I am attempting to rid my mother's computer of some serious problems. Internet Explorer and Outlook do not work. A dialogue box appears frequently that says "***.exe failed. Please contact software supplier" The *** indicates there a number of file names that appear here. I am pretty sure it is something with the registry and not the individual software packages because I uninstalled and reinstalled them. A consequence of this is that I have "lost" any emails she had saved in Outlook.
I have followed all the instructions on "You Must Read This Before Posting a Hijackthis Log". However Spybot was unable to remove one thing, despite repeated attempts and AVG would not install and similar dialogue boxes as mentioned above appeared.
I appreciate any advice given.
Logfile of HijackThis v1.99.0
Scan saved at 4:42:39 PM, on 2/6/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\EXTENDED KEYBOARD\HPMMKBD.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY\TEATIMER.EXE
C:\PROGRAM FILES\ACCESSORIES\WINZIP\WZQKPICK.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\MY DOCUMENTS\HIJACKTHIS\HIJACKTHIS.EXE
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ACCESSORIES\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [SoundFusion] RunDll32 cwcprops.cpl,CrystalControlWnd
O4 - HKLM\..\Run: [HpMmKbd] "C:\Program Files\Hewlett-Packard\Extended Keyboard\HpMmKbd.exe"
O4 - HKLM\..\Run: [EM_EXEC] c:\mouse\system\em_exec.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [Steganos3] C:\PROGRAM FILES\STEGANOS 3\Steganos3.exe /booting
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\Accessories\WinZip\WZQKPICK.EXE
O10 - Broken Internet access because of LSP provider 'osmim.dll' missing
O12 - Plugin for .hlq: C:\PROGRA~1\INTERN~1\PLUGINS\nphcd32.dll
O16 - DPF: {32634F75-03FF-11D4-B346-00C04FA06E32} (LifeFX Player, version 2.00) - http://mirror.lifefx...name=lfxplr.cab
O16 - DPF: {67925165-C4B6-11D2-B9C6-0000E84F59A6} - http://www.wigglewor...ta/bdeinsta.cab
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