26 15:24:13 1032 418 AU >>## RESUMED ## AU: Search for updates [CallId = {09C23242-0152-4F6F-8BF8-25EF76C59973}]
2005-12-26 15:24:13 1032 418 AU # 0 updates detected
2005-12-26 15:24:13 1032 418 AU #########
2005-12-26 15:24:13 1032 418 AU ## END ## AU: Search for updates [CallId = {09C23242-0152-4F6F-8BF8-25EF76C59973}]
2005-12-26 15:24:13 1032 418 AU #############
2005-12-26 15:24:13 1032 418 AU AU setting next detection timeout to 2005-12-27 16:52:30
2005-12-26 15:24:17 1032 418 Report REPORT EVENT: {3100FD80-C915-4F77-B88D-D141C268D6E8} 2005-12-26 15:24:12-0600 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Agent has finished detecting items.
2005-12-26 15:25:02 1032 550 AU AU found 0 updates for install at shutdown
2005-12-26 15:25:02 1620 664 Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0600) ===========
2005-12-26 15:25:02 1620 664 Misc = Process: C:\WINDOWS\Explorer.EXE
2005-12-26 15:25:02 1620 664 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-12-26 15:25:02 1620 664 Shutdwn Install at shutdown: no updates to install
2005-12-26 15:25:31 1032 550 AU AU found 0 updates for install at shutdown
2005-12-26 15:25:31 1620 664 Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0600) ===========
2005-12-26 15:25:31 1620 664 Misc = Process: C:\WINDOWS\Explorer.EXE
2005-12-26 15:25:31 1620 664 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-12-26 15:25:31 1620 664 Shutdwn Install at shutdown: no updates to install
2005-12-26 15:25:43 1032 898 AU AU Restart required....
2005-12-26 15:25:43 1032 628 AU ########### AU: Initializing Automatic Updates ###########
2005-12-26 15:25:44 1032 628 AU # Approval type: Scheduled (User preference)
2005-12-26 15:25:44 1032 628 AU # Scheduled install day/time: Every day at 17:00
2005-12-26 15:25:44 1032 628 AU # Auto-install minor updates: Yes (User preference)
2005-12-26 15:25:44 1032 628 AU # AU is paused, not initializing any handlers
2005-12-26 15:25:47 1032 628 Service *********
2005-12-26 15:25:47 1032 628 Service ** END ** Service: Service exit [Exit code = 0x240001]
2005-12-26 15:25:47 1032 628 Service *************
2005-12-26 15:27:40 1024 610 Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0600) ===========
2005-12-26 15:27:40 1024 610 Misc = Process: C:\WINDOWS\System32\svchost.exe
2005-12-26 15:27:40 1024 610 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-12-26 15:27:40 1024 610 Service *************
2005-12-26 15:27:40 1024 610 Service ** START ** Service: Service startup
2005-12-26 15:27:40 1024 610 Service *********
2005-12-26 15:27:40 1024 610 Agent * WU client version 5.8.0.2469
2005-12-26 15:27:40 1024 610 Agent * SusClientId = '33716492-b02d-4ae0-ba95-a3c3e32b2cc0'
2005-12-26 15:27:40 1024 610 Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2005-12-26 15:27:40 1024 610 Agent * Access type: No proxy
2005-12-26 15:27:40 1024 610 Agent * Network state: Connected
2005-12-26 15:28:26 1024 610 Agent *********** Agent: Initializing Windows Update Agent ***********
2005-12-26 15:28:26 1024 610 Agent *********** Agent: Initializing global settings cache ***********
2005-12-26 15:28:26 1024 610 Agent * WSUS server: <NULL>
2005-12-26 15:28:26 1024 610 Agent * WSUS status server: <NULL>
2005-12-26 15:28:26 1024 610 Agent * Target group: (Unassigned Computers)
2005-12-26 15:28:26 1024 610 Agent * Windows Update access disabled: No
2005-12-26 15:28:29 1024 610 DnldMgr Download manager restoring 0 downloads
2005-12-26 15:28:29 1024 610 AU ########### AU: Initializing Automatic Updates ###########
2005-12-26 15:28:29 1024 610 AU # Approval type: Scheduled (User preference)
2005-12-26 15:28:29 1024 610 AU # Scheduled install day/time: Every day at 17:00
2005-12-26 15:28:29 1024 610 AU # Auto-install minor updates: Yes (User preference)
2005-12-26 17:00:10 1024 610 AU Forced install timer expired for scheduled install
2005-12-26 17:44:27 1032 78c Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0600) ===========
2005-12-26 17:44:27 1032 78c Misc = Process: C:\WINDOWS\System32\svchost.exe
2005-12-26 17:44:27 1032 78c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-12-26 17:44:27 1032 78c Service *************
2005-12-26 17:44:27 1032 78c Service ** START ** Service: Service startup
2005-12-26 17:44:27 1032 78c Service *********
2005-12-26 17:44:27 1032 78c Agent * WU client version 5.8.0.2469
2005-12-26 17:44:27 1032 78c Agent * SusClientId = '33716492-b02d-4ae0-ba95-a3c3e32b2cc0'
2005-12-26 17:44:27 1032 78c Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2005-12-26 17:44:27 1032 78c Agent * Access type: No proxy
2005-12-26 17:44:27 1032 78c Agent * Network state: Connected
2005-12-26 17:45:13 1032 78c Agent *********** Agent: Initializing Windows Update Agent ***********
2005-12-26 17:45:13 1032 78c Agent *********** Agent: Initializing global settings cache ***********
2005-12-26 17:45:13 1032 78c Agent * WSUS server: <NULL>
2005-12-26 17:45:13 1032 78c Agent * WSUS status server: <NULL>
2005-12-26 17:45:13 1032 78c Agent * Target group: (Unassigned Computers)
2005-12-26 17:45:13 1032 78c Agent * Windows Update access disabled: No
2005-12-26 17:45:16 1032 78c DnldMgr Download manager restoring 0 downloads
2005-12-26 17:45:16 1032 78c AU ########### AU: Initializing Automatic Updates ###########
2005-12-26 17:45:16 1032 78c AU # Approval type: Scheduled (User preference)
2005-12-26 17:45:16 1032 78c AU # Scheduled install day/time: Every day at 17:00
2005-12-26 17:45:16 1032 78c AU # Auto-install minor updates: Yes (User preference)
2005-12-26 23:08:36 1996 6dc Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0600) ===========
2005-12-26 23:08:36 1996 6dc Misc = Process: C:\Program Files\Internet Explorer\iexplore.exe
2005-12-26 23:08:36 1996 6dc Misc = Module: C:\WINDOWS\System32\wuapi.dll
2005-12-26 23:08:36 1996 6dc COMAPI ----------- COMAPI: IUpdateServiceManager::AddService -----------
2005-12-26 23:08:36 1996 6dc COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
2005-12-26 23:08:36 1996 6dc COMAPI - AuthorizationCabPath = C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2005-12-26 23:08:36 1832 ea8 Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0600) ===========
2005-12-26 23:08:36 1832 ea8 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2005-12-26 23:08:36 1832 ea8 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-12-26 23:08:36 1832 ea8 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2005-12-26 23:08:37 1996 6dc COMAPI - Added service, URL = http://update.micros...icrosoftupdate/
2005-12-26 23:08:37 1996 6dc COMAPI ----------- COMAPI: IUpdateServiceManager::RegisterServiceWithAU -----------
2005-12-26 23:08:37 1996 6dc COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
2005-12-26 23:08:38 1996 6dc Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0600) ===========
2005-12-26 23:08:38 1996 6dc Misc = Process: C:\Program Files\Internet Explorer\iexplore.exe
2005-12-26 23:08:38 1996 6dc Misc = Module: C:\WINDOWS\system32\muweb.dll
2005-12-26 23:08:38 1996 6dc Setup *********** Setup: Checking whether self-update is required ***********
2005-12-26 23:08:38 1996 6dc Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2005-12-26 23:08:38 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:38 1996 6dc Setup * IsUpdateRequired = No
2005-12-26 23:08:38 1996 6dc Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0600) ===========
2005-12-26 23:08:38 1996 6dc Misc = Process: C:\Program Files\Internet Explorer\iexplore.exe
2005-12-26 23:08:38 1996 6dc Misc = Module: C:\WINDOWS\System32\wuweb.dll
2005-12-26 23:08:38 1996 6dc Setup *********** Setup: Checking whether self-update is required ***********
2005-12-26 23:08:38 1996 6dc Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2005-12-26 23:08:38 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2005-12-26 23:08:39 1996 6dc Setup * IsUpdateRequired = No
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#10
james_8970

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can someone please help me i can't figure out why this isn't working, as for Norton is there somewhere else that i can go to get updates besides the live updates. Maybe that'll work!
thanx
James
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#11
gerryf

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from what I can see, it look like you have a misconfigured proxy setting in IE


dd you install any kind of security software aboput the time this started occuring?
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#12
james_8970

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not that i recal however i may have installed ewido around that time, but i'm not sure could this have caused any interferrence? thats the only thing that i ahve put on my computer recently
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#13
gerryf

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Sometimes, ISPs use transparent proxy servers.....

Norton Internet Security (if you have that) uses a proxy server, too

In IE, go to TOOLS > INTERNET OPTIONS > CONNECTIONS.

Are you on dialup? Choose your connection and click SETTINGS, then see if USE A PROXY SERVER is checked.
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#14
james_8970

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just thought of it, at the beginning pof the month i switched from DSL to cable. Could this have caused anything to quit functioning? Also i removed my router when this happened and never got back to reconnecting it. And to awnser your last question no it isn't checked.

Edited by james_8970, 30 December 2005 - 05:31 PM.

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#15
Bo-G13

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I am having the same problem on a friends computer...i believe the problem is in activex controls. Go to Options in IE and into Settings then View Objects. I have an error in one of the AX controls and in the description is shows an error in the muweb.dll file. I am going to try reinstalling SP2, if that does not work I am going to see if I can copy the muweb file from another computer then update my activex. I will let you know how it works....i am curious to see if you have the same error with the activex control. Also, I am having problems with McAfee VS, so I am wondering if this prob is related to virus scn programs.
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