Can't update Windows, nor Norton
Posted 06 January 2006 - 10:29 AM
Posted 06 January 2006 - 10:47 AM
Edited by Bo-G13, 06 January 2006 - 10:48 AM.
Posted 07 January 2006 - 12:19 AM
Posted 07 January 2006 - 10:32 AM
This error code 0x8024D007 can occur if any of the following conditions are true:
1. The related ActiveX Control or XML components are corrupted
2. Windows Update temporary folders contain corrupted files.
3. Some system protected files are corrupted.
I suggest we try the following steps to troubleshoot the issue.
Suggestion 1: Re-register the relevant ActiveX Control components
1. Close all instances of Internet Explorer.
2. Click "Start", click "Run", type: "regsvr32 WUWEB.DLL" (without the quotes" in the "Open" dialog box, and click "OK". When prompted with the "DllRegisterServer in WUWEB.DLL succeeded" windows click "OK" to continue.
3. Repeat the above step with each of the files below:
After we have registered the above five components, lets please visit the Windows Update site again and see if our issue has been resolved.
Please check if you receive any error when trying to re-register these components. If not, please try to visit the Windows Update site again. If yes, please let me know which files cannot be registered properly.
Suggestion 2: Rename the Windows Update temporary folder
One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.
1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net stop WuAuServ
2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, find and then rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net start WuAuServ
After performing the above steps please try to access Windows Update again. If the issue persists, let us refer to the following suggestion.
Suggestion 3: Clear CatRoot2 folder and reset Internet Explorer settings.
This error can occur if another temporary folder of Windows Update has been corrupted. I suggest we delete this folder to test the issue:
1. Click Start, Run, type: %windir%\system32 and press Enter.
2. In the opened folder, find a folder named CatRoot2 and delete it.
Please also clear the Internet Explorer cache, and reset the Internet Explorer options:
1. Click Start, Run, type: inetcpl.cpl and press Enter to open the Internet options window.
2. Click "Delete Cookies" and select Yes to confirm.
3. Click "Delete Files" and select Yes to confirm.
4. Click Settings, click "View Objects". Delete all the objects in this folder. If some objects cannot be deleted, please restart the computer and try again.
5. Switch to the Security tab, select Internet and click "Default Level".
6. Switch to the Privacy tab, and click "Default" button.
7. Switch to the Advanced tab, click the "Restore Defaults" button and then deselect the "Enable third-party browser extensions" option.
8. Click OK.
Suggestion 4: System File Checker
I suggest you use the System File Checker. The System File Checker tool gives an administrator the ability to scan all protected files to verify their versions. To do so, follow these steps:
1. Put the Windows XP CD to the CD-ROM.
2. Click Exit if the auto-menu pops up.
3. Click Start, and click Run.
4. Type "SFC /Scannow" (without quotation marks) in the Open box, and click OK.
Note: There is a space between "SFC" and "/Scannow".
For more information, please refer to this article:
Title: Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)
Posted 07 January 2006 - 11:34 AM
That is a Windows UPdate fix, but he is facing a problem with both Windows update and Norton
I think the change from cable to dsl is relevent
Open Internet Explorer.
On the Tools menu, click Internet Options.
Click the Connections tab, click LAN Settings, and then click Advance.
Delete any entry in the Exceptions section.
Quit Internet Explorer.
Click on Start, and then click Run.
Type cmd in the Open box to get a DOS prompt.
net stop wuauserv
net start wuauserv
Reboot, try again
Posted 07 January 2006 - 11:55 AM
Edited by james_8970, 07 January 2006 - 12:06 PM.
Posted 07 January 2006 - 12:04 PM
Edited by james_8970, 07 January 2006 - 12:07 PM.
Posted 26 January 2006 - 09:09 PM
Posted 29 January 2006 - 08:50 PM
Posted 30 January 2006 - 09:42 AM
EDIT: just thought when i changed from DSL to broadband my IP address changed, by any chance could Microsoft and Norton link your serial code to your IP address and if it changes they deni access to the updates to try and prevent the illegal software from getting through? By any chance could they mistakenly block be because of this?
Edited by james_8970, 30 January 2006 - 10:04 AM.
Posted 30 January 2006 - 11:02 AM
MAC addresses are machine specific and have run into a few programs that do tie themselves to that, but not windows update or Norton.
going back to the above advice,,,I do not think you followed it correctly by your last message
this first line is critical--your message indicated you did not type it
net stop wuauserv
net start wuauserv
finally, start > run
Posted 30 January 2006 - 11:05 AM
Posted 30 January 2006 - 02:10 PM
nothing comes up but it's not loading because it says done in the bottom corner
Posted 30 January 2006 - 04:28 PM
Now getting back on topic, ok yes you where right i didn't type that line in, however i did so now, rebooted and still no success on either. Any other idea's?
Edited by james_8970, 30 January 2006 - 04:29 PM.
Posted 30 January 2006 - 04:32 PM
Edited by Supercalifragilistic, 30 January 2006 - 04:33 PM.
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